Regency at Bluffs Park

My father was there about a year ago. my dad has stayed in several rehab/​nursing facilities but this one is bad because it looks decent. It looks professional enough but the night staff of nurses are dangerous and should not be trusted with patients. After expressing my concern to a nurse about his excessive swelling due to water retention, her reply was «I dunno, maybe he was like that when he got here!». no thanks to her, he was rushed to the hospital the very next day. avoid at all costs!

My grandfather just finished his second stay at this rehab facility. He would have loved to stay longer if he could. Everyone was super friendly and knew him on a first name basis. They were very patient with him and accommodating to his needs. It was always very clean when I was there and he had zero complaints. The workout area is a bit small and could use some expanding but they do a good job at moving people in and out of the «gym» in a timely fashion. The food is actually really good too. They have in house cooks who do a great job and take special requests.
A lot of the nurses would take their lunch in my grandfathers room so he wouldn’t have to eat alone. I highly recommend this place and know my grandfather would too.

My rehabilitation stay at Regency at Bluffs Park was the biggest regret of my life! Don’t be fooled by the initial overall appearance of this facility, as it is very deceiving from what lies underneath. The lack of communication and competency amongst the staff endangered the care of the residents there. During my stay i saw other patients neglected on a daily basis, including seeing them left hanging off of their beds waiting hours for assistance, patient’s that were repeatedly unfed, patients who were incorrectly and inappropriately medicated and sedated and mistreated. I was definitely in fear for my safety and of alienating the wrong people. I am so glad to be home now, but fear for others left behind and still at the mercy of this facility!

I’m writing this review to save another family the frustration and stress we experienced at Bluffs Park. I am the power of attorney for a former patient who was admitted to this facility after a one week hospital stay for sepsis. The patient needed to regain her strength before being discharged to go back to her home.
I was very involved in my family member’s care and stayed at the facility anywhere from 6 – 12 hours per day. I was there anywhere from 6 am to midnight to give a presence and ensure the patient was being properly cared for. During the four days she was here we only saw a doctor once, for approximately 2 – 3 minutes on the arrival day.
When we arrived, we were not greeted by anyone. The ambulance company wheeled the patient to the room that the hospital gave him. It took us 15 minutes to find a staff member. When we did they were confused, said they «weren’t expecting us,» even though paperwork with the patient’s name was already printed and waiting in the room. They told us we were going to «experience some delays» since they didn’t know we were coming, although the social worker at the hospital set up this appointment, we had confirmation emails from the facility and there was already paperwork in the room with the patient’s name on it.
The nurses were nice, but not very attentive. My family member was put in a wheelchair to wheel her to the restroom since she was too weak to walk. On one occasion, a nurse left in her in the wheelchair for over an hour and a half without anyone checking on her, after claiming, «I’ll be right back.»
The nurses did not seem to be briefed on patients during shift change. Twice they attempted to give the patient incorrect medication. It was only because the patient asked what she was being given was the error discovered.
On the patient’s last day in this facility, I left at 2pm and returned at 6pm. Upon my return, the patient was incoherent and there had been a clear change in mental status. When I alerted the nurse, I was told, «that’s weird.» I insisted that the patient be transferred back to the hospital and that the patient’s vitals be taken immediately. The nurse called the doctor (again — the one who had only previously appeared for 2 minutes) who stated a return visit to the hospital was not necessary and he would not approve it. Upon hearing that the patient’s blood pressure was dangerously low, I insisted EMS be called. EMS arrived, quickly assessed the serious nature of the situation, and transported the patient to the local emergency room. Three hours later, the patient was DEAD.
What I witnessed in our short time there was chaos, disorganization, and understaffing that resulted in a neglect of an elderly patient. This may be a fine place for physical rehabilitation for patients who have no other medical issues; however, after my experience, and I would not suggest this as a location for elderly family members.