Robertson Morrison Inc

We recently called Robertson Morrison to service our generator prior to the sale of our home. They are not our normal provider. The service was prompt and got our equipment back in order. The markup costs of their work were higher than our normal provider but we were willing to pay a professional to get the job done.
Their service technician, Jeff, was earnest asking about who serviced our HVAC and going on to examine our AC units and try to offer advice on these. I told him we would be moving (did not tell him we own commercial real estate with generators and still live here) but we were happy with our previous service provider. I could tell then that he assumed we were moving out of state but appreciated his «cold calling» until…
He told the new homeowner lies and failed to disclose to them that he was not the normal service rep for the generator nor did he disclose the service history we provided him.
He hyperbolized the context of the prior service call, failed to disclose that we had him put a new battery in place ahead of schedule in good faith when it wasn’t needed and also cast blame on our respected realtor who had no part.
They were that desperate for work that they malign others. Can you really trust a service technician like this?
There are other classy professionals that provide great service and depict situations in their true context without maligning everyone around them.

We’re able to come out right away and friendly service. Only issue was the 500% markup on a condensation pump. I fully expected a generous markup (300%) but paying $ 250 for a $ 50 pump was disappointing.