Jo-Ann Fabric and Craft Stores

Joann Fabric and Craft. Love it and hate it… I have used this store as little as absolutely necessary since it first opened. The staff over the years has ranged from pathetic to horrible.
Any beginner to sewing will be shamed into stopping if they happen to come across one of the passive-​aggressive women who work here. Their attitude, sarcastic and cold remarks are shared equally with all. Today, I finally walked out after condescending remarks from one of the women at the cutting table. I can only hope retirement comes soon for her.
There is a light at the end of the rude employee tunnel. There is a younger girl who typically has checked me out that is all about delightful, kind customer service. She will go so far as to show you the best way to use you smart phone coupons. I have no idea why she continues to work in such a hostile environment, but I hope she stays on.
Suffice it to say, when reviews of this place are favorable, someone must be on their day off!

Very disappointed with the ATTITUDE of some of there employees!
When asking a simple question I don’t appreciate a stare down and act like they have never heard of discounts?
I am recently doing a fund raiser project and the money is coming out of my pocket so I asked if they ever gave discounts for such an event. I am donating chemo blankets for people under going treatment at our local hospital. and was told NO and you have to have a number and be registered and blah… blah…blah
Instead maybe having something written up somewhere??? What your rules are for non profit or donations!
I was buying 18 yards of material… at least the cashier in front «January» her name was polite and looked at my coupon book mailed to me to see if there was some discounts and I just appreciate the effort!
If its no… I understand but these companies constantly hound you with emails and coupons and flyers and then when you go to the store its a whole different story… I have been a shopper here for many moons but truthfully don’t think I am going to this store I will try maybe another location. Or even another competitor!

Before moving to the puddle, I thought JoAnn was just a thing made fun of on The Onion. I had no idea it was real.
For you east coasters playing along, JoAnn is an AC Moore or more closely, Ben Franklin. As it reminds me of Ben Franklin, I am not really sure how it is still open for business.
This location, although large, had a sparse selection of art supplies and tsotckys. Many of the metal shelves were bare, even in aisles that were not part of the holiday clearance. It was not merchandised well. There was also a small selection of art supplies. I wouldn’t go here for art stuff.
I did enjoy looking at the fabrics. It appears most of this store is dedicated to fabric. I was really mesmerized by the sequins. Prices seemed okay too.
I would go somewhere else for art supplies but would shop here if I needed fabric to make my friend’s dog a tutu.

This store is huge! I’ve driven by here I don’t know I have thousands of times and I thought it was just a fabric store is on my told me no it’s a craft store and I needed some frame so that Id go in.
The store is self is kind a like have has really put together. I’m sure there’s a Ramen reason to it but it’s not easy navigable if you haven’t been there before. Maybe I just didn’t look up enough to look but I thought it was going to circle is when he’s time I was where I needed to be.
Can’t beat the price. I need some frames and ended up walking out with six frames for right over $ 100. Which I thought was a steal. The Fraser 40% off but even if they were the prices are really reasonable or better yet they’re comparable to Michael’s or hobby lobby. From a convenience factor I’ll come here before I go to either one of those stores.

I can never find a single employee who can help me find anything. The only employees I see are the ones taking one customer after the other at the checkout counters, and the employees behind the desk in the fabric department. When I do encounter a rare sighting of an employee actually walking on the sales floor, they are already on another task and are not physically able to make eye contact with me and assist me. I always end up at the fabric counter where I wait in line, ask for help finding something, and get told that they have no idea and I need to flag someone else down. It would be so easy for someone to steal because no one pays attention to customers who are there looking for someone to help them.
Another thing– items that I regularly use are not reordered or stocked. I have to order items online because when I’ve asked an employee to look up product availability, I was told there was no way to know if or when the item would be reordered, shipped, or stocked. It’s not like I shop for bizarre and rarely used items. I like buying studs to attach to clothing and though this is a common item to use for crafts, once I bought a few packages, that was the end of that and even months later they have not been restocked.

