Sheraton Anchorage Hotel & Spa

Since we have excellent corporate rates through my employer for the Sheraton, I recently decided to take a few days off for a «staycation» and indulge in a weekend away. After all it was Valentine’s weekend and I thought what better way to splurge than to spoil myself with some peace and quiet and a day at the Ice Spa. Another location which would be a first for me.
Reserving the room was quite easy through the Sheraton website. Simply adding our corporate ID number and our rates loaded with ease. I was able to pick what room type I wanted and was confirmed within just a few moments. I know requests are not guaranteed but I requested three things. (1) A high floor room (2) Away from the elevator (3) A non-​adjoining suite. Realistically I should have followed up on these requests the day before I checked in since I was granted only one of the three requests.
Check in was fairly easy and even though I arrived after 3:30 (check in is after 3:00) it appeared there was some questions on if any of the suites were actually available yet. The front desk had to look for a bit to actually find one for me. Parking and high speed internet access are a part of our rate (but are not standard) so I made sure I had my parking pass in hand and knew how to access the internet before going out to my car to get my bag. I then proceeded to park myself by the elevator and wait. Herein it should be noted one of the few negatives of the hotel — the elevator. The Sheraton is 16 floors with the ice spa taking the 16^th Floor. The 15^th floor does have a few rooms but also has meeting space. Though there are 4 elevator banks waiting can take awhile as the elevators are slow. And one of them happened to be down that weekend. I waited about 5 minutes for an elevator that first day. The longest I ended up waiting over my weekend stay was 10 minutes. I can only imagine how hectic it is during the summer months when their occupancy rate is lower.
I arrived to my room and saw I had been placed right off the elevator lobby. Wasn’t too thrilled about that. Nor was I thrilled to see I was given an adjoining room. In my experience the adjoining rooms can be quite a bit noisier and this was certainly true for this particular room as well. Because over the weekend I heard children in the next room over. But these were only minor irritants because it actually ended up being a pretty decent stay for my first stay here. My only other minor gripe was the front desk staff wasn’t exactly the friendliest. Both on check in and check out.
The room was clean and housekeeping was always very quick to clean the room over the course of the weekend. I happened to order room service for breakfast the following morning by leaving my order on the door hang tag. Requesting it arrive between 7:30 — 7:45. And it was definitely on time. Plus the server was the friendliest person during my stay there.
All in all it was a pleasant stay and I will be taking advantage again in the coming months for those weekend getaways. Next time I will make sure upon check in that I request the room away from the elevator and non-​adjoining suite.
Positives:
+Suites are large and the beds are comfortable.
+Fabulous views
+Friendly staff, especially the room service server.
Tips:
+Ask for a room away from the elevator bank. With people coming and going it can get noisy at times.
+Ask for a non-​adjoining room if you are looking for a bit more peace and quiet.
Overall it was a great start with the Sheraton! I truly enjoyed my time there.

WORST CUSTOMER SERVICE EVER! I stayed at this hotel for two nights while in town for work with a few colleagues. The second night of our stay there was a massive earthquake (split the road in half in one area) and the entire hotel was out of power. The elevators were out of power and we were in the lobby at the time of the quake, we were advised to not go up the stairs to our room on the 10^th floor, so we decided to check out and stay with friends where there was power. Later on, when I asked for a refund for the night because this was the ONLY hotel in downtown Anchorage to lose power I was told that I would not receive a refund because it occurred just after 1 AM and was «an act of God» and they would lose money through Expedia because they only get a small percentage. Talked to several managers and was beyond frustrated before I gave up, there’s almost $ 100 out the window. Never will I stay here again. General Manager was very rude.

