Guy W Ferguson Plumbing and Heating

2.5 — 3 stars. I’ve experienced better, but I paid more for it, too.
The good: the owner is nice and personable. Quotes are verbal, and won’t be written up unless you commit. I wasn’t told that at first, as I expected a written quote. I know contractors hate the business end of their work, but who likes paperwork other than attorneys? Pricing was reasonable, except that the range he gave ended up being the upper number of the verbal quote. He added to the figure on the day of the job as he forgot to include something, which is odd considering his experience. Another reviewer experienced the same thing — adding a charge in the middle of a job. Is that ethical? Typical? I’m a cynic, so – probably. I could have been more assertive in negotiation, but as I stated, his pricing was reasonable compared to some competitors. Most of the work was very good. More fittings/​couplings on straight runs than optimal, but overall good, and it works.
The not so good: The plumber is a journeyman who is eligible to take his master’s exam. He used too much flux, as we still smell it and see cloudy water a week later. Copper supply lines showed less than optimal placement and configuration through the joists and around the HVAC duct. I was available for questions and guidance so I should have been consulted before he proceeded. The crew wasn’t so neat, and did not clean up after themselves diligently. We had to ask them to lay down dropcloths to protect our floors after they entered the house from our wet and icey sidewalks. And they forgot to bring a construction vacuum when they should have anticipated lots of debris. They left cig butts and some debris in our driveway, plus dumped some wood shavings around the base of a bush thinking it would blend in with our brown mulch. But it stood out like a sore thumb, and doing such a thing is disrespectful of a customer’s property.

Great work on a minor plumbing job, and they ended up charging me less than what they estimated (and their estimate was less than other companies).

Called in to work on a leak. Identified and fixed other minor plumbing problems. Came back out when the leak wasn’t resolved, and didn’t charge me, even though it wasn’t their work at fault. Friendly and reliable.

A P. S. to my blast of Ferguson Plumbing.
My leak still existed after Ferguson plumber left. I had a another plumber engaged to correct the shower leak today. I decided to call yesterday and tell Mr. Ferguson about my bad and expensive experience. He said they guaranteed their work and would send out a plumber with no additional charge.
Nik and assistant, Jake, came this afternoon, and determined almost immediately I needed new washers. Nik obviously knew his business and no more leaks. A very good ending to a very bad previous experience. Hooray to Nik and Jake for a job well done!

We have been very pleased with Guy W Ferguson Plumbing and Heating. They show up on time and do great work. A new toilet and sink with vanity made my 1939 bathroom look like new. They installed a nice size narrow vanity that fit perfectly into my tiny bathroom. — Polly Rosenstein