Arcadia MRI & Imaging Center

Very professional and accommodating staff! The doctors are brilliant and kind. I had a wonderful experience here. Dave is a very knowledgable technician and Patty is top notch in her management of staff and in interaction with patients.

Had a great experience with this imaging center. I was super nervous going in and the staff was calming and made me feel I was in good hands. Scan was completed and the results were in my Doctors hands within 24 hours. Thank you!

After reading the other review, I am now concerned why the chest CT w contrast from last year did not capture anything even though I have been suffering from respiratory infection for over a year and half. Maybe their CT machine is also old. I also agree that charging $ 10 for a CD copy is ridiculous and greedy. I will never go there for X-​rays and MRIs since my orthopedics always want to review the imaging themselves as the reports are not always accurate. This place also doesn’t have a medical form for patients to fill out with incident/​cause and symptom questions. The only reason I went back for a facial CT this time and gave an extra star is the tall friendly CT technician from last year who explained things well and took time to ask thorough questions.
Unfortunately, he doesn’t work on Fridays and the second experience is quite a contrast. The front desk staff Diane called me in the previous morning when I just got up and continued with a script of questions. Then She had no interest in hearing what I was going to say about the authorization since she already got what she wanted. Office manager Patty asked me to bring the autho the day before my CT. Has she ever worked in an office before? Are we in stone age? She didn’t pay any attention to the severe medical conditions I had mentioned. I faxed her instead. The next day I got there way early with my caregiver since Diane told me to arrive 15 minutes early. In fact, I only spent 10 seconds signing two pieces of paper since this was my second time there. Diane should have known this and should not have told me to arrive early.
After a long wait, the Friday technician Epifanio finally came out but was more interested in standing there watching a patient fighting with his mother than greeting me. By then I was in so much pain (both lumbar and headache) that I could not wait to get the CT done, He wasn’t paying attention to my answer to his question. I had to repeat myself. His questions were structured poorly and doesn’t seem like he has any interest in doing his job right. Even though I told Diane twice that I needed assistance in getting on CT, Epifanio did not assist me at all even when my first attempt failed.
While I lay in the narrow uncomfortable CT with Hard black half cuff under my neck, Epifanio was typing things up. Couldn’t this been done before I got on? There should have been some soft medical cushion under my neck like in a MRI or simply a towel so it wouldn’t hurt that much. Epifanio also didn’t inform me he had started the scan and I only found out while asking him to inform me. I had to ask him to start over since I was talking at the time and the CT was for the face.
I tried to call in today (Sat.) to give them my symptoms since the film will be read on Monday but failed to reach anyone. Epifanio never bothered to take the info. down except the first one even though I mentioned I have a long list of symptoms which was why I was taken to ER four times.
The first time the nice CT technician had me waiting in a waiting room inside with a couch and I lay down to ease my back pain. There was one other person waiting. So why this time is different?
When I called in to address some of the issues, office manager Patty is very unfamiliar of any CT/​MRI process. Again she is depending her staff. This must be the first medically related office she has worked in but it doesn’t gave the excuses of inadequate knowledge and substandard staff performance and management.
Will I go back there again? I don’t think so.

MRI for full C1 to T1 cervical MRI in 10 minutes.
NOT at 9 Imaging Centers I spoke with! Impossible says in e with 3t MRI also!
ALL use minimum of 5 sequences, and Huntington Hospital says it uses 7 sequences as standard.
Imaging Specialists, has a 3T MRI. They use a minimum of 5 sequences plus set up, localizer etc. I was told the minimum time for their Cervical MRI is 25 minutes.
I called 7 imaging centers including Huntington Hospital– that uses 6 sequences plus setup.
Next door at Arcadia MRI, they use 6 sequences.
So what do you think of a 10 minute MRI, its clarity, accuracy, and ability of one’s doctor to read the MRI.
Additionally, I was to have Digital X-​RAYS of my cervical. The machine broke after the first shot as the second shot was blurred! THe tech wanted to retake the shot/​I walked oiver to him and asked whats wrong with the machine.
He stated they be hving problems with it as work was done on it, and it is doing this!
WHY did he not use a Phantom Image Device to check the machine as is the standard to be done each morning as I was told to make sure calibration was correct?
Well obvious it was not/​
I want to stress this! I was not offered a LEAD Vest or any protection. In CA this is mandatory.
Even a dentist shooting one tooth covers the person in a lead vest!
I discovered in speaking with 9 Imaging centers, the GOLD Standard is still the 1.5 tesla MRI. SO a large bore 1.5 tesla machine is what most Imaging centers use for Spine and bone MRI’s. 3T MRI are best for cardiac imaging, and cancer.
One more: they billed Medicare for a sub standard MRI full charges, as if Huntington Hill or Huntington Hospital did the imaging, where 5 to 6 sequences are standard! Out of a $ 1400 bill, less then $ 300 medicare allows!
This is going to the Medical Review Board etc.

