Stagecoach Express

A.K.A. East Valley Shuttle and Airport Shuttle Company… Disappointing transportation experience to say the least! (TRUE Story!!!) Ordered 2 shuttles to drive our large birthday party to a couple of locations for the evening celebration. The ride and service turned out to be a nightmare!!! The drivers were almost 30 minutes late. We didn’t realize until we were in route that neither of the shuttles had working A/C’s or fully functioning seat belts! (Almost like Bikram Yoga on deflated balance balls but more dangerous because our situation was life threatening!) Our birthday party guests were subjected to excruciating heat and severe discomfort! I was told that driver, Bev, said that it’s Arizona and hot temperatures are to be expected. She ignored requests from my guests to roll down windows. She also was texting and driving which almost caused an accident!!! Faces and moods melted quickly!
When we arrived to our first destination, we were slightly late for our show and I missed the first act because I wanted to reach out to the company to share my concerns. When I called the dispatcher to request a trade in vehicles, he apologized and told me that the shuttles are serviced daily. I say «Bologna» to that!!! Each shuttle appeared worn and dated… In much need of an update and service. They had no other shuttles to trade, so we were stuck with what we had but guess what? We got a whopping $ 50 discount! If I didn’t have such a large party and a scheduled list of things to do, I would have organized other means of transportation.
For the ride to the next destination, driver, Andrea, was kind enough to fill each shuttle with an ice chest full of waters because she felt so bad for us. She genuinely seemed to care about our comfort. The «kicker» is that we realized after getting dropped off at the end of the night that my husband left a gift in the shuttle. The dispatcher was notified by the driver to make arrangements to have the package dropped off at a later time. I later got a voice message from the dispatcher reminding me that he was calling from «the shuttle company that drove you guys all over the place tonight…» and that he’d call us back when he can get a driver to make it out at a later time. I was totally offended by the fact that he referred to the service I paid for as «driving us all over the place!»
We made no unscheduled stops and I believe I completely over paid for the driving service. When I booked this service I expected the vehicles to be punctual, fully operational, both drivers to be courteous and who would make safe driving choices. (While we felt Andrea embodied this, in our opinion, Bev did not.) We will never use this company again and I recommend that if you were thinking of using them, please reconsider!

No complaints on my numerous prior purchases of their service, however my recent trip from Sky Harbor Airport to Gold Canyon was most uncomfortable. My pickup time was around 3:15pm, the temperature inside the van was 115 °F, and the A/​C was inoperable. I was drenched in perspiration and feeling dizzy after my one hour ride. If they can get the A/​C working consistently in their vans, I may use them again.

Prearranged a pickup twice and both times we had to wait 20 mins and make multiple calls. We won’t use them again.