SpringHill Suites Ardmore

I had a really nice experience here while visiting Ardmore for work. They have a great hot breakfast bar with tons of choices. Scrambled eggs everyday, different breakfast meats each day, a variety of breads like English muffins, bagels and more, yogurt, oatmeal, fresh fruit. Can you tell this is important to me? You can also tell it’s a newer hotel because the rooms were nice and modern. The bed was super comfy too. The exercise equipment wasn’t nearly as new as the hotel however. It was pretty dated, but still worked just fine. I wish they had some free weights though. I’d be happy to stay here again in the future, and all of the staff were friendly.

We stayed at Springhill Suites for one night, while traveling thru Oklahoma during Christmas week. We were pleasantly surprised at how nice the hotel was, especially for the money. My husband booked our room thru
, for two adults and two young teens we stayed for just over $ 100.
Our room had two queen beds, a small «kitchen» area, a «living room» area, two closets and of course a bathroom. The room was clean and very comfortable. My husband commented that the beds and pillows were very comfy — which is probably the most important requirement when staying at a hotel or motel, you are there to sleep (at least most of the time)!!!
We had already had dinner, but if we hadn’t a simple meal would have been available to us. The dinner is not five star restaurant quality — they were offering hot dogs or chili dogs with chips and soda. Maybe not everyone’s cup of tea, but for a family with young ones on a budget a simple dinner being included could be a Godsend!
Breakfast was plentiful, offering fresh fruit, eggs, sausage, oatmeal, yogurt plus several bread options. Again, not five star, but good enough for most days.
The motel has a nice, well equipped conference room, a 24 hour workout room and an indoor pool. We didn’t use any of those options, but did walk by them to look them over — all looked clean and well maintained.
As far as employee attitude, I saw others had commented about the negative attitudes and customer service they received — we did not experience that at all!!! Everyone was very pleasant and helpful. I had even pointed out the one gal that served dinner the night before and was cleaning the lobby the next morning to my grandson as someone that, if she wanted to, would be able to climb the ladder of success because of her work ethic and attitude (I wish I had made note of her name for this review — she deserved to have her name mentioned as a kudos for a job well done). She was really great– we had dealings with two other employees, they didn’t shine as much as the lady I mentioned, but both were pleasant and helpful.
All in all, our stay was pleasant and if in the area again, we would opt to stay here again.
I see this a a bargain stay for a family with children — with two meals provided, the cost of staying would be cut in half by the money saved.

A number of things went wrong with our stay, but by far the worst part was the way the employees treated us.
(I want to note Tristan is definitely excepted from these complaints — he was wonderful, kind, helpful, polite and professional. When we first checked in, they didn’t have the suite with two queen beds I had already paid for, so we were instead stuck in a room with a king bed and a sofa bed, which wasn’t ideal. Honestly, though, Tristan was so polite and helpful that we didn’t even care at all about this issue. I can’t say enough good things about him!)
For example, on the first afternoon we were there, our key didn’t open up our room. We went downstairs, but there wasn’t anyone at the front desk nor was there a bell or other way to call for help. Luckily, we ran into a maintenance person who was able to go back into the office to find someone to help us. We ended up having to come down and have our key reset three separate times, but the person behind the desk never once offered to, for example, come up with us and see what the problem was. Instead, he just blamed us for the key not working! When we finally got a maintenance person up to check on it, she too blamed us for the problem, telling us things that are too ridiculous to possibly be true. («If you have the key in one pocket, and your cellphone in a different pocket, the key will become inactivated.») They finally realized that the problem was not, in fact, us, and instead the lock on the door was out of battery. The door was checked. We thought the problem was over.
About half an hour later, another guest (a man) opened our room with his key. He was clearly surprised and had just checked in – he was carrying his luggage. I (a woman) was even more surprised and upset, given that I had just stepped out of the shower and wasn’t even covered with a towel when he walked in. When we informed the front desk about this issue, we were basically ignored. When we tried again later, the same employee was there, and apparently didn’t even remember being told that they had given our key to another guest. No apology, no promises to look into the problem, only a defensive «I don’t know who that man was, and I don’t know who gave him the key.»
Finally, at check out, Tristan was there. (Thank God!) He offered us the room for free, and we were on our way.
Then, I called back to the hotel to check on the refund, and spoke to another employee who wasn’t able to confirm that it had gone through. He told me he would call me back, and never did. I called again the next day, and was able to speak to Laurie, the GM. While she was able to confirm that the refund went through, she didn’t do this before insulting me by blaming me for a misunderstanding we had.
So, overall, a bad time.

