Mountain Mike’s Pizza

One star because I found a hair in my pizza and they wanted me to return the pizza to the store after I had already gone home!!! That is not good customer service. I will not return here ever, unsanitary!!!

I will never go to this place EVER. This fool takes my call, repeats my address, ask me if I wanted to repeat my order from last week. Proceeds to take my order, take my payment. Then 10 minutes later calls and says that he can’t deliver to me and that I can call a closer location. Ok that’s fine but what about the $ 39.95 that you just took out my account? Nick claims he will reverse it but it won’t reverse til Monday. They also delivered to my address last week. Idiots! So I paid for a pizza that I didn’t receive.
The manager is Nick and I informed him that it’s not not my fault that you guys messed up. Nick didn’t care. Again customer service sucks and will never use them again. Which I have spent so much money.

I am surprised how bad the customer service was. We placed the order at 5:32pm and was told it would be ready in 20 mins so I show up at 5:55pm. The guy behind the register tells me he’ll bring it to me when it’s done, I’m like okay. So then they get hit hard with customers for the next 25 mins mean while I’m still waiting for my pizza I had ordered at 5:32pm. It’s now 6:25 and I’m starting to get pissed because people that came in after me are now eating or leaving with pizza. They finally finish my pizza and it’s 6:32. It took an hour to make 1 pizza? I ask the associate what happened and he couldn’t care less.
I don’t know if this review will ever be seen but this is the type of service that will make customers think twice before stopping here.

I had ordered a pizza from here and they told me an hour wait and it arrived almost exactly at that time. I had read all these reviews and was a bit worrisome but had a good experience. The young kid over the phone was very calm and respectful and the pizza tastes great.

Mountain pizza for a week… sauce always trips me out but the ronies are crazy good
Great for that I don’t want to cook night

Great service! Our order was ready in no time. Pizza was crisp and delicious. I’ve been to this location a few times now and every time I have been there I have left happy. Favorite place to get pizza from.

Glad to know I’m not the only one who’s had a terrible experience here. They have gotten so cheap with their toppings and their staff is ridiculous. The owner is a smug bastard, the fat chick in the back is probably slow. Who the hell gives one ranch and 3 packs of chillies for a large pizza and a side of wings??? Then when I ask for more you give me 3 more? Quality is way down customer service is shit. Finding a new pizza place.

Worst service ever. Don’t ever order from this location. The people working there are some of the most incompetent bunch I’ve ever had to deal with. Mountain Mikes was always my favorite pizza out in the Bay Area but out here it seems good help is hard to find. Ordered a pizza from this location and they took OVER an hour to deliver the pizza to my apartment that is literally less than a mile up the road. When they got there they actually brought me the wrong pizza. No apology for the wait or the confusion. Just the delivery guy saying he needed the pizza he JUST brought me back. Grabbed it then said: «I switched the pizzas. Be right back!» When I called in to complain and ask what was going on the kid on the phone just said that he delivered my pizza to the wrong address and that they were making me a new one. NO THANK YOU! Why? To wait for another hour. I asked to have my order cancelled and the smug lil bastard just said fine and acted like no apology was in order or any kind of customer service. I asked for his name and the managers. I believe his was Hayden and the manager is Akron or Akrim. Then the delivery guy comes back and tries to have me take the pizza that was at someone else’s home and wants me to hear him out. NO THANK YOU! I’M DONE! WORST EXPERIENCE EVER. For being as expensive as they are customer service should be a PRIORITY!

Don’t buy from this overpriced place!!!
We ordered 2 pepperoni pizzas and
Amount of salt in the marinara sauce is gonna make your heart explode.
I had trouble finishing single slice
When I called and asked if they can remake it they said they always make them this way
What a load of crap!!!
Will never buy it from that place again!!!
Lost another customer

50 cents for a side of ranch dressing?! Thats ridiculous! Not coming back. The pizza didnt even taste good…

I just wanted to let you know. Last night, Tuesday, Around 8:45 pm I placed an order at your store. The person who answered the phone was rude and seemed annoyed. We called back about 5min later to let them know we wanted our order with white sauce because a guest we had was allergic to tomatoes. The gentlemen who answered was very unprofessional and rude and said he said that the pizza was already in the oven and then procceded to say it was fine and just hung up the phone without letting me speak Or finish telling him anything. My brothers in law went to pick up the pizza and was told they had remade the wrong order. He ended purchasing the red sauce pizza and wasn’t even given the 40% for Tuesday coupon which we also said we had. The pizza was not to our liking at all and we even found a short hair in it. Worst experience ever. Will not be returning here. It was disgusting the way the situation was handled and excecuted. I very dissapointed and will never eat here again!!!

