Ice Spa

I had a the privilege of being a guest at the Ice Spa during a recent weekend getaway at the Sheraton. I knew early on that I wanted to treat myself to a couple of spa services so ended up contacting the Ice Spa shortly after I made my reservations for the hotel. I contacted the ice spa through the reservation link on their website and asked for an Ice Custom Facial and a Hot Stone Massage. I had hope to get them back to back but given it was Valentine’s Day weekend they had filled up quite quickly and as a result I ended up booking my Ice Custom Facial at 10:30 and then my Hot Stone Massage at 1:00. So basically I would have an hour break between services. Since I was staying in the hotel it wasn’t a big deal to me.
I was contacted quite quickly by their front desk staff regarding my reservations and was asked to provide my credit card as a deposit. Additionally we went over the time requirements for cancellations in the event I needed to. I was also advised to check in 20 – 25 minutes before my first service so I could change into my robe and be assigned a locker. Given I love spas I was definitely looking forward to experiencing this.
I arrived the morning of my «spa day» perhaps 25 minutes ahead of it being scheduled. I probably would have arrived earlier but it actually took me some time to figure out where the heck the Ice Spa was. I knew it was on the 16^th Floor and that one had to access it from the 15^th Floor. I spent a few moments wandering around and finally figured out that in order to access it look for the single elevator next to the Ice Spa wall sign. I stepped off the elevator and was quickly greeted. I was then asked if I had been a guest before or if this was my first time there. Given it was my first time I was shown how the lockers worked and given a robe and flip flops and then shown where to sit and wait until I was called for my facial. I should have paid more attention because I got lost again. In my defense there are a lot of twists and turns to the Ice Spa. I was waiting in the sitting room off of the ladies lounge and not in the bigger lounge like I should have been. Finally got the feeling that something was up and asked if I was where I was supposed to be.
I started my morning with a custom facial which lasted 80 minutes and also included a wonderful bank massage. I was so relaxed I actually ended up falling asleep during it for a few moments. Which has never happened to me. Each step was explained to me and we discussed any allergies or sensitivities. I had an allergic reaction the night before to a makeover I had done downtown and as a result I could simply be described as a tomato face that morning. The esthetician however was quick to walk me through ingredients in the products they were using and that there shouldn’t be any more irritation to my rosacea than I was already feeling before then. Which was correct because when I left my face was quite a bit less inflamed. I went back downstairs to my room for my hour break and then wandered back upstairs for my hot stone massage. At least I knew I wouldn’t be late for that as I knew where I was going this time.
The hot stone massage was another hour of bliss and I cannot wait for my next experience at the Ice Spa. Staff were some of the friendliest I have met and never did I feel uncomfortable. I was draped constantly so my privacy was respected. Additionally the spa itself is just beautiful with soothing music and interiors to add to the relaxed atmosphere. You are greeted after each of your services with cold lemon water. A nice touch.
Definitely a gem to the Anchorage spa scene. It was my best decision of my weekend away. Thanks Ice Spa!

This is a beautiful spa atop the Sheraton Hotel with great views. You can obtain a parking pass at the hotel front desk so that you can park for free if receiving a spa treatment. I’ve booked multiple treatments — massages, pedi’s and mani’s, facial, and hair cuts. The customer service has always been professional, from scheduling to check in to receiving treatments. The pedi’s and mani’s cost more than what you’d find in the shopping mall but it’s worth it. Unlike the cheaper places, you’re not rushed in and out like cattle and there is no powerful chemical smell in the air. In my opinion, it’s not a good sign when the nail technicians wear disposable face masks. In stark contrast, the ambiance at the Ice Spa is peaceful with soft, relaxing spa music in the background. I usually arrive early so I can hang out in the ‘relaxation lounge’ before my scheduled treatment. The relaxation lounge is comfy, with a stone fireplace in the center, magazines, light snacks (trail mix, fruit) and ice cold water infused water (lemon or cucumber). I always feel pampered and spoiled when I go to the Ice Spa. It’s a hidden gem in downtown Anchorage.