I’ll start with the good. Pretty clean hotel, and relatively easy fine for the highway.
But, although I had reserved a room with two double beds, when I arrive there was only a king-​size suite left. That’s not great for four people. In addition, the hotel room keys never worked for our room. Never. That means every time we left and came back, we had to find the maintenance person to let us in. Pretty difficult, because they often left only one person working here even though the hotel is full of guests.
In addition, our room was not cleaned despite the fact that we were gone all day.
However, Trevor was wonderful. He should get a raise.

Terrible customer service. The carpets were soaking wet. They had a company out trying to vacuum the standing water out of the main lobby when I arrived.
We booked several rooms together on one credit card. The card holder (who also happens to be an elite member of their hotel chain) was running late. So when I tried to check in they would not allow me to. They had his card on file and I even offered to give them the card number. That would be too easy. They made us sit in our car until the card holder got there. I asked if they could hold my card on file until the other card arrived. They wouldn’t do that earlier.
Instead they would rather have me, my wife and 4 month old daughter wait in the car.
If this is how they treat elite members, how do they treat regular customers?
The rooms are very nice though, but terrible customer service. I’d look elsewhere next time.

We’ll, furnishings dated, not the cleanest of places. Way overpriced for the Ardmore, OK market. I suggest looking elsewhere

This is also a new shiny hotel, so everything was especially clean.
I got to stay here for two nights and was happy all around. They have a large dining area for the complimentary breakfast, but it fills up fast with families. The woman staffing the breakfast was really nice and would bring us food if something ran out. She was also very kind to keep the breakfast open about 15 minutes past 10 am for diners. The front desk was also really nice helping us with a few questions we had.

I had a lovely stay here 3 weeks ago for work. My original intent was to stay only one night, but I slept so well the first night, I cancelled my other reservation and stayed put one more night. I used to be very loyal to the Hilton chain, but I’m becoming more of a fan of the Spring Hill properties with Marriott. They are great for the business traveler with a partial wall that separates the sofa/​work area from the bed. This one also had a nice counter area over the fridge for the coffeemaker and all my junk food.
Internet was fine, the room was clean, the staff was friendly, and the breakfast was as expected.
The only nitpicking negatives would be mold on the wall high up in the bathroom and the door lock was a real pain. I made sure I didn’t need to go in and out frequently. I think the deadbolt was catching on the door frame and I would have to try it 8 or 10 times and hold up my right foot and bite my tongue just so and give it some body English to get it to open. Just like when I’m bowling.
I would most definitely stay here again.

I have a client in the area and we always choose to stay at this hotel. We have had to stay in several in the area, including the Choctaw Casino, and this is top notch.
Breakfast in the morning, workout facility, clean rooms, etc. Definitely the place to stay if you are in the Ardmore area.

Modern, Clean and inexpensive: Perfect
Complimentary breakfast and warm indoor pool, that’s what’s down!

I stay here every time I am in Ardmore. It is comfortable and reliable. Rooms are new and clean, and as the other reviewer noted, very comfortable bed. Very. I almost want to stay here instead of going home.
Warm cookies every afternoon at about 530 when I get back to the hotel from work. Awesome. Decent breakfast, with fruit, yogurt, oatmeal, cereal, waffles, eggs and sausage. I like that there are some healthy options.
I would say don’t stay on the 1^st or 2^nd floor if you are a light sleeper. I heard elephants upstairs from 5−6am. Next time I will insist on the 3^rd floor.
The fitness room has a treadmill, elliptical and a stationary bike. The treadmill works well. The elliptical is VERY annoying because it resets after every 10 minutes. I haven’t tried the bike. The TV in the fitness room is up too high, and it’s an old model that sometimes has issues, so bring your own entertainment. I still give the place high marks for even having the fitness room– so many small town hotels don’t.

This is a very nice hotel. Swimming pool, workout center, king room is large and spacious with kind of a seperate living area from the bedroom. Flatpanel TV’s, and a very comfortable bed. Definately would recommend out of towners staying here. I think its a little bit higher than a Hampton/​Hilton Garden Inn. Havent tried the candlewood suites yet down the road, its new since I have last been here.
I had two minor problems. My room was towards the freeway, and you heard every truck coming by, or using its airbrake. I would recommend getting a room on the otherside of the building if possible if your a light sleeper. The other issue is the airconditioning location. I do like it cold when I sleep, but this is like being naked in the arctic winter. The airconditioning unit is litterally right next to the bed. So it blows directly on you. Not something Im very fond of when I sleep.