Five stars for the amazing employees here who deal with a ton of crap and still are friendly, cheerful, and fix issues when they pop up! Negative stars for the awful managerial experience I had today. Sadly this store still has the best stock I’ve seen locally but I won’t be back. The email I wrote to Joann corporate is below.
«Hello! I’m writing about a recent store experience I had in Arlington Heights, IL. I live in Chicago and drove about an hour to this location because I’ve previously had amazing experiences here and this location always has what I need in stock.
I am a Joann „regular“ of sorts — I shop at your stores several times a week for supplies for my business and have spent thousands of dollars here. I love Joann! I am always very polite to staff because I know working in retail can be challenging and often, customers are rude and demanding so I try to make their job as easy as I can in my requests for cuts, etc. However, today I encountered the rudest retail employee I have ever met.
I believe this woman was a manager, but I was so upset and flustered I failed to get her name before I left the store. I bought quite a few end-​of-​bolt remnants at the cutting counter and at the checkout when I asked my cashier to correct the prices on my slip that did not reflect the EOB prices, this employee/​manager stepped in and began berating the employee who cut my fabric in front of me. After screaming at several other employees, she eventually realized what happened and then proceeded to challenge me and act as if I was trying to steal product.
As she fixed the prices on the slip, she was visibly agitated with me and made condescending and passive aggressive comments the entire time, even though it was a store error. At the end she made another comment about how she „knew [I] would do this again,“ as if insinuating I was trying to „con“ the store. I found her remarks very insulting.
Ultimately, I know I will return to Joann for my fabric needs, but I do hope for better service and store experience next time. Thank you for reading this and thank you for listening to the concerns of your appreciative customers!»

Wow! This is a superstore and wow is it big. Fabrics galore! I would suggest coming here with a shopping list or you’ll just go nuts and buy everything you see. Employees are super friendly too (much nicer and happier than the ones I’ve come across at Michael’s). I wish this location was closer to where I live! Also appreciate being able to use multiple coupons in the same transaction — as long as the barcodes are different. The other arts and crafts store (ahem, starts with an M) doesn’t allow this.

This is definitely a better JoAnn than the Vernon Hills one. I like how much bigger it is, how much nicer the employees are, and how there’s more products in stock. Upon walking in, I was warmly greeted by the cashier and then by another employee setting up a display. I came here because of the terrible service and lack of stock in the Vernon Hills store. I’m glad I made the trip!
The store is a bit confusingly set up, but I found they had more items in stock. I found the fabrics I was looking for to make a dress, and while I couldn’t find one on my list, the cutting lady actually left the station to help me look. Wow! We couldn’t find it but she apologized and gave me numerous, better recommendations instead which she grabbed for me. I wasn’t sure how much I needed yet she didn’t get annoyed but patiently measured and explained what she thought I would need. My god though, this store is well stocked! I found they had various fur fabrics of different colors (the lady at VH said they didn’t carry fur) and they had a rainbow of fleece colors (VH had like five shades left). Even the fabric remnants have a bigger, better selection. I was so happy I could get plain yellow fleece. I’d love to come here again and make it my JoAnn!
The employees here are fantastic, nice, and know what they’re doing even though the store seems understaffed. Props to them! I noticed the ladies in front of me wanted a yard of fabric, but part of it was slightly damaged so the employee apologized, said she wouldn’t give it to them, and cut her a new piece while asking about what the project is. They’re also efficient and have TWO cutters. The cutters also had a call system to ask for the next number via speaker so you could browse while waiting. At the cashier, they quickly opened a second line to meet demand. The best JoAnn I’ve seen so far!

I can’t believe I haven’t reviewed this place yet or perhaps it’s because I am always salivating when I enter. This place has a great variety of fabrics, crafts and teacher supplies. The layout of the store is pretty easy to understand and I always know where to go. Most of the time, you will find a coupon on their app. I get the mailing coupons too so it’s a double bonus. New shipments come in on Wednesday and mostly all of them of nice and are willing to help you out.
What I love most is their new teacher selection of borders, posters, etc. I find it easy to spend countless hours and money here too.

I popped into this location after an eye appointment yesterday. I would have to say that the parking lot was the worst part of my trip. It was pretty crowded, and I couldn’t tell if it was due to poor snow patrols or just bad parking.
This store’s layout is very different from any of the other locations that I have been to. I felt like I needed a map at first. I eventually meandered through, and found what I was looking for. The yarn section is a little confusing at first. I’m a little on the shorter side, so I didn’t realize that you had to look up to see the brands/​types above on the backboards.
All in all, a nice store. I used multiple coupons upon check out, and was inivited to check out the class board on my way out. What do you know? I actually did. Flipping through the available classes, I decided that I might have to plan a day for just me and my Mom.

This store has every arts and crafts need you could imagine AND MORE! This store is great for teachers looking for classroom posters or crafts. I can’t believe how big this store is. They also offer a variety of classes! This store also does picture framing. The staff is extremely friendly and it’s very efficient how they all use headsets to ask questions for customers.