Such good pizza. I get pepperoni pizza and i don’t know what is in it, but it’s amazing.

I called on Saturday afternoon and tried to use the gift certificate that Mountain Mike’s Corporate offices sent me for my troubles here in October when I had to wait extra long and then didn’t get the side of sauce I paid for. This time the poor lady taking my order told me that some manager is insisting I bring in my gift certificate because he wont honor it for delivery. It says on it that it is good for delivery! Rather than in turn demanding that they bring my pizzas I just cancelled the order and decided to NEVER order pizza from this restaurant again. Very disappointed to be treated with such disrespect, especially by a local business. You just have different crust and different sauce than the 8 other pizza joints on this corner — so you are not that special, Mountain Mikes, just ultimately more expensive to the customers that will accept this level of abuse from you.

I experienced the absolute WORST customer service imaginable here!!! I have never given a 1-​star review, but I’m actually writing this as a –1. I called to make an order over the phone, but was put on hold by a snappy female for over 10 minutes. Needing to feed a house full of people, my mother and I decided to just make the drive over. I could tell already that the cashier, «Julia», taking our order was the rude girl on the phone. She wasn’t helpful AT ALL and made comments like, «I didn’t create the menu». When she tossed my mom’s change across the desk, enough was enough. My mother had a few choice words for this disrespectful girl, and she did the same in return. Um, aren’t you the employee? Who hired you to treat customers this way? She was speaking to us like we were little immature, fat teenagers like herself. She told us to leave before giving us our money back. We had to wait for her to «calculate» how much change she owed us even though the receipt was right in front of her. When I asked her name as well as the name of her manager, she snapper back, «I told your mom already. Are you slow?». She is lucky I did not jump over that counter. I have never, ever experienced treatment like this even in my personal life! She ran into the kitchen and didn’t come back out. I have since tried to get in touch with the manager, but he is allegedly never there when I call. Apparently I will have to pay a visit again to speak with someone. Something like this should not and will not be swept under the rug.

Got a pizza for delivery. The only good part was that the pizza got to our house a half hour before they told me it would. That’s the only reason for two stars.
We ordered the BBQ chicken luau. Sounded great, but not so much. The pieces of chicken were really small and tasted old, like they had been sitting in the fridge for almost a week. The pineapple was soggy and the crust was like cardboard. We also ordered garlic sticks with cheese. There was almost no cheese on them at all with some garlic powder, and the «marinara sauce» that I got with it was definitely just tomato paste out of a can.
Can’t wait to move back to Roseville and start ordering from Master Pizza again! Tired of paying $ 40 for a less than mediocre pizza and «garlic cheese» sticks. Should have payed the extra $ 5 for a good pizza from Round Table that would have gotten eaten and not given to the dogs.

Came at 11:00 for lunch buffet. Only one medium half peperoni half ham and pineapple pizza and garlic bread was put out between 11:00 and 12:30. I don’t even like pineapple on my pizza. If I didn’t like the little pepperoni so much I would give this visit 1 star. Plus they have some old school projector tv that u can’t see when the sun is out. I recommend this Mike’s for takeout only.

I came to get my 4 year old some pizza and we purchased a child’s buffet for $ 4.99. Turns out that she barely ate one of the three pieces of pizza on her plate, so I helped her finish the other two.
Enter the rude middle-​eastern owner/​manager guy. In a rude fashion, he demanded I pay for an entire adult buffet in addition to the child buffet. I explained to him what happened, and he would have none of it. I offered to pay the difference for an adult buffet by handing him $ 2, and again, he demanded full payment.
Shocked, I paid another $ 6.99 plus tax and vowed never to return to this location.

Favorite pizza place of all time! My wife, who hates pizza, always love coming here. Staff are helpful and the pizza is top notch.

Hands down the best pepperoni pizza out of all the chains. I only get the pepperoni here though. If u want anything else, go to round table!

Everything you expect from a Mountain Mike’s pizza place. Good tasting pizza (on the drier sauce texture side), and pizza that will cost you an arm and a leg.
This location has a big screen and people usually watch the big games here. My friend recently had a party here in the room and the staff didn’t seem to like our presence (that or all the rowdy 18 – 20 year old people he invited).