I rarely leave negative reviews for places since everyone has their off days and one visit isn’t always enough to get an idea of how good a business is. This is not one of those cases.
This is my first and last time staying at the Sheraton Anchorage, or any Starwoods hotel for that matter. The general manager of all people was very rude to me and the room wasn’t fully cleaned when I checked in.
I stayed at the Sheraton for two nights over New Year’s. I saw some specials on their website, among them a 25% discount for Alaska residents. Being an Alaska resident, I clicked on the offer, expecting to get a 25% discount when I booked my reservation. The reservation confirmation email showed that the discount was not applied. Turns out you have to copy a code and enter it in the designated field at checkout. I take responsibility for that for not having been more careful booking my reservation, although I wish they made that more clear on their website.
The response I received was what shocked me. First I called the hotel and asked if the discount could be applied. He told me no because I had booked the prepaid option. So I decided to email the general manager, Mr. Colin McBeath, who replied with only «Let me look into this right away». The night before I was supposed to check out I hadn’t heard from him so I emailed him again. Shortly afterward, I received a very flat reply from another employee who basically just regurgitated the information in my confirmation email.
A few hours later, Mr. McBeath replied to me and asked if my concern was addressed in a satisfactory manner. I told him it had been addressed, but I was displeased with my customer service experience at the hotel, and thus would not be staying here again. He replied, «That’s regrettable, but perhaps that is for the best».
Really? That’s how a general manager in the hospitality industry replies to a paying customer? I replied expressing disbelief that he was so rude to me. He clearly didn’t care at that point since he already got my money.
So I contacted corporate to let them know what happened. I’d hate for anyone, especially those visiting Alaska, to have their trip ruined by an experience like this. I received the standard «we’re sorry, thank you for your feedback, we will address this» customer service reply. I don’t know if this is actually true or if they were just telling me this to shut me up. So of course I didn’t get a discount or refund at all, but that was very wishful thinking.
Anyway, customer service aside, the hotel is nothing special. Rooms are pretty nondescript. I would like to say they were at least clean but inspection of the bathroom proved otherwise. There was a dental floss pick glaringly visible under the sink. Not a strand of floss, which I understand could be missed, but floss attached to a green plastic part that made it visible against the tile.
The bar food more or less reminded me of dining on campus in college. I could get cheaper cocktails in college too.
Basically, avoid this hotel at all costs, unless want a room with a view of the Anchorage Memorial Cemetery. There’s other options in downtown Anchorage with better locations and (hopefully) better customer service.

Friendly staff, clean room and comfy bed. Bathroom was a bit on the small side for the size of the room, almost felt closterfobic being in there. I stayed on the 8^th floor and apparently everyone else did as well which made for a noisy night. Small tedious things like the tv remote not working doesn’t help either. Would I stay again, possibly just for the convenience of its location.

I love the Sheraton– in fact I love them so much that I got their rewards card and try to stay with them often when I travel beyond Alaska. I really do like this particular hotel and think it’s one of the best places to stay in Anchorage (I would go so far as to argue that their rooms are significantly better than the infamous ‘Captain Cook Hotel’). If I was rating this hotel based purely on customer service and their rooms– it’d hands down by 5 stars. They have the cleanest and most comfortable rooms in all of Anchorage (and I’ve stayed at quite a few establishments here). With that being said, I’m giving them 4 stars for two reasons.
First of all, the ‘lighted wording’ on the outside of the building is broken. Half of the letters to their ‘Sheraton’ sign don’t light up. This just makes them appear old and worn down. It’s not professional and it’s not at all what you’d expect from the higher-​quality Sheraton hotel chain. They absolutely need to fix the lighting on the outside of their building. Their parking lot is equally as poorly lit and a lot of ‘sketchy’ people seem to hang out there. This makes it an uncomfortable place to arrive at once it gets dark outside (which in the winter is at, like, 4:00 in the afternoon in Alaska). Not only do they need to fix their hotel sign lighting, they need to make their parking lot more well-​lit.
My other complaint is the location of this hotel. It’s located on the very outer edge of downtown and it’s not walking distance from most of the nightlife or tourist activities. It’s in a secluded and quiet area, but in terms of ‘activity’ there’s not a lot to do within walking distance. You need to drive practically anywhere– including to any decent eateries or coffee shops. This isn’t necessarily a bad thing to a lot of people, but to me– it’s not convenient, and it’s not located in the best spot if you really want to get actively involved in all that Anchorage has to offer without paying for a taxi ride or a parking spot downtown.
Aside from those two major complaints, though, this hotel is fantastic. They have a large, spacious, beautiful lobby (with fountains– which is almost unheard of in Alaska, but a really nice touch). Their customer service team is exquisite and they really do work to fix any issues right away. They’re friendly, professional, and prompt. The rooms themselves are beautiful. By far the classiest and most well-​kept rooms in all of Anchorage. The décor is tasteful and modern, yet comfortable. The bathrooms are spacious– they have an open feel to them and are always very clean. I have ZERO complaints in terms of the comfort of the rooms or the customer service.
My only complaints with this place are the outdoor aesthetics and the location. Other than that, though, honestly this Sheraton is the best hotel I’ve stayed at in Anchorage– including its biggest competitor; the Captain Cook. If it was only located in a more accessible part of town, I’d probably stay here way more frequently!

