The Home Depot

This review is for the truck rental side of their business. Our family purchased a leather couch set from a Facebook garage sale site and needed a truck to pick it up. I googled Menards, U haul and Home Depot. For $ 19 you get a truck with flat bed to rent for 75 minutes. No stupid 59 cent a mile or 79 cent a mile fees. I looked up online and called this store and they had 3 trucks available. The truck is loud and was dirty inside, but I didn’t care as we just needed it to pick up some couches. A large couch and loveseat fit perfectly. I had the truck around 70 minutes and topped it off with 1.5 gallons of gas. You show your drivers license, proof of car insurance and leave a $ 50 credit card deposit. I gave them my gas receipt as proof I topped it off or $ 6.50 a gallon is charged on your card. There is another small fee and tax of course. Upon return $ 27 was credited back to my card. Highly recommend to rent yourself and save delivery fees or the next time you see something special at Costco. To be continued.

I made the mistake of purchasing a major appliance from this location. The customer experience was horrible. Unfortunately, when it was delivered we found out it was too large to get into my townhouse. The delivery person was friendly and explained that the store should be able to take care of a store credit and help apply a similar discount on a replacement appliance. When I went to the store they told me they would not issue a credit or exchange until the return-​delivery was confirmed as «unopened» which would be at least 3 business days. That was fair enough but the way it was made for an awkward tension; it was accusatory in tone. The woman at the returns desk was very rude and said they had no way of knowing that this wasn’t a case of me damaging the product. To add insult to injury they told me I would not receive any discount if a replacement appliance was again. When I asked for a manager I was told none were available.
Anyhow, I have enough experience purchasing major appliances to know this was poor customer experience and unacceptable. Instead of doing the exchange at the Apple Valley location I decided to simply do a return. I purchased the appliance across the street at Menards. Since then I have always gone to the Eagan or Burnsville stores if I need something from Home Depot even though the Apple Valley location is basically in my back yard.
Apple Valley residents would be better offer checking with Menards across the street (which always has great customer service) or the Home Depot locations in Eagan and Burnsville.

This is the closest Home Depot to my home. Unfortunately the service in this store is much inferior to the nearby Burnsville location. If you try to go into the store within an hour of closing, it is a ghost town. There is a lot of room for improvement.
I like the quality at Home Depot much better than Menards. The wood is worth the little extra. Home depot keeps the weather off of the lumber so there is minimal warping, cupping and twisting of the wooden planks or lumber. They seem to have a majority of what I need but they can search other store’s inventory and tell you what store is carrying it. That is helpful but you need to track someone down for that.
I will continue to use this store for the quality and location and not for the service. The last time I stopped there, there was a young girl going out of her way to help the self-​checkout. I hope she rubs off on the others.

We ordered some supplies from them and had to make several trips to get everyting. First trip there we didn’t get everything in our order. Second trip they tried to get us to pay for what we already bought and we were still missing items. Third trip, they called and said they had it but couldn’t find it when we went in. It took almost 2 months to get our entire order. Absolutely ridiculous!

Is it me? Am I cursed to want or need what Home Depot doesn’t carry? Sure, the staff has become friendlier. But spare me, please. I’m always having to go across the street to Walma (oops) Menards to get my construction and assorted items. Yes, once again, HD can order it so I can get it on next weeks delivery or pick it up from the distributor myself. But why? I guess I’ll go back to Menards.