Return To Oz

What a great consignment store! This was my first time here and I found so many treasures. I could have spent all day there! I will definitely be back!

I find that how much I like shopping at Return to Oz is dependent on how many other consignment shops I’ve been to that day. If I am making the rounds, it is terrible. If I am in the area and just stop by, it seems better.
The selection has more of a thrift shop feel than a consignment shop feel because they mix in cheaper brands like Old Navy. They have two rooms for women’s clothing upstairs, one for small and one for medium and large. I understand things get mixed up in a store as people shop, but I always find a significant amount of size xs, s, 0, and 2 items in the medium and large room. It is discouraging to find several cute items to realize they will not fit you.
The parking lot is too small, and is gravel.

I’ve been driving past this place for quite some time now. Earlier today I drove by the place and saw a pink tricycle that my daughter would love. I stopped by to check it out and check out the consignment shop. I was amazed by the size of the store which was more like a house. Originally, I thought it was a clothing consignment shop that didn’t have children clothes. Wrong. They had a big selection of kids clothes and some toys. For myself, I found a very pretty red dress which I was very excited about. The only thing I thought was strange was they didn’t have a computer or an electronic pos system. Everything was written down in a notebook. I’m curious about how they track consigner sales.

Very unfriendly. So off-​putting. Never going back. My mom and sister had the same experience. They said their attitude was ridiculous. As far as the offerings. It’s a typical consignment store. A step up from Goodwill. Things seem mostly organized. But wouldn’t go back if everything was a buck.

I have been shopping and consigning here for 5 years. They are easy to work with and I have been able to make $ while decluttering the house. After first appointment, I just drop my things off and that’s it! I used another shop before RTO but they were very snotty and condescending. You won’t be sorry!

This place is completely disorganized. They do not use a computer system. You must call or stop-​in to check in regarding the status of your consigned items, and hope they accounted for your items correctly. I was told that after 60 days, none of my 15+ items sold. When I questioned them, knowing one item in particular had indeed sold, they magically discovered four tickets of my sold items, tucked away in a Ziploc freezer bag. The sales associate indicated there «may» be additional items that «just didn’t make it to the binder.» Realizing I made a donation to charity on their behalf, I let it go at this point and obtained my cash payout. There are several local consignment shops that use MyResaleWeb, which allow you to track items that have sold or are left in inventory, which gives you confidence that all of your items were accounted for. I recommend choosing one of them.
In addition to the operation issues and lack of an accounting, or inventory system (outside of binders, tags, and spiral notebooks), the store smells musty, and reminds you of a thrift store.

I was there this morning 8÷13÷13, and my experience was very disappointing. As I first walked in the door, I saw three women that seemed to worked there. One was in front of the counter folding or sorting clothes with her back to me, and the other two behind the counter, facing me. Even though we were only about 5 to 6 feet apart and a bell rang when I opened the door, none of them even looked up to make eye contact or say something. They kept with their conversation; one was even practicing her French with the other one. Seriously, how hard is it to say «hello» «hi» or «welcome». I got nothing! After 10 seconds I finally said hello, and then they finally acknowledge me with a very languid «hi». As a roamed to the kid’s selection, I noticed that when other customers walked in to the store, the staff showed the same demeanor. How can you run a business with that attitude? Even if they just work there and not care about the business, it’s called GOOD MANNERS.
As far as the selection and prices for kid’s clothing (which is the only thing I went for) I found the place comparable to Once Upon a Child in Crofton. But at least at Once Upon a Child the staff there make you feel welcome. I found two cute garments for my daughter, but nothing really special. I also saw a few garments that had stains on them, which is very disappointing. I found the place very disorganized, too.
Finally, after we left the store and were walking to our car (needless to say never heard a «thank you» or «have a good day», or any of the like), I witnessed a little girl on a stroller falling backward down the porch steps while her mom was looking at the clothes outside (this was definitely the mom’s fault I know, but hey we all make mistakes). The mother run to her daughter and tripped on the steps too scrapping her knees and elbows pretty bad. My mom and I run to them to offer our help, and some baby wipes I had in the car so the woman could wipe her bloody legs. Even though this all happened right by the front door of the store, NO ONE inside stepped out to offer their help or even ask if everyone was ok.
This is the worst customer service experience I’ve had in a long time. I will not be going back. I usually don’t feel the need to run home to write a review but this «careless» attitude towards other human beings sickens me.

These ladies seem like they have so much fun. This is an entire house devoted to a consignment shop and there’s a big front counter when you walk in for sorting through items. You can either make an appt or drop off your items for sale. Even though you can only bring in 30 items at a time at an appt, that’s still about 2 bags worth of stuff and prefer to be there when they go through my stuff so I know what they’re looking for. There is no item limit if you drop off.
While I agree with Jen L. that Return To Oz specializes in clothing and is perfect for children’s clothing, there is also the upstairs floor that has a tiny kitchen section but mostly women’s clothing, shoes, and a very limited selection of men’s items. I only found one sweater that I got but it was thin and soft and beautiful and that made my search all the worth while.
But the reason why I love this place is because they will take all of my casual clothes, work out gear, accessories and DVDs/​books. The other consignment shops specialize in other items. So for me, this is the perfect spot!

So I have driven past this place several times and have always wanted to stop in. I am in the market for furniture and I saw that this was a consignment shop, I thought maybe they would have some.
Wrong. This is mostly a clothing consignment shop. And not a very good one either. Usually consignment shops have a quality that is above and beyond Goodwill. But not this one.
Call me a snob, but I thought the quality here was OK. Not what I would shop for. But I was mostly browsing the Women’s clothing and shoes and I wasn’t impressed.
I may return if I have kids because this seems to have a sick amount of children’s clothes.