I am not sure why some people not liked this hotel. It has good location and rooms are great! Check my pictures. Common areas are well kept.
Restroom and bed comfort along w ac heating and TV worked flawlessly and my check in was a breeze. Friendly staff overall at risk that I still have 2 more days here but I don’t see anything breaking my concept of this hotel based on value this is great!
Very complete gym with cardiovascular and weight equipment great sets of dumbells and mats and stretch area. No hot tub dry sauna nor steam room but spa has plenty of beauty and massage services. Again for value I do think this is a 4 start hotel.
Plenty of parking and plenty of restaurants supermarket and close to downtown. The online fare nightly gives me a good value.
I yet have to check bar and food on site but so far thrilled with my choice of hotel.
If I am picky, the lobby area only needs more dramatic lighting since upon arrival it presents a bit grim and confusing. Check in is behind stairs and looks weird. Once I settled knowing different doors to lobby I think it’s perfectly fine. I’d stay here again no problem :)

I stayed at the Sheraton anchorage for about 10 days whilst escaping the lower 48 over the Thanksgiving holiday. It’s one of the better choices in Anchorage but their billing service and customer service were disappointing.
Housekeeping, maintenance, most of the front desk staff and security were exemplary. It seems that management has spent a great deal of time in training the staff. With only one exception (see below), the staff at the Sheraton were outstanding — I’d honestly compare them to much higher-​end accommodations; Ritz Carlton and Four Seasons come to mind.
Unfortunately, I wasn’t able to check in at 10am and had to wait until after 3pm. The hotel is extremely popular for tourists and business travelers alike so, it’s completely understandable that I wasn’t able to check in early. There is no airport shuttle.
The morning front desk clerk was incredible (11/​21/​2015 ~10am). I told her what kind of room I wanted beyond the standard reservation and she was able to accommodate me: highest floor possible, away from the elevators, without direct sunlight. She was exactly the kind of person that I wanted to see after a 15-​hour, overnight flight: courteous, professional, and accommodating. She was a sharp contrast to the clerk that actually checked me in hours later.
When I returned to check in later that evening, the front desk clerk was just rude. He was a man in his late teens /​early 20’s with a horrible attitude. My husband and I (two guys) had to repeatedly tell him that two beds were unnecessary and that we’d just like to check into the room that we coordinated. After becoming visibly upset, my husband announced in a very stern tone, loud enough for the entire lobby to hear, «we’re two guys, we’re married, any more questions?» The clerk got the hint and promptly, although unapologetically, gave us our room keys. Hotel manager: fire him, he’s costing you money.
The room itself was much better than I’ve experienced in Anchorage in the past. The bathroom is on the small side but definitely adequate. The satellite television was hit or miss. This is more of an issue with latitude than the hotel itself. Our room was spotlessly maintained daily and on-​demand. Towels and linen were replaced daily and the room was vacuumed, dusted and cleaned throughout. Our housekeeping staff was exemplary.
I was very happy that the hotel was 100% non-​smoking. It isn’t the «we don’t allow smoking but people smoke anyway» kind of hotel. There isn’t the slightest smell of smoke in the building. I was greatly appreciated.
We were disappointed in the wifi. In order to VPN back to Dallas, it took a lot more work and configuring than it should have. Plus, $ 9.95 a day for the «privilege» of the hotel not throttling my speeds was ridiculous. I finally resorted to paying data overage charges on my AT&T cellular plan instead of dealing with the «free high-​speed internet» that the hotel offered. It’s either free or it isn’t: pick one and advertise it.
I left the hotel in the middle of the night to catch a 5am flight back to Dallas. My husband stayed behind to check out and return our rental car. I was disappointed to find out that our room was billed for several meals that we did not purchase. Others were likely using our room number but it seems pretty ridiculous and just a sign of poor systems at the hotel.
Overall, the hotel was a good experience in Anchorage. Unfortunately, they were very sloppy in some key details (check in, billing) that could have been much better. The hotel has improved but it still has some refinement to complete before earns the 4+ rating that it deserves.
Setting and Meeting Expectations (⁴⁄₅) — Almost what I expected
People and Professionalism (²⁄₅) — would be zero if not for my initial encounter
Convenience (²⁄₅) — no airport shuttle, billing mistakes that I have to fix
Value (⁴⁄₅) — for Anchorage, it’s better than other hotels at this pricepoint
Overall — Initial ²⁄₅ — may update to 3 or 4 depending on how much work it takes to fix billing issues

