Abbey Decorating Center

I purchased 2 types of engineered hardwood flooring from Abbey Decorating several years ago — enough to cover our entire main floor. We have Brazilian cherry in our kitchen and Brazilian oak through the remainder of the floor. A few years ago we started to notice cracking in the finish of the cherry at very random places. I had Curt come out from Abbey to view it this spring. He took lots of pictures and said it looked like the finish was cracking from the inside and not water damage — It was cracking in areas that never had any water even dripped on it so I knew it wasn’t from water damage. Curt said he would check with the manufacturer and get back to me. Well that was months ago and despite me leaving multiple messages with Curt and with the store manager I still have not heard back. «We want you to be satisfied» — I think not. I would not recommend this store if you think you may ever need customer service. Once you have paid for your product you are a forgotten customer.
Beth, Eagan MN