U-Haul Moving & Storage

I had two negative experiences with this location. I dropped a trailer off and the staff was rude and inefficient. I picked up and dropped off a cargo van to this location and the staff seemed annoyed that I was there. They were also very concerned with the number of range Gobstoppers candy in a package. They stopped to discuss this while I was waiting to get the keys to the van. They also continued conversation about their social lives while trying to help me. At times I didn’t know if they were communicating with me or not. I’ll drive to Ann Arbor in the future and hope for better service.

My experience with U-​Haul was TERRIBLE and I’d advise anyone to avoid at all costs!
Note: This review is not for this particular location, but simply for U-​Haul in general as I was dealing with their 1 – 800 numbers.
I made a reservation with U-​Haul weeks in advance. They told me they’d call me the day before my Saturday reservation to tell me where to pick up my truck. So on Friday I get a call telling me to pick up my truck in Monroe, Michigan. Monroe?! I made the reservation for Ann Arbor and now they’re practically sending me to Ohio! After calling back another time (I’ve learned with a lot of big companies that you often get different answers from different people) I talked to a nicer woman who found me a truck in Ypsilanti. Not great, but better. And interesting that she was able to find a closer truck while lady #1 wasn’t. I then asked her where in Chicago (as that’s where I’m moving) I would need to return the truck, as the Chicago marathon would be going on that day & seeing as I’m new to the city, I wanted to go to the closest return spot. She gave me the Chicago regional # to call to find out where I could return — she stated that I could find out ahead of time.
The guy who answered the Chicago regional number simply told me that he could not, would not, tell me where I needed to return the truck until the exact time I wanted to return it. He advised me that I would then return the truck where THEY needed a truck.
Whaaat? I thought I was just moving — didn’t realize my job was now becoming U-Haul’s truck delivery person. Silly me, I thought businesses were successful by trying to do what’s best for the customer — U-​Haul seems to operate on doing what’s best and most convenient for THEM.
Mind you, I didn’t say any of THAT to him (although in retrospect I should have). I just informed him that I was new to the city and would really like to simply return the truck to my closest location. He said «NO» and reiterated that I’d return the truck where they needed a truck… and then he hung up on me.
I realized U-​Haul was giving me way more grief than I deserved and needless to say, I called back U-​Haul to let them know I’d rather have NO truck than their truck. The next day I was able to get ahold of the local Budget dealer in Ann Arbor and was squared away with a new truck within an hour.
BOTTOM LINE: You may be tempted b/​c U-​Haul might be a few dollars cheaper… but it’s not worth it!!! Budget has much more convenient and customer-​friendly policies.