Came here for MRI and they did it wrong twice. The doctor who reads them is an idiot and didn’t catch the deep vein thrombosis? Go to Huntington Hospital if you want to live. Always get a second opinion.
Thank God I did.

I would like to let everyone know the terrible experience I had yesterday. My daughter had an appt for her first MRI and the tech that brought us back was extremely rude. She did not want to proceed because of how he made her feel which was so uncomfortable by not welcoming us. The moment he saw that I was disabled on a walker he demonstrated that he was so bothered. He let 2 doors hit us by letting the doors go. He went in before us and we had no idea where to go. I did address it with him and he became argumentative towards me, I couldn’t believe it. It’s obvious that he has discrimination towards disabled patients. He has no compassion or regard. I do not recommend this facility to anyone. My husband actually has a follow up MRI that he will be canceling today.

Took my child to get MRI today for the second time since the MRI taken few days ago by a different tech did not come out clear. This time the tech David took his time explaining to my 11 year old daughter not to move even the slightest. He was so patient waiting for my daughter to stop crying before he poceeded. Nice gentle words from David did it. This time the pictures came out nicely. A 5 star to david and the friendly receptionists. I gave a 4 star due to the first tech’s acceptable but somewhat rushed service.

I like Arcadia MRI because it has friendly staff and competent doctors. I have brought my elderly parent and my young child there; I have used its service myself even though my doctor referred me to another office next door which I never liked because of their unfriendly staff and long wait.

They did excellent job.
However they asked for $ 10.00 to give me CD for the MRI. That was very cheap. If you will charge several hundreds dollars for the MRI, that should include the CD.
That is exactly like when you order a meal in a restaurant and they charge you for the cost of the plate to put the food in it …
It was very disappointed. It is amazing how you ruin a good job with a very small thing? How many CDs per month they produce? How much it cost them?
And what is the percentage of the CDs cost to the total income of the facility???

They invested in the AWESOME Siemens MAGNETOM Verio 3T with the 70 cm opening which they brag about on their website and are hot to use. But, on the whole, it’s been hit and miss at times. The female Xray tech was really abrupt when I went for some body parts, so I specifically asked for someone else the next time.
They formerly had an open MRI with such a horrible resolution that it didn’t even read damage to my ankle that I had been complaining about. I had no idea it was so bad until I had the same body part scanned on the 3T machine 4 years later. The low resolution problem caused me a few years of needless waiting for some work comp benes that were actually due me and resulted in me not getting medical treatment because it looked like there was nothing to treat — despite the fact that I was in a lot of pain that continues to the present. They have since gotten rid of that open MRI machine, and even their 1.5T to instead use their 3T. It’s like the resolution with photos. Why would you use something with just 1 megapixel (or less) when you can have 3? Apparently they got another kind of MRI with even lower resolution. I can’t recommend a resolution lower than 1.5 to anyone-​even when using contrast. New 3T tech is totally preferable to getting an MRI arthrogram which involves being x-​rayed while they insert the contrast dye to your joint — plus the MRI on top of that. if you have multiple body parts, the x-​rays really add up.
They still don’t have an MD radiologist on staff at the location if you are claustrophobic and need a sedative. And some doctors absolutely refuse to write a prescription for that. (Which is what I’m dealing with at the present time with a new ortho.) So frustrating. But, on the plus side, they did let me look at their new 3T and even invited me to hop in for a ride so I would feel more comfortable when I came in after visiting the chiropractor.
I want to write 5 star reviews, I really do, but I have to be honest about the overall capabilities and overall experience through the years. I also recently discovered that they are not on my insurance plan, so it looks like we are breaking up. Although, their copays were actually on the reasonable side and the front desk staff is very professional. Luckily, this isn’t the only 3T around, though it may well be the best one. But you really have to look hard to find them. Just know that if a radiology center has the technology, they are going to brag about it on their website.

Wow, this place has the nicest staff in the medical world. Period. the place is clean and they get you in and out in no time…

Highly recommend if you have any MRI and Imaging needs.
My doctor gave me a CT Scan order but I was unable to get any appointments in the Alhambra area. I was thankful that my coworker told me about this location because they were able to squeeze me in for a same-​day appointment when I called. The girl sitting in the front already had my paperwork ready when I arrived and made my check-​in fast and simple. After filling out some simple paperwork, I was guided to the waiting area where they have a sofa, tv, water & coffee. I was surprise when the technician came for me within minutes and was done with my CT Scan within minutes. Really want to thank ARCADIA MRI & IMAGING CENTER for making my visit short and sweet. Thank you!