Orchard Supply Hardware

First off I want to say this review reflects only on the store manager Karen. I have found Karen to be extremely rude, argumentative, accusatory, unprofessional and has outright lied about company policies. I have been told by employees at other Orchard Supply stores that I was given false information by Karen. If your the store manger you know the company policies so this equals lies. The rest of the staff at this store has been more than helpful, courteous and professional. The only reason I come back to this location is because of how convenient it is for me as I live close by. If I continue to have problems I will be making a formal complaint with Orchard’s corporate office.

I love Orchards! I live in Roseville and could go to Lowes or Home Depot but I love the customer service at the Antelope Orchards!!! They are so friendly, helpful and professional! It’s that customer service you wish was everywhere!

The employees here have always been friendly and helpful. The lawn and garden section always has what I am looking for.

One of the best small hardware stores around. The staff was courteous, extremely helpful and problem-​solving. It’s my go to hardware store.

Family and I came her to get a duplicate key made. The gentleman in the counter was very courteous and an made effort to greet us as we were walking towards his department. Forgot his name, but it’s clear to me he definitely knows his customer service. Definitely wow’d at this location.

I like this store and the service was pretty good in the garden section. Prices are a bit steep I guess and workers on the floor could help a bit more.
The cashier was really friendly and that always makes me glad I came in and leaves a good impression on me. I don’t care if cashiers show uniqueness or personality with their style or haircut, I appreciate it– and when they are nice and friendly to me it’s an even better experience. Thanks OSH.

It does not get any better than this. We live nearby so we frequently stop in for one thing or another. You cannot get 10 feet into the store without someone offering to help. Very nice. When we have questions, help is always nearby but not smothering. The selection of items are wide ranging so its nice to have them so close by. Really great customer service all around.

They spend more time avoiding customers than helping.

I hate long reviews so here’s mine…
1. Respectful staff
2. Helpful staff
3. Friendly staff
4. Very clean and welcoming feel
5. Everything you need for ANY project

The two employees assisting us this evening were extremely helpful and nice. We were wondering what we would need to stain some pine crates, and one of the employees (unfortunately, we didn’t catch his name) explained what we needed and was truthful about what to buy and not. He didn’t try selling us the more expensive items, which was great. The cashier was also extremely nice and upbeat, which was refreshing because there are times (in general) that the employee just doesn’t want to be there. Great customer service!

My first visit to an Orchard store was this store last week. I’m normally a Home Depot girl, but Orchard is the closest to my new house.
Huge store! They have a bit of everything. The employees we’re friendly… we we’re looking for a specific item to hang a very heavy mirror and an employee approached us to help within a minute of looking. He understood exactly what we wanted and took us to the correct place. Side note: the mirror is up and holding great! :)
My only complaint? The prices are a bit higher than Home Depot. They had some good deals scattered about the store, but the prices are a bit higher than I’m used to.
Overall, great store. Clean, well-​maintained and big selection.

I love coming to this OSH location because every time I come in, there is always something new to look at! Whether it be patio furniture and yard décor in the summer or Christmas and Halloween decorations during the holidays, there is always something going on.
There is always someone at or near the door to greet people as they come in and direct you to the correct location which is much appreciated. They also let me bring my dog inside (and give her treats!) which deserves an extra star just by itself.
This OSH location is always extremely organized and clean so I love just walking around looking at what they have. I always end up finding something that I have never seen before (and consequently need).
My favorite sections are the cleaning supplies, home storage, birdhouses and feeders, indoor plants and pots. For being a smaller store (compared to other big box locations) they have a really competitive selection of everything that I have ever come here to look for.
All employees I have come in contact here are always really friendly and talkative. Karen always says hi and is very friendly, Pam gives treats to my dog and offers help, and the cashier Jane is friendly and genuine.
I will keep coming back to this location as long as it is here. I wish they would give it a makeover like some of the other newly remodeled stores, but hopefully in time it will come.

i don actually rdcommend this place because they r more expensive than lowes and HD but they do have that family run business feel if you like that and good customer Service and personalized attention

I visited this store to by some flowers and plants. I received great help. I was able to ask a lot of questions and got good answers. Only critique is to have all employees with name tags and uniforms as well as greeting me right away.

Standard OSH store, but very good service.

3 straight visits in which multiple employees are completely useless. I’d go anywhere else if this store wasn’t around the block. I only recommend this store if you know what you are looking for and don’t require assistance.

Great selection of things for around house and workers were nice and helpful however, I noticed some of the prices that were listed were not the prices that appeared once they scanned them. Prices scanned higher than it was listed. Check and double check your prices.

The employees that work here are very incompetent. My husband and I wanted to buy a grill from here and had some questions about a Weber model we saw online and at California Backyard. They said they would call us back when they found out if they carried the model but never did. After a couple of weeks we eventually settled on buying our weber grill from here because of the no sales tax one weekend. Heather told us that she would have it assembled and we could pick it the next morning. She was so concerned about the personal phone call she was having that she must have forgotten to tell receiving and when we got there in the morning nothing had been assembled. By then we were so annoyed with this store that we put it in our truck and my husband spent the rest of the day assembling it. There have been other times that I have been to this store where the customer service has been terrible and the employees could care less.

Convenient, usually fast friendly help, prices are moderate, a bit higher than the big boxes, but way better than any other chain in the category, though I’d watch out buying anything with a motor. mostly made overseas, and leak oil, have bushings instead of bearings, and low quality screws and bolts. Don’t ask me how I know. I’ll only take one star for that and lesson learned, for anything else, this place is great, and I don’t have to drive 5 miles to a box with invisible help.

Over the past four years this is my first stop when I get a new hair brained idea about home improvement. I love it because not only is it close to my house, its not an overwhelmingly large department store and the employees are helpful.
Some things are definitely cheaper at a Home Depot type store, but there are times when customer service trumps this for me.
I have had gardening, painting and bbq tips from employees here, help with getting soil to the car and fun looking through the clearance section .
Items bought here: Paint and paint supplies, plants/​flowers, seeds, front door handle/​lock, gardening supplies, clearance items, an ax (I said hairbrained), and other knick knacks.
Clean store, nice employees, its like a little toy store for homeowners.