All About Plumbing & Septic

These guys are the best! When my home warranty couldn’t find me a plumber I found these guys. When I called they were able to come out the next day and they were able to put in a new garbage disposal all that was beautiful and worked perfectly. Poor Richard had to spend 10 minutes on the phone with my warranty company getting authorization. He was pleasant the entire time even though the warranty company was giving him a hard time. I am so happy I called and its even better to have done correctly. I would use these guys again in a minute and pay full price with or without my warranty! This is the third time I’ve used them, the first two was before I even purchased this home they came out and did an inspection for me and pumped the Septic tank out. they then repaired something that was broken in the septic tank and verify that everything else about it was perfect. They confirmed that it was a good purchase and I bought the house. I have never been disappointed!

This company was a complete rip off! They charged my mother in law $ 800 for a toilet, a mark up of over $ 500 for this after I priced it. He took advantage of an elderly person and they should not be in business with such unethical price mark ups. Fed her lies about getting the toilet from a Plumbling supply store vs. lowes or Home Depot. For 2 toilet replacements he charged her almost $ 2000! Highway robbery! Stay far away from this company.

Needed to have my septic tank pumped out. They were fast and friendly and stuck to the price I was quoted.

In summary, I thought the plumber was competent, professional, and realistic. I felt the estimator was incompetent, unrealistic. And, they were 7 hours late. I thought they were expensive and inconsiderate of my time.
I think they have the right idea though. They are open 24/​7, cover just about anything plumbing and septic, and give «free» estimates. Of course, they cost more, but you can say no to the estimate without paying a trip fee (that’s the «free» part). And, they leave you with a little info sheet too.
I originally felt bad for the poor guy giving me the estimate, who I thought was only doing his job. It seemed to me like he was reading from a script, answering my questions with standard statements. Then I found out later that he’s an owner. That changes things.
Heres how it happened.
I called All About Plumbing. Wed at 7:30 am to schedule an appointment. Asked a number of questions, some answered. I continued to ask about pricing, ball park, hourly rate, anything at all. They said they couldn’t give out any pricing until they saw the job. I booked the appointment. They said I’d be the 2^nd customer of the day, at about 12 noon.
I called at 1 pm to confirm the appointment. They apologized and said he’d be by in 1 — ½ hours.
They called me about 3pm to say there was a detour and they’d be by in about 1 — ½ hours.
They called about 5:30 to say the truck broke down but he had a ride and was on the way.
Chris, the owner (not just a naïve employee), shows up for the estimate, and starts off with a price of $ 225 to pump the 20 gallons from the septic pump container. I tell him that’s insane, I just had 1000 gals pumped for the same price. He claims it costs the same for them to pump 20 gals as it does for 1000gals. I’m not convinced, I grab a bucket and proceed to bail out the 20 gals. (I do this seemingly gross job because I know that no one has been living here for 2 weeks and all I’ve done is run clean soapy water down it, plus it was pumped out and hosed down just the day before). It takes me 15min. He proceeds to give me 2 scenarios for billing. Best case and worse case, $ 214 or $ 450. I agree and ask them to fix it, as I’ve wasted the whole day waiting for them and don’t want to start over tomorrow.
He then proceeds to investigate the leak we see. He determines it’s a leaking toilet at a cost of $ 200-​$ 450 and explains the problem with the tank valve. I have to admit by this time I’m not really listening, the estimate seems absurd to me and I’ve replaced the guts myself for about $ 20. I tell him I’ll deal with that another time, not tonight.
He then calls his plumber and tells him they have the job, he lets me know he’ll be there in about 1 — ¹⁄₁₂ hours. He shows up around 7:30, makes the repair in about 15 minuets, inserting an 8″ PVC to repair the break, and we wait for it to dry. $ 214 total.