Flood Masters

They came quickly and started setting up their fans and dehumidifiers, the next day they came and packed up the house and told me not to worry, they would help unpack and get me settled when it was all over. The house was completely gutted, down to the studs and renovated 2009. Somehow the company that comes out to test for asbestos says that there’s asbestos is almost every single wall in the house so they ripped it out, as well as the kitchen, all floors, and laundry room. At that point we felt like something fishy was going on so we got our own contractor to finish the work and try to repair all of the custom cabinets we had originally installed. Once the house was back together, floodmasters just came to the house, dumped all of the boxes everywhere, put nothing back together, screws from furniture are missing, stuff is broken. On top of that, when they came and plugged all of their stuff in to the electrical panel, they tripped the breaker for the garage… Where my $ 600 stand up kenmore freezer was full of food. Needless to say that after weeks of it not being plugged in because nobody was home to check on it, it is completely ruined by the foul odor. When I asked them if they were going to do something about it, they said no because they didn’t touch the panel in the garage… There power to the garage panel comes from the main panel for the house, they tripped the breaker and didn’t bother resetting it. Unprofessional, the rooms are piled so high with boxes because they just threw anything anywhere after claiming to help me unpack and get settled but here we are, house still in boxes. Furniture not put together. Broken furniture everywhere.

Three and a half months ago we had an explosion in the main pipe in the kitchen. It got all the floor, cabinets, and furnitures soaked wet! Unfortunately nobody was home to stop the main water pipe!
I called my friend Mike and he referred me to flood masters expert, Within less than an hour they came in and took all of the damaged fixtures and furnitures to their storage, it took them 24 hours to dry out all of the mess, they spoke with my insurance company and took care of everything from A to Z.
I am very happy with their service since when it happened it looked like it’s going on take a while to get everything back to normal but now I can only say thank to this wonderful company and their professionalism this experience was much better than I thought
Thank you flood masters

I am the pastor of a congregation in Walnut, CA. Our church experienced a pretty major flood with a clogged toilet spilling water everywhere from the upstairs all the way downstairs. We had damaged floors, ceilings, and walls. We called Flood Masters, and they helped us tremendously.
Not only were they thorough and professional in their work, but their attitude was great as well! Their whole team was helpful to explain the process and walk us through the whole ordeal. Just to give you an idea of their helpfulness and kindness, I wanted to add that one day, they even bought me and my staff sodas!
I highly recommend Flood Masters if you end up having a flood. Of course, having a flood is never a good experience, but if you have one, you want Flood Masters on the job!

Flood Masters to the RESCUE! Seriously we had an issue with the toilet and the water wouldn’t stop coming out not to mention it was 2am! So I called Flood Master not expecting to get anyone but an answer machine but I got a live person that was very professional over the phone. (The 2 other company’s I called never answered I guess its true what they say third time a charm).
1hour 15minutes later Flood Masters was at my home fixing the problem we had in the rest room! I was amazed on how prompt they were how efficient they were and how professional they were at all times!!! No smelly guy no plumber crack just good and reliable workman ship and very cheap in price!!! Thanks Flood Masters

I found Flood Masters after one of the pipes burst in our bathroom. Our carpet was also soaking wet and needed help to fix the damage. I was looking for something affordable with a fast response!
I was lucky they picked up right away since it was early in the morning. The sun hadn’t even come out! But they came by within an hour of my call and when they arrived they were very professional. They did a thorough job with the bathroom pipes and checked for any other potential leaks. Pretty much took care of everything! Woo!
They also checked if any mold had formed before they replaced our carpet. They kept us posted on the process and how long everything would take. They even came by a few days after to make sure it was running smoothly. I can’t thank them enough! And highly recommend them. They really made this situation so much easier.

Looks like I am the first one to review Flood Masters :) so here is my story in full–
I recently had a major water damage at my house and thanks God for sending Flood Masters to my house !!!
I woke up to use a bathroom and felt water flowing everywhere around my feet. I turned on the ligths and found water spraying full on from the toilet hose, the plastic connection of the hose cracked open and water was flooding the whole house up and downstairs. Looks like it was leaking for a while, since the ceiling in living room under the bathroom was all wet and water was leaking thru the drywall, so I poked a hole to relise the water.
It was a huge mess and I soon enough I realized that I will not be able to contain the water and handle it all by my self. I Googled for water damage services in Woodland Hills and found Flood Masters and was extremely happy when Neto answered the phone so late at night (around 4am).
Neto arrived with his crew of five guys in about an hour and they immediately got to work. They moved all furniture out the way and packed my belongings in to boxes, they spent a few hours extracting the water, isolating wet areas and setting up all kind of specialty equpment and large fans to dry the place. Neto assured me that everything would be fine and he will deal with the insurance directly and will help me to handle the whole process start to finish including restoration of all areas affected with his construction devesion.
Carlos came by every day to take moisture readings and check the equipment to make sure that drying process is going well.
It took another two weeks untill everything was restored back to normal and it really looks like nothing ever happened.
Thanks a million to Neto, Carlos, Alex and all other guys that helped me to deal with all this overwhelming mess.
Exelent customer service and dedication to details. Very professional guys, they did an amazing job and I would recommend them to anyone that need help with water damage.
Thank you again!!! I hope that I will never have to go through another water damage again — but if I do, Neto– Ill call you ;)