Original Mattress Factory

Worst mattress we have ever bought. After only a year and a half, we are getting rid of it. When you lie on it, you feel like you are going to fall off the edge, it angles toward the edge. My husband lies lower in the bed than I do. Will NEVER buy another mattress from Original Mattress Factory.

Howard was a nice friendly guy. No bs. Just info. Purchased my 5^th original mattress set today. So that tells you I like the product.
Price is always consistent and they do the SPECIAL SALES They do it right everyday.

The Original Mattress Factory has some extraordinary customer service.
I hate customers like me. I’m not the kind who after making a researched decision changes my mind several times before the deal is done. But I did here, and customer service never gave attitude about it.
There was a no pressure sales staff that allowed all the time I needed to look but yet remembered to periodically find me to ask if I had questions. I asked lots of questions, and in most cases, they volunteered info before I could ask: from where the mattresses were made (here in NC); where they sourced the materials (all over); and if the internal pads were really cotton (yes). They offered info I didn’t know I needed either, like mattress dimensions and the weight of the mattress set.
After picking out the set, arranging a delivery time (flexible times available), and making the payment, I had to change mattress specifications pre-​delivery. My order was changed without a single eye-​rolling, exasperated «we don’t normally do this». And then, yet again pre-​delivery, I called to ask about another change. Again, no hassle. I was won over by that experience alone.
My changed order resulted in a small refund. While I tried to find things to make up for the price so there’d be no refund, OMF actually refunded the very small amount on the spot. And to top it off, the delivery people showed up when promised and were just as friendly and efficient as I could have hoped.
Original Mattress Factory also offers a mattress-​turning email reminder. That’s going to be pretty useful to me since I never remember to do that.