MetroRide

I made a reservation and then found out I no longer needed it 30 minutes after making it. I called and cancelled to find out they still charged me! Luckily when I called back they said they issued the credit. We will wait and see.
Since then I also found that they are more expensive than other services in the area. FYI.

Worst ever service. Used them for the first time last week. Ride to the airport was fine, but going home was terrible. I received a text from the driver when my plane landed. So far, so good. I was told that the driver would meet me at baggage claim with a sign with my name on it but when I arrived, I saw lots of drivers with signs for other folks but none for me. Driver texts me again saying he’s waiting in baggage claim. Says he’s by the carrousel. He calls me right after I get my bag and it turns out to be some guy with no identifying name tag, jacket, or sign who says he’s the driver. He never introduces himself or calls me by name. He’s dressed very casually and looks like he could have just wandered in from outside. When I ask for some ID, he shows me a cell phone with my number on it. When I say that anyone could have that and ask for something showing that he is from MetroRide, he starts to get angry and insulted and loud — so much so that a friend in the same flight comes over ask if everything is ok. He still doesn’t produce anything with his name, picture, or otherwise ID’s him as a MetroRide driver. Finally he storms off angrily stating «Fine. I’ll get the sign from my car then.»
At that point, I decided that I didn’t want to get into a car alone with him, even if he really was the driver. I was a woman alone, it was nearly 9pm and this guy was way bigger than me. I went to the MetroCars desk and quickly got home.
I received a call from the MetroRide office and I let them know about the problem. I was informed that the driver was «one of our best» and was «wonderful». When I explained that was not my experience, I expected to receive an apology at least. Instead, the woman on the other end treated me as if my expectations were out of line. She hung up on me as I was trying to explain my concerns.
Never, ever, ever, use this service!

This place ripped me off. I am new to the area and needed a ride to the airport, which is only 12 miles away. They charged me $ 70. On the way home I found out the real price should be $ 35. That means MetroRide charged me more than double the actual price! Later I found out the owner ordered the double charge, so this was not just the fault of some employee. This establishment is crooked. Don’t use them.