Chase Bank

I have been a Chase customer for over 15 years. This is the slowest, worst run branch I have ever
Visited. It is closer to my home
But I would drive miles out of my way not to have to visit it. Brutal every time. Even the drive up is slow. Too bad, this branch gives a great bank a
Terrible name.

We are using Chase for a home loan right now and it has been nothing short of a nightmare. They came recommended by our realtor. We were supposed to close on our house August 23. We found out on August 16 that our loan officer was going on vacation to Florida August 17 – 25. The person he said would cover our application ended up also being out of the office and didn’t return our phone calls. We tried contacting our loan officer’s boss – who turned out was also on vacation. I ended up re-​explaining everything for an hour to another Chase loan processor in Illinois. Don’t ask me what Illinois has to do with Ann Arbor. This Illinois loan officer had some, but not all, the documentation I had emailed to our loan officer. I had to re-​send documents, some of which were sent over a month prior. Now, each day there is some other excuse and our closing date keeps getting delayed. We still haven’t closed on the house. The moving van is coming tomorrow, and we don’t have a place to move into.
When we expressed our disappointment with Chase, our loan officer got defensive, saying that he was doing all this work while on vacation, and insinuating that the delays were our fault for requesting a loan in a short time period (the seller of the house demanded it) and not providing explanations for some deposits in our bank account (I had explained that to him three times prior). I’m not denying him a vacation, but he should have arranged better coverage for himself while he was gone!
There are many departments in Chase, and none of the other departments is transferring information well to the others. If you want to use Chase for a mortgage, you might have a terrible experience like ours. Just saying.

Standard Chase bank… the only thing I do not like is the entrances and exit to the bank… otherwise, i typically do all my businesses through the drive-​thru.
I haven’t been into the lobby in ages, but the staff were nice and easy going.