Denali Graphics & Frame

I also used a Groupon here to frame an old AK map. They were terrific with a great eye for pulling the details of the map out with the right border colors. A bit pricey, but that is true of all custom framing. Would definitely return for framing real art work.

Customer service leaves quite a bit to be desired. A setup where employees immediately know they have customers and attend to that fact would be fantastic! Making the front area look clean, bright and uncluttered (with people’s orders sitting on the floor? eep!) would really take you guys far. Frame selection is good, and a couple of the employees are helpful. Don’t bother with email correspondence, many of my questions were simply ignored after I was told they were to be forwarded to someone who could answer them.
I had a Groupon and came in shortly before it expired to browse the place again and prepare to order something. The gentleman helping me this time around was actually fairly nice, though his opinion and help picking things out would have been appreciated! We like your guys’ input — even if everyone’s taste is a little different, we enjoy your thoughts! I placed the order that day, had a fairly painless process including flexible payment options. However, upon pickup I noticed my order’s glass was switched from the newer anti-​glare to the older reflection control (has a hazy, smoky look) arbitrarily. When I politely asked why, the two employees assured me my glass must’ve been «upgraded» at no cost to me! How exciting! Well, I work in a frame shop and I know that this was not true, and in no way an upgrade — it was more likely they were trying to use up the old stock that wasn’t selling well. Just a little bummed about that because I had even specified the glass upon ordering, but didn’t make an issue of it. Overall, the place is okay but there are better options in town if customer service and atmosphere (not to mention price) means anything to you.

I had a Groupon for framing, and was quite happy with the results. The staff was friendly, knowledgeable, and helpful, though the entrance was a little hard to find and the front of the business was separated from the back by giant carpeted open-​ceiling walls. They did have all the different framing options available displayed on the wall, and were more than happy to help me figure out what colors and styles to pick. Very pleased with the way my art now looks, and they called me when my framed print was ready for pickup.