Macco’s Floor Covering Center

Our salesperson was very helpful and patient while we found the perfect new «hardwood» option of that matched our home’s style. She even came to our home to help the guy who does measurements and sent a second guy out when we had a question about our subfloor.
We had a tough project to do because my 120 year old house has some pretty crooked & bowed original flooring so we opted to have Macco’s professionals install vinyl planks for us– knowing full well were not skilled in this department. They estimated it would be a 2 day project, but the installation guys whipped it out (and did a good job) before 3pm on the first day! They were super personable so we actually enjoyed having them work on our home.
We are really happy with how beautiful our floors turned out– it’s like a whole new house!

I went to Macco’s to manage a hardwood flooring project for my condo unit. While the salesperson, Rachel, was helpful in assisting me with picking out colors for my flooring, she failed to advise me on the flooring direction. After the flooring was installed, I had a few friends over, one of which has interior design knowledge. They advised me that the flooring should have been installed the length of the room for the best aesthetic result. After doing some research, I found out that this was correct.
Upon pressing Macco’s about this issue, their position was that floors can be run either way. However, after reviewing
their website even disagreed with that premise. Under ««Hardwood Flooring FAQ» it states the following: «3. Is there any rule-​of-​thumb for the direction that the planks in a hardwood floor should be oriented? Yes. The rule-​of-​thumb is that they should run parallel to the longest wall in the room in which the planks are being installed».
I was NEVER informed of this so called «rule-​of-​thumb» nor was the direction of the flooring ever even discussed. I hired Macco’s to help advise me on all major decisions related to the flooring install in my condo. THEY FAILED TO DO SO. I am now left with floor running two different directions in my condo. I am extremely disappointed with the outcome and wish I would have done more research.
Bottom Line: In my opinion, If you plan on using Macco’s, figure out everything related to the project beforehand and do not rely on them to be a full service flooring provider.

I went to Maccos today to get some help picking out flooring for a room. I ended up walking out after not even being acknowledged after trying to find what I needed by myself for a good 15 minutes or so. I left this store with a bad taste in my mouth and I will be buying my flooring from somewhere else in Appleton.
This was my first experience at Maccos and it will be my last. I don’t need to spend my money there.