If I could give 0 stars, I would still opt to give a –10 to this spa.
The receptionist is wonderful, the service from the nail technician was great however unless you can predict the future — this is not the spa for you.
On Saturday 2÷7÷15 my girlfriend who was visiting from NY and I decided to go have a spa day. While driving to Starbucks in the morning I was rear ended thanks to the never ending ice on our roads, and completely wrapped up in insurance, police, and rental car chaos for the following 3 hours. I totally forgot about our pedicures, since I was understandably having a panic attack that my car I got three months ago was already destroyed. Some time during that period the receptionist from Ice called to let us know we missed our appointment and asked if we wanted to reschedule — at that point we had no idea when we would be able to get a rental car and honestly, I could hardly think straight and a pedicure was not my priority. We re-​scheduled to Monday (or so we thought) and were notified that there was a four hour cancellation policy. This was never explained during the initial booking, but being in the service industry we both totally understood and assumed they wanted to let us know for this upcoming service.
Later that day we noticed a charge on my friends card from the Spa — we just figured it was a hold for the services we rescheduled.
So Monday comes and we go into the Spa, check in with the receptionist and get our pedicure. The pedicure was great and the girl was very sweet — no complaints there. However upon checkout when we asked about the hold we were informed that it was not a hold — it was a 100% charge from the hotel for not making our initial appointment. We tried to explain to the receptionist what happened and that it was obviously one of those situations out of our hands — and that we still wanted to be patrons hence coming back to get our pedicured. She very kind and very apologetic — just as her manager was when we asked to speak to her as well. Finally, I asked to speak to the highest person I could — who ended up being the GM of the hotel, Colin McBeath.
As he walked in I stood up to introduce myself as well as my friend. Understandably I probably look like I am ten when I am not dressed professionally however who wears a suit to a pedicure? I am the VP of Business Development for a National non for profit agency. and I have never been so disgusted or felt more disrespected than I did with the way in which he looked at me. While explaining the situation to him and expressing we sympathized with the service providers however we did not agree to those charges — he looked me up and down with the most condescending, arrogant, and demeaning look I have ever seen in my life. Little does he know his hotel just sent us a proposal for our 200 thousand dollar conference in June. He snidely scolded us and informed us there was nothing he could do. At that time I was so shocked, humiliated and disgusted I just said okay and walked out. Regardless that we did not agree to, sign for or authorize any charges we just had to leave that place and figured we would deal with the credit card company later. Since my girlfriend had the charges on her card I paid the fees for our pedicure while the receptionist profusely apologized and you could see her general concern.
I work with hotels around the country on a regular basis and I have never seen such a pathetic horrible excuse for hospitality from a GM before. Colin should be ashamed that he would speak to or treat any paying customer in such a way.
So as I said unless you are psychic or masochistic and enjoy being belittled, humiliated, or treated as thought your business means nothing to this Spa I would stay away.
The only shining light from all this was seeing how their GM treated us — because I have no doubt this is how they would treat any of our 400+ attendees we bring to our Anchorage Conference.

Marginal at best! We went with my bridal party. In total we received 7 services, just 2 of them were ok! For these prices they should have been amazing! Our facials were nice, the mani and pedis were average. The view is great, but they need staff worth the money.

There have been few times in my life that I have experienced «high end» service that was, simply put, really bad. We ordered drinks on arrival, they showed up 45 minutes later. We had booked manicures, which I would think for a wedding party would include a soak, a hand massage, and a selection of high end polishes that included shellac and no-​chip options, as well as french tips. Nope! We asked if the bride could get a white tipped French polish, and we’re told no because they didn’t have time (we had appointments) and that the technician didn’t have the right tools. Her polish chipped before we even left. They included an 18% gratuity on the check, which was surprising after the elevator signage had told us to expect a 15% charge — after taking only 20 mins per person to do an entire manicure. I’m all for speedy and friendly service, for a good price, as long as the services received are what is advertised and what the prices reflect. The bride plans to have her nails re-​done tomorrow… sad. I hope that the hotel offers to do the right thing and at least refund her. I’ll just hope someone else reads this before wasting time and money on an experience that is not worth the high price tag.