The customer service at this hotel is simply embarrassing. The associates at the front desk are rude. Never before have I ever had such a poor experience as I have at this hotel. I will never again stay at any Sheraton hotel and I strongly encourage anyone coming to Anchorage avoid this establishment at all costs, unless subpar service is what you are looking for. Truly saddened by the lack of professionalism. What a disappointment.

I’ve called multiple times. No one returns calls not even cooperate. I’m convinced these response postings are all for show to attempt to look as if the hotel is correcting the horrible customer service. While 5,000 points to spend else where sounds wonderful what about the other three people that were in the wrong wrong with me? Since no one returns calls how exactly do we advice? I’m disappointed with the entire ordeal. I highly doubt the correction will even be delivered.

The property itself is rather dated. I felt like the room and décor screamed 1980. But what the place lacked in modernity, it made up for in service. The lady at the front desk, Shanice, upgraded me to a suite and checked on me the next day to make sure it was to my standards. When I told the front desk my room was cold, they sent an engineer who appeared in less than five minutes to fix the issue.
I’m a frequent traveler. I don’t stay at the places I go for very long, so it’s little customer service things that make the trip for me. I’d come back here again for sure.
Hopefully next time, though, they’ll have premium channels :-)

Save your cash…
Dirty!
Limited amenities. Not SPG standards at all.
The only staff who truly cared was the manager.
Fire the staff and start over; you have potential!

— Great beds
— Great environmental controls
— Very good club lounge
— Excellent breakfast
— Friendly staff
— Very flexible when it came to arrival and departure times
— The gym is too small (2 treadmills)
— The elevator takes forever

Was surprised to see in reviews that this property had been renovated, because my first thought upon arrival was «this place sure needs an update». Everything works and the staff is super-​friendly, but the facility and rooms are basic and already dated. I didn’t use the spa or enjoy brunch, though, so perhaps those would be great offsetting amenities.
There isn’t much competition at the Sheraton-​level in Anchorage, so it isn’t too surprising that the property isn’t at the top of its game. But it is a perfectly serviceable place to spend the night, just not what you might expect from its flag.

First the pros: the room is large and clean, bed is comfortable, there is basic wifi for free.
Now the bad: the wall is thin, could hear everything next door including conversations, coughing and TV. Put the door tag out the night before and no breakfast arrived as requested in the morning. The worst buffet breakfast for $ 18. Slow service, nothing was refilled promptly. I asked the yogurt (store bought) to be restocked, nothing happened. They ran out of fresh bananas and nobody refilled it either. I finished my food before the juice and coffee arrived. The muffins was dry and crusty, the coffee was tasteless besides bitterness. The scrambled eggs were watery and burned at the bottom.
I called the front desk of the buffet price, they didn’t know and transferred me to the restaurant, nobody answered. I was given my bill without a pen to sign. There were at least 6 servers running around and when I arrived there were maybe 5 tables occupied, but they just couldn’t handle apparently. I’ve seen Holidays Inn did better with their free breakfast than this.
I’d say do not eat here for any reason.

