Sunwest Dental Centers

My grandson went to them and they great…

Great people to go to! They answered all my concerns and questions without rushing me to conclusion. The staff is very polite and great to talk to also.

I went to see Dr. Smith at Sunwest 3 weeks ago and should of trusted my instincts and walked out of the door when I received poor customer service from his office manager Sheila prior to refilling a cavity. Sheila could not of been less compassionate and short with me. Dr. Smith was nice and he informed me that I may need a root canal if the refilling of the cavity on my molar did not work. As soon as the nerve block wore off after he refilled the cavity the symptoms were worse than when I went in to have the cavity refilled. I lived with the pain for a couple weeks and finally decided to have it checked out again. I called early in the day to make an appointment for between 4pm and 415pm on a Friday as it was the earliest I could get to the office. At this point I was in excruciating pain and taking strong pain killers every 6 hours around the clock. Sunwest Dental Centers website says that it is open until 4pm. I conveyed the severity of my pain to Sheila and even though Dr. Smith did the work and I was suffering, guess who, Sheila with the cold heart would not schedule the appointment and tried to get me to wait until Monday. and gave me a ridiculous excuse as to why they would not see me 10 – 15 minutes after their scheduled closing time. Sheila’s demeanor could not of been less compassionate for someone who works in healthcare. I was dumb founded that they would not see me. I have had great dentists in the past some of which have seen me late at night in dental emergencies.
I would never consider using Sunwest Dental Center in Apache Junction as long as Sheila is their office manager.