Pit Stop Lube & Oil

I went in for an oil change and upon completing the oil change Daniel discovered that my steering bar was missing a bolt. He was kind enough to show me exactly what was going on. I couldn’t believe it! He explained how dangerous it was for me to drive with it like that. He then proceeded to go to Ace Hardware to get the missing bolt and kindly charged the part to their account. He went in and fixed it. And guess what I was charged? Absolutely nothing! I will definitely be coming back here for any of my car needs. Everyone was extremely nice Daniel the mechanic and Prem the owner. Thank you guys!

I came in for an alignment first thing in the morning and the gentlman that both checked me in and peformed the work was very nice and did a great job. I am a backyard mechanic so I had a good idea what was going on with the front end and the computerized report on the alignment check verified my assumptions. I was explained in detail what the deficiencies were and got another report showing rthe successufl correction to the alignment. Afterwards I noticed right off the bat how much better the truck was tracking and how much smoother the ride was. This truck has electronic stability control and without my asking they knew to plug into the vehicle diagnostics and reset the ESC on the truck. Far as I am concerned, great job and great customer service. I have only lived in Anthem a couple of years but this place has my business for alignments for sure.

Great experience at Pit Stop today. My 1^st time using them. The guys were great, explained everything to me and did a great job with my car. Will use them again!

Manager excellent. Under new management and this manager clearly cares about building long term business.
Although others say they believe in building customer relations I have been there 3 times and he always goes well beyond the job.
I have rarely seen such great service, that is why I took the time to write this.

The place has new Ownership and he is really doing a good job. He’s honest, ethical and cares about his customers. On the other hand the young kid who Manages the shop is rude, crude and needs to go back to school and take some basic classes in how to treat people. I would personally FIRE him immediately which would elevate my overall experience. If it wasn’t for the kid Manager who was there before the business was sold I would give this place 5 stars. Since he’s still there and he’s the first person you see when you arrive and talk to I can only give it 3 stars. I still recommend going there because I’m sure it’s only a matter of time before he’s fired and a new Manager that has the mindset of the New Owner will be hired which will elevate the overall experience. Technically they did a good job on my truck, got me in and out fast, and the price is very fair and if you go on a regular basis you’ll get a discount.

Just went for an oil change and tire rotation. They never asked me what kind of oil change and I am 100% sure the last time I went I got basic. They were quick, but when they told me the price I almost got sick-​$ 84! They gave me the synthetic that is like $ 65. I’ve never got more than the basic in my life. When I asked why they gave it to me they said that is what I got last time, but the name on the account wasn’t mine! They said they could pull the records up and show that I had gotten in last time and I can’t find my receipt. I pretty sure they assigned my car to another account and without asking put more expensive oil in my car. Neither my husband or I will go back to a place that doesn’t even ask before they perform services to check what options.

I’ve been going here since they opened, and the service is always excellent; wait times are always short and they’re honest. They’ve been under new ownership since April and the service is just as good or better as it was under the founder. If you don’t need a tire rotation, they’ll tell you. If you don’t need a new filter, they’ll tell you.

WARNING: DO NOT GO HERE! I took my car in for an oil change, a tire rotation, and asked them to do two things very specifically: to check the brakes and to check the radiator. The brakes had been squealing very badly. After they rotated the tires and supposedly checked the brakes, they told me that it was just brake dust causing the noise and that the breaks had 30% left. TWO DAYS after I left their shop, my car overheated. The mechanic said the radiator was dry. I asked the same mechanic to check the brakes and he very quickly showed me cracks in the front rotors due to the back brakes not being calibrated correctly and that the break pads had zero pad left. HOW DID THEY MISS THIS?
I FEEL I WAS LIED TO! Now I wonder if they even did the oil change correctly or gave me the oil I asked for. I will never go back to this place again.
I just called and asked to speak to a manager. The person on the phone identified himself as the manager. When I explained the issue, the person knew who I was and referenced this article. They became aggressive and argumentative. He said he thought I told him my car was a «throw away» car and that it didn’t matter if he checked the radiator or the breaks. He admitted to not checking the radiator. He told me that in all of his experience as a mechanic that he has never seen a roter crack.

Came in the other day for an oil change and a quick check up on my car. Got very quick, friendly service from guys who know what they’re doing. Really happy with the new management, will definitely be back in the future!

I haven’t had a problem here. Everyone is very nice. Sure, they always ask if I want any add on services, but a simple «no» always works.

So… my husband and I went to get our oil changed and all I can say is WOW! No one was in uniform, they all looked hung over, and were dressed like punks (yeah even the ones in their late 20’s early 30’s). The first thing they asked was if I knew what kind of oil my car took… um I’m sorry do I work here??? and when he told me to pop my hood he asked his buddy something and I over heard, «yeah that should work ok» it was so bad we left and decided against it. I wouldn’t trust these place if I were you. I’m glad we didn’t…