Yellow Cab

AVOID! Didn’t show this morning for a trip to the airport, had to find another ride. Second no show in a few months, and chronically late. Use Blue, or anyone else.

Cab just never showed up. I booked a ride to airport 24 hours ahead of pick up. 30 minutes after it was supposed to arrive, I called to ask about the delay — and the company put me on hold for 30 minutes. Finally just gave up and got an über, which thankfully got me to the airport fast. Won’t be trying this cab company again.

Never had a problem. Use a cab about 9 times a year Usually call Yellow.

Always have been on time. Always would give a call before they picked me up. Dispatcher is calm and considerate. Much better than blue cab. The cars are better, the service is better, and the rates are the same (go figure)…

Needed an early morning taxi to the airport. Called and reserved a taxi 2 days in advance. Confirmed the night before and the morning of… however, they were still nearly 20 minutes late for an early morning flight that I narrowly made it to. Didn’t realize taxis could be fashionably late. I would recommend scheduling your taxi for 30 minutes sooner than you need it if you want to use this company.

Yellow unapologetically overcharges young people without remorse. When it was pointed out that drivers took payment despite the cabs being paid for in advance, the company was offended that I asked for a refund. Lots of run around, many phone calls, different people «in charge» «unavailable», and of course I gave up. It is astonishing that the University of Michigan supports this company. I will make sure that the university is informed of my experience, and I hope they chose a different service in the future.

i consistently have problems with this cab service in Ann Arbor. On a (slow) Thursday night in the summer, I had to wait upwards of 45 minutes to have a cab arrive. Typically, when calling their main line, I have been on the phone for up to a half hour to even request a cab. The night I am referring to, there was no call-​in wait, yet I had significant wait time for the cab to arrive. When I first called in, they said 5 – 10 minutes. When I called back 20 minutes later, they claimed another 5 – 10 minutes. It didn’t end up coming until an additional 20 minutes. Pretty awful time estimates!
The representatives at their headquarters have always been so monotone and never appear friendly or eager to help.
I would not recommend this service, but rather Über or Lyft where you can actually see a driver’s location in real-​time. Cab services need to get with the times and update their technology functions, because that would make things so much more convenient.

So, we visited Ann Arbor on (unknowingly,) the weekend of graduation at Michigan State.
We were awash in parent, grads and pedestrian madness, and because we’d taken the bus there, we had no secondary transport.
Thank God for Yellow Car.
The drivers were thoughtful, knowledgeable, and just plain nice (we took 4 taxis that weekend, and everybody was very cool.) They were prompt (although we did wait a bit once, but that was due to graduation day traffic, and the fellow apologized, which was appreciated.)
The fares are decent; I don’t think we paid more than 15 bucks at a time, and that was with a hefty tip, and it was worth it the way these cabbies maneuvered through traffic that curdled the blood.
The taxis are no-​frills hybrids, so don’t expect pretty (you can tell they’re a bit timeworn,) but for my money, they’re better than magic carpets to get around.
So, if you don’t want to see red in Ann Arbor and get the most for your money, go YELLOW, Yellow Car, that is:)

Yellow cab is awesome. Dependable. On time. We had the best driver, Charles. I found some taxi services do Detroit Metro
ONLY. What a drag. I will always call Yellow
and request Charles.

If I could give yellow car negative stars I would. I take the cab frequently for work and THIS WEEK alone, having taken yellow car for 3 one-​way trips, I have spent a grand total of 2.75 hours waiting in lobbies for yellow car after being quoted times that were wildly optimistic, having a cab show up an hour late for a scheduled reservation, and having a cab list me as a «no show» when they in fact never arrived at my location. I have tried everything I can think of to communicate to the company that all of this is unacceptable as this week is unfortunately representative of my experience lately, though it hasn’t made any difference. Even writing this review makes my blood pressure rise. Avoid, avoid, avoid particularly if you need to be somewhere at a designated time. On the other hand, if you enjoy sitting in lobbies and talking to cranky dispatchers every 15 minutes to get an update on your car’s arrival than by all means, this is the company for you!

Absolutely not worth it, I would highly recommend you stay away from this company.
This company has given me one of the worst taxi experience I have every faced. The main problem with this service is its high unreliability. Several times I have had to wait over half an hour more than what I’m being told on the phone. This is a problem but it can be understandable when you call for taxi at that moment.
However, it is completely unacceptable if you make a reservation in advance. I made a reservation a day in advance with this company at 6:00 AM to take me to the Blake Transit Center where I would pick up the Air Ride to the airport in Detroit. I called 5 minutes before that time to make sure that the taxi would be on time. I was told that my order had not even been assigned to a taxi at that point! After explaining my situation to the person on the phone he assigned my order to some taxi and said that he would be there in 5 to 10 minutes. After 10 minutes I called again, and said that if the taxi made me lose my next transport then they would have to drive me to the airport for the same price. I was told that this could not be guaranteed but that my taxi was on its way. After another 10 minutes I was very upset, I had already lost my next transport and had no news of the whereabouts of my taxi. The company agreed by phone to preserve my fare and take me to the airport, but their taxi driver was lost! After speaking to them over and over again, I was worried to lose my flight. The company agreed to take me to the airport for free, but the taxi driver was still no-​where to be found. He ended up arriving at my place 45 minutes late! And had to rush to the airport. What I found unbelievable was that the driver was extremely rude the whole way, telling me that it was my fault for reserving my taxi so late, and he decided that while he was driving me he would speak on his phone! I had not reserved it late, I had reserved it to be at my house almost an hour before, and had made these arrangements the day before! I barely made it to my flight (it’s the only time I have entered to a plane where everyone has already sat down and is just waiting for me), and could not have been more nervous about the whole process. I should add that having this problem and waiting in the cold was unbearable (and yes, I had to wait in the cold because I had no time to spare and the company kept promising over and over that the drive would arrive in 5 minutes tops)
What I cannot get into my head about this company are the following things:
1) If you reserve a taxi to be at your house at 6:00AM, why would they think you have 45 minutes to spare?! People don’t expect a taxi service to be late, and even less to be THAT late at that hour.
2) How could the taxi driver get lost?! Ann Arbor is a small town, there was no traffic at the time and every taxi in this company has a VERY big GPS. I think I was either lied to when I was told that my taxi had been assigned to me or they actually hire people that have no idea of how to get around this town. In either case, why would you want these people to drive you to your destination?
3) Reliability is key for a good taxi service, and this is clearly not a slightest concern for this company.