This is a review of the Mothers Day Brunch, and it’s a hum-​dinger! Love, Love, Love! I’ve been searching for a quality Brunch in this town for a long time, and this is indeed «as good as it gets»!
Crab, shrimp, oysters, prime rib, ham, sushi, omelets, champagne, etc… The End.
Excellent service with great views of the city. I wish they had a brunch here EVERY Sunday. Take note all Anchorage restaurant brunch-​serving wannabes. This is how it’s done!

So I’m back in Anchorage for my quarterly visit for my job. This check in experience just meh.
I know I raved about the hotel on my last stay and that experience caused me to stay at SPG properties a few times in the lower forty-​eight and was the deciding factor for my returning here for this visit. But this time, just judging by the parking lot, it doesn’t seem full. Unfortunately no upgrade for me this time. But the lady that checked me in was nice and didn’t have me go out to my car to put the parking sticker in the car since it was so late. So that’s something huh?
No picture of the room this time folks.

So many times I have tried to give this place a shot. Ice machine on 5 floors broken. Treadmills broken. 2 of 4 elevators functional. A nightmare lobby full of vagrants. A restaurant with delusional prices and horrible food.
Bathrooms with mold and mold on the moulding in the room.
Bathrooms so small you really have to shut yourself in to operate and there is no ventilation.
The staff does not really care. Mention any issue and it is treated as par for the course. This review is not based on just this last and final stay. I have been here over 5 times with hope that it will scrape the bottom of my Sheraton expectations. Nope.

While a few blocks further away from Anchorage’s city center than I had anticipated, this Sheraton was an unbeatable value. The lobby has clearly been recently renovated and had ample cozy seating, free wifi, and a fireplace that made me want to treat it more like my living room than a hotel lobby.
My room had everything I could want: comfortable bedding, mini-​fridge, a desk with easy-​to-​access plugs, tea/​coffee maker, robe, free bottled water, full length mirror… you know, the comfort essentials. And while it wasn’t overly luxurious, it ticked all of the boxes and more for my business trip. (Although I did notice that there’s a highly reviewed spa on the top floor that is definitely on my «and more» list for next time!)
Top tip: if you’re able to get a room facing the mountains, make sure you do it. The views, specifically around sunrise and sunset, are beyond-​belief beautiful.
To be honest, I’ll need to get really picky if I’m going to find things not to like here… so maybe add slow elevators to the cons list in addition to mildly inaccessible location? In other words. Book it. It’s a good one.

What a lovely hotel! There are a few tricks to staying here and thanks to fellow Unilocaler and friend Angie M, I had an awesome time! One simple pro-​tip could make or break your experience here. Wanna know the secret? Ok, fine! Upon checking in, try to request a mountain room. The views from the hotel are lovely overall but the mountain rooms are spectacular. Especially in the winter when you can enjoy a full sunrise and sunset. I left the shades in my room open the entire stay and awoke in the morning to the sun blasting the mountains in the distance.
Looking out the windows at the elevator I could see that the other side of the hotel offered rooms with views of the street and a cemetery. Maybe not so awesome but depends on the person, I suppose.
Fortunate enough to get a suite at an affordable price, I had a ton of room all to myself. Easily 500+ sq ft. Free WIFI in the rooms, fresh towels, a deep soaker tub and a stately king size bed were all perfect for this trip. Things I love that are added bonuses when I travel are things like mouth wash, separate shampoo and conditioners, a full size hairdryer, a robe, a seating/​office area within the room, access to outlets for phones and laptops, and a full length mirror. This spot ticked all my boxes!
Service down in the lobby was quick and friendly and the hotel itself was situated not too far from the exact center of town. I walked just about 5 – 10 mins to get to the thick of everything and the new (ish)ly renovated Anchorage Museum was just steps from the hotel.
Though I didn’t try it, I hear the salon services at the hotel and the Jade Steak & Seafood restaurant are also both stellar. Next time I’m here I’ll have to book more pampering time for myself!

Amazing spacious first floor with relaxing lobby and fabulous bar/​living room/​lodge feel.
Loved the 90+ points wine: Erath 4 oz pour:$ 5
Great area for biz center, open and part of lobby.
Jade restaurant’s breakfast buffet: bit subpar, with burnt bacon and underwhelming taste.
But our suite suited us well. So comfortable. Bathroom was bit tight though. Great experience