AAMCO Transmissions & Total Car Care

After having a horrible experience at Grossinger, I took my car to get checked out at AAMCO. I was referred by a friend and my experience couldn’t have been better! They checked out my timing belt issue and front breaks for free. They got it fixed for me in a day, and I totally trust Charlie’s judgement about what work needs done on my car. I will be bringing it back the next time I got an issue.

Wow, horrible service, took my truck to them. Told the day before pickup they ordered wrong trans. Then would not give me truck back. Was told I would have to pay labor and pay 2 tow it to another shop. + tried 2 charge me double for other work. This company cost me hundreds of dollars. Call me before going. 1 815 388 5080. I own a heating and air company and would never do business like this.

Perfect customer service & quick repair! This is my new «go to» place for car maintenance!- Mary Dahlin

My check engine light went on Sunday night and they got me in the next morning. Charlie and Alan are really dedicated to helping their clients. They go above and beyond to give you the best quality for you and your vehicle. My car is good as new.
Thanks Aamco!

In my personal opinion there needs to be more companies that display this outstanding customer service like they just did! The customer service manager «Charlie» was extremely helpful in giving me a Multi-​point inspection on my car to try and resolve the issue on why my check engine light continues to go on. Which he did, then I mentioned to him earlier about my windshield blades not working properly and at no additional charge he fix them ! Talk about great customer service. That display of work ethic is what makes our country great! I just hope more companies would follow in their lead!! Thank you again from the bottom of my heart.

Alan and Charlie are great. They gave me an initial quote of $ 1900 that turned out to be lower than the actual cost of the work (more than $ 4000); however, they honored their initial quote and did so with a smile. These are very respectable people who did a fantastic job rebuilding my transmission. It runs better now than it ever has since I got the car.

I brought my car in March 15, 2012 to have my transmission rebuit as it failed. I was without my car for a week and it cost me 3300.00. Two weeks later I have to bring it back because it failed again. I had to be without my car for a week because they had to rebuild it again. They claimed they had to replace parts that were not replaced before. It was under warranty but I was majorly inconvenienced. The shop manager Charlie and the owner Alan Selig were less than concerned and I was promised call backs on the progress of my car and would never get a call back unless I called and hounded them.
Two days later after picking up my car, I had to run it back as it was gushing transmission fluid. I learned then that they needed to replace a seal. Luckily I was not without my car but again no apologies in fact they thought it was kind of funny. Now in June they had to rebuild the trans again. I am still awaiting an explanation of what they didn’t do right in the first place. Also I want to know about a refund if I have to bring it in again because I believe I will. They have been evasive, dishonest. They have told me in the past a tow truck is on the way when one was never sent. Instead only the owner and sr. tech come out. They also claim they had driven the vehicle many times and did not experience the problems I have been having. This last time I insisted I drive and they are passengers. Finally they believed me because I was witness. I believe they would have never copped to it had I not been in the car. They tell me my car is ready and it’s ready to pick up. I am waiting for a call back as to WHAT HAPPENED? This was a total nightmare and I will NEVER go to an AAMCO again. I want to pursue this as far as it will go.
ONLY REASON I GAVE IT 1 STAR BECAUSE Unilocal FORCED ME TO. THEY DESERVE NO STARS

I had another competitor’s quote for $ 2100.00 Aamco suggested a price to rebuild Mazda transmission at between $ 1500-​$ 1900 but they needed to take down trans to see the exact nature of repairs needed. They said a «basic rebuild» would be $ 1545. Quote came back at $ 2379. At this early point I was already «stuck» with Aamco as I would have had to pay the $ 595 + $ 85 towing to take my car elsewhere. After a few «extra» charges my final bill was $ 2796.05, $ 696 over my competitive estimate and $ 896 over Aamco’s up-​front «guesstimate». What a poor consumer model of locking customer in to the quote and then piling on charges. At the time I was there another customer was in the process of suing Aamco because he had paid for three repairs and his trans was still not working properly. It’s a wonder this dealer doesn’t spend the majority of his time in court!

I consider four stars for a mechanic to be way above average; I tend to be skeptical and never come out with a receipt less than a few hundred, so it’s kind of a cynical place for me. Aamco, however, is friendly and pretty quick. I felt their prices/​charges were very low and they are reliable.
The only reason I took off a star is because I’ve had to call them a few times to find out about my car instead of them calling me like they said they would. Otherwise, friendly and good service.