Horrible Service if you are not in a marquee area (i.e. within 2 or 3 miles from UM Central Campus or the Downtown Area)
1) I called to ask for a ride for a DR’s appointment and was told the wait was anywhere between 5 and 45 minutes. First of all, how do you quote someone such a ridiculous range? The reason is that they have a deceitful practice that relies on the following:
They get higher turnover closer to central campus during the day and if you do not live close enough they will get to you only if they can’t make better use of their time. Why go pick you up and take you somewhere where they can maybe do two trips. So if they receive a call from someone that is closer they will pick them up or someone off the street despite the fact that you requested service 30 minutes ago. This is the reason they can’t give you a more precise time. Ultimately you may very well NEVER get a cab despite any assurances they gave you earlier.
2) After 35 minutes I called back and they said it would be another 10 — 15 minutes more.
3) After an hour and half, that’s right an hour and a half I get a call from a taxi driver that he was near my place — I of course hung up as I had already missed my appointment and the guy continued to call back as if I had to honor my commitment to take a ride.
I can’t believe they are still in business. You cannot lie to people and take their money too. They basically string-​along people like myself in the event they have some downtime REGARDLESS OF WHEN I CALLED FOR SERVICE. This is completely deceitful and they should be upfront with customers. This company disregards the urgency of the things I need to do during the day for an extra buck all while lying to me the whole time. I told them I was going to the hospital — I could have been seriously sick for all they knew.
I encourage people to not encourage this practice, force them to be more transparent by not giving them your business. I will be trying other cab companies for local service including Blue Cab and Stadium Taxi. Also, I’ve taken Bill’s Van Service when I have needed to go to the airport and they’ve been phenomenal. I will never use this company again.

Okay!
Pros:
1) I have never waited more than 15 minutes for a cab
2) The dispatcher will tell you how much you owe before the cab picks you up and
they accept credit cards
3) The cab drivers don’t need to ask for directions, they have a G.P.S.
4) Not as expensive as other cabs I’ve taken.
CONS:
1) Really I only have one complaint and that is that one of their cab drivers was really
offensive to me. Most times their drivers are really great, but this guy really rubbed
me the wrong way. He brought up religion, his personal life including his 13 kids,
not appropriate. He brought up his personal beliefs on healthcare, not
appropriate. He asked me personal questions and after I’d reply with a one word
sentence, he asked me to explain. He also said he was trying to come up with a
joke to tell regarding my fiancée’s profession, super not okay. The only reason I
ever responded was because it was a slightly long cab ride and I was trying to
give the guy the benefit of doubt. But he kept digging himself a hole. He even
complained that he wouldn’t get his tip until a day later because I had to use my
credit card. Like, seriously? He just would not stop talking.
I might use them again, but with hesitation.

Hybrid vehicles, timely service, friendly drivers, clean cars, and they don’t rip you off. Nice and proffessional. I’ve had some scary & shady experiences in the past with other cab companies in Ann Arbor, but this is the one I’ll be using from now on.

Alas, All Points Taxi is no more. Part of being in a one-​car household means that every once in awhile, you may need to pony up for a can when the bus, biking or walking just won’t do.
Though All Points seemed a tad bit um, gritty, the drivers were always nice and friendly. But now that they don’t appear to be operating anymore, I went with the recommendation of the staff at the business I was leaving — and called up Yellow Cab. They were not only fast, but I was surprised at the quality of the cab itself. It was a newer Prius. I know that Michigan Green Cab have a bunch of Priuses (Pri-​i?), but it was refreshing to see that Yellow Cab was using one of these great little vehicles, too.
The cab itself was amazingly clean — not a dirty speck or smell around. The fare seemed pretty standard, and the driver nice without being overly talkative. I’ll be saving Yellow Cab’s # in my phone for repeat dialing.

Why review Yellow Cab? Well, sometimes you get drunk and can’t wobble the mile home. Or sometimes you are walking with a girl — and you’re drunk, of course — and you do not wish to make her walk the mile home in those uncomfortable shoes. Or maybe you are sick and need to get to a doctor’s appointment. Who knows. In any case, after 3 experiences, Yellow Cab has proven horribly unreliable. I was once corpse-​like at UM hospital waiting 45 minutes for my cab that never came. Nice. A better bet is to trust one of the other companies, whose cars are always near the union.