My husband booked a couples massage at the Sheraton Ice Spa shortly after the Christmas holiday. I had been really looking forward to it, having never been to the Ice Spa before, but left extremely disappointed.
Almost all of the dressing room lockers, equipped with fancy keypad locking mechanisms, were out-​of-​order so I had to leave my valuables with the front desk. The robes that were provided were dirty, obviously having not been washed for some time.
After dressing, the receptionist directed my husband and I to take advantage of the refreshments that were available in the waiting room. These consisted of a few unappetizing plates of cheese that had begun to develop that oily, been-​out-​of-​the-​fridge-​too-​long rind. Given their picked-​over appearance, the platters had clearly been intended for a party that had concluded prior to our arrival.
Had the massages been good, I might have forgiven the Ice Spa of its other faults, but they were, we each agreed, underwhelming at best. I think my provider must have been sick. For the entire 90 minutes, she snorted and sniffed like she needed to blow her nose. It was very hard to relax as I lay there wondering if the next time she put her hand on my back, it might have something more than just massage lotion on it. My husband later confided that his provider had attempted to work out several tough «knots» in the center of his back before belatedly realizing that they were vertebrae.
As much as I hate to give a poor review, there were just no redeeming qualities to our experience at the Sheraton Ice Spa, and I would not recommend the establishment, especially considering the high cost of their services.

My boyfriend and I needed a little relaxation, so we booked on a whim. What a nice surprise! The receptionist was helpful and extremely knowledgeable. Our therapists where extremely nice and allowed us to be in the same room for all of our treatments, making the experience really enjoyable! We’ll definitely be back!

A beautiful spa and a great service. 20 minute after massage.
Steam shower
18% gratuity
No check in questionnaire.
Draw back — cold in room.

They spared no expense in the design of this spa: it’s incredible. Sweeping views of the Chugach and downtown, soft muted «cool» colors welcome you. The ladies lounge has crystal chandeliers and the waiting rooms have lemon-​infused water. However, the ambiance aside, the service really lacked, from beginning to end. The young woman at reception was not as professional as I’d encountered at other spas. I was surprised that she asked me what my shoe size was and then just pointed at the basket full of spa shower shoes and said that I «could look for my size.» (Sorry if that makes me sound like a snob, but I don’t usually expect things to be fetched for me, unless I’m paying a good amount of money to be pampered, which, in this case, I was.)
Skip to the actual massage, which was completely underwhelming. My therapist seemed very young and when I told her I would like more of a deep tissue/​swedish combination, she seemed uncomfortable with that. I basically got a swedish massage and my neck muscles were still stiff at the end.
Bottom line: the ambiance is 5-​star, but the service was 1-​star. And the cost-​to-​value ratio lowered my average to 2-​stars.

This place is awesome. The whole place was updated and wonderfully modern. They have steam showers in the locker room and a beautiful place to relax. We got a couples massage and the masseur Volker was amazing. If you can request him. The experience is well worth the cost.

Went here today with my wife for a 50 minute couple’s massage. It was a birthday present for me, but my wife wanted to join me as well. The spa is located on the 16^th floor of the Sheraton. The ambiance is great, very clean and modern looking. Everything revolves around the ice theme. We went to separate changing rooms. Inside the men’s room, I found a flat screen tv, a sofa, a steam/​rain shower, robes, towels, slippers, shaving cream, hair gel, along with other various items. I also couldn’t help but notice the amazing views of Anchorage. After changing, we were introduced to our massage therapists. They brought us to a couple’s massage room which was immaculate. For 50 minutes we were treated to the best massages either of us has received. Afterward, we were given strawberries and whipped cream. My wife selected a martini from their list and I was given a complimentary glass of white wine. Ended up staying for a long time after the massage enjoying the fireplace and great views of the city. The staff here is extremely friendly. Made us both feel very welcome. I will definitely go here again.