Apex Flex Storage Inc

I was recommended to Apex Flex because it had good security– so it has that going for it.
I called on a Wednesday 2 weeks before needing the unit. The gentleman i talked to was friendly and accomodating and scheduled me for a 9:00 meeting on Saturday to sign the paperwork and show me where the unit was located.
On Saturday, in 25 degree weather, my husband, myself and one year old daughter ventured out there for our meeting. As we stood in front of the door there was a sign saying «closed-​call this number for information» we called the number and explained that we had an appointment and the service received was horrible. He told us that our meeting wasn’t on the schedule and he could be there in an hour but «why did i have to see it today when i wasn’t needing it for another week and a half». Well that was in fact correct, i hadn’t NEEDED to see it that day– i was scheduled for that day so i showed up. i then asked the man for some sort of conselation for our wasted time/​gas/​poor service (I asked for some money off or an upgrade to a larger unit). he said that he couldn’t do anything and that i should just «find another place to rent»
i am normally not one to write reviews– especially negative ones– but this was just bad business. I know that me leaving isn’t going to break their business by any means but in a city like Apex you expect better customer service. I ended up going a mile or so up the street to Triangle Storage and have so far had an excellent experience with them.

The reason I picked Apex Flex is because of the climate controlled storage areas. They do have storage areas that are not climate controlled also. Gated area that is secure and safe. I have been with them for 2 years now and no problems.