Walgreens

Melissa was rude. I asked her to open the restroom for me, and she said «The restrooms are locked. We lock them at 10.» No apology, not that I ever demand one. But it would be nice now that I have to go find a restaurant and use their facilities because I have one kidney; and not two, so it’s unhealthy to wait so long to use the bathroom. Her tone was bitingly impolite and dripping with insolence. Then later when my boyfriend pressed the help button for assistance with a wireless speaker she walked toward us, showing her annoyance. She unlocked the speaker and handed it to my boyfriend without a word. We thanked her and she skulked off.
The man who helped us checkout was kind and thoughtful and pointed out a survey we could complete and win «free money». So maybe if I complete the survey telling how bad Melissa was she’ll be stopped XD

Long wait for prescriptions and they don’t pick up the phone if you need to check the status.

K was about to call and see if they had my new prescription in stock, but then i remembered! Even if they did they wouldn’t fill it like usual… Mfrs

Why is it that as a whole we the customer need to suffer because they hold late hours and another brand does not. The pharmacy service here stinks one or two of the employees behind the counter are friendly enough but I go thru the drive thru and it takes 40 min (not an exaggeration) I walked in today and it took them 30 min. The only time the line moves is when they have support staff from the management up front. Really your telling me an associate that doesn’t work back there full time can handle my pharmacy issues faster and more efficiently. Because of my work hours and location I must deal with this, only because they refuse to make it better. Why does their staffing issues have to be my problem. If and when I complain all I get is ohh I’m sorry, that doesn’t fix the issue.
To make a long issue longer, if I wasn’t in the situation I was in and needed a 24 hour pharmacy I would never ever use their pharmacy

The clerks are so sweet and personable. They remember you every time and they always give a 5 star experience. The pharmacy needs the same attitude but it’s a pharmacy and they deal with nightmares and junkies all day so I don’t blame them a bit (I personally witnessed a strung out narcotic reciepent SCREAMING and cursing at them.)
I am so sad I moved because I don’t get to see those smiling faces and warm, sincere greetings at arrival and check out. The clerks all deserve a raise, seriously, I’ve never seen such awesome, genuine people at any retail store, ever.
Seriously, pay them more. And give them better hours. I hate seeing someone work a graveyard and then see them the next day in the afternoon. Not cool. take care of your employees that take excellent care of their customers.

Still horrible. takes forever! They let people park their car in line while they wait for their prescriptions rather then telling them to come back. The only reason I come here is because they are 24 hours! Something needs to change!

If I could give this pharmacy a «0» rating it would be too generous. I have been coming to this Walgreen’s Pharmacy for years. They are super slow and their is ALWAYS a long line when picking up your prescriptions in the drive thru, as well as inside. I’ve waited 20 minutes in the drive thru for someone to come to the window and another 20 minutes for the assistant to return, just to let me know that they don’t have my prescriptions ready. It is very frustrating to see that they are over-​staffed, but still have a long waiting period. The only reason I come to this pharmacy is because it’s the closest to my home. I don’t look forward to picking up my prescriptions from this pharmacy, because I know how long the wait will be.
If we start to complain to corporate, maybe someone will hear us. Below is the website to the corporate office. I just made a complaint. I’m so tired of having to deal with their lousy customer service. It’s a nightmare to have to come here to refill my prescriptions and dread it every time. Good luck!

The worst service I’ve ever had at a Walgreens. Why is it called 24 hour service? I’ve been back for the third time to pick up prescriptions after being told they’d be in at 10:00pm. They told me two different times they just received the prescriptions. My prescriptions show the time it was sent. They must not know this. In line again. Let’s see if I get them this time. Update. It is still not ready. An hour later and I’m told they are working on it now, again. I’m so tired. I told them I’m not moving until I get the prescriptions. Unbelievable! I finally got them but believe it or not they say now my insurance doesn’t cover the anabiotic. My daughter is really sick and that’s the most important thing she needed. Why didn’t they tell me this earlier? I could’ve called the urgent care to substitute it so I have to come back again tomorrow. CVS here I come.

Attitude of staff needs help. Cashier OK. Remember why I do not go to this one store.

This is my local Walgreens and I HATE this store. The staff is so rude and I’m appalled that they even got the job to begin with. Almost every employee I have talked to had an attitude problem or just straight out sarcastic tones. There have been multiple occasions where I felt uncomfortable and I wanted to just drop my things and walk out of the store. I will not be returning to this location again.

Unilocal Challenge 2015 ³³²⁄₃₆₅ *Update*
This is my favorite Walgreen’s. I have been coming here for years and years and years!
²⁴⁄₇ access at this Ball and Knott corner store. Cashiers are always friendly and welcoming and get to know their regulars, like me.
They sell a little bit of everything here from cures to your common cold, nutritional supplements, protein shakes, first aid supplies, beauty necessities, things to keep your body fresh and clean, pet supplies, cleaning supplies, ect.
Prices can be a little higher than other places. Once in a while you can score some pretty good deals. It is so convenient here. You park, go inside, grab your stuff and pay. There is hardly ever lines here.
The pharmacy here, not so good. Luckily I never use it. But when I did use it, it was always busy. There was always a line. And worse of all zero deals on prescription meds. The prices here are much higher than places that have $ 4.00 generics. Zero deals here.

Worst pharmacy ever!!! Not just for pharmacies in Walgreens, but any place! With just 2 people ahead of me, and my prescription ready to be picked up, I wait at least 30 minutes every time, sometimes more than an hour! It’s terrible, and they haven’t done anything to fix it, cause I’ve complained to them about it many times, and it’s been like this for 6 months or longer. They don’t care. Take the extra 5 minutes and drive to CVS on Beach Blvd and Orange. It’s an extra 3 to 5 minutes away, but you’ll save an hour of your time.
Update:
Apparently, Walgreens doesn’t look at Unilocal and don’t seem to care about it’s customers. They are making their millions anyways, so what’s one location. Never going to Walgreens again, tired of waiting an hour in line. Going to CVS or Rite Aid.

I came here because it was the closest 24 hour pharmacy I could find near my area. I was very busy that day so I wasn’t able to go to the pharmacy until after 10:30pm. I waited at the pharmacy counter for about 15 – 20 min before the pharmacist was able to help me. She was helping someone at the drive thru window.
This pharmacy is extremely understaffed! One pharmacist for drive thru, walk ins, and phone. I’m sure the pharmacist was very stressed. After I gave her my prescription I waited another 25 minutes. She helped other drive thru customers and another walk in customer as well.
When my prescription was ready, she rung me up and told me that it would cost $ 10! I know that isn’t much money, but I was CERTAIN my insurance covered the whole cost of my medication. I informed her that I had gotten the exact same prescription a week and a half before at CVS and my insurance covered the whole thing. She told me that according to my insurance I needed to pay…
I ended up leaving with none of my medication and went to CVS the next day and got my medication fully covered…

What we like about this store is it has a huge greeting card section, lots of candy and novelty items and nice bundles of fresh flowers by the front doors. We have never used this location as a pharmacy but think it’s great as a last minute gift stop. Not somewhere we would shop for everyday items though.

The waiting time for the pharamcy is horrible never again will we go to that pharmacy again. We had to wait up to 40 minutes for prescribed medication. Everyone in line was complaining and they don’t even have enough workers. If it wasn’t for an emergency we would’ve walked away.

Pharmacy is HORRIBLE! I’ve been here before and thought twice about pulling into the drive thru for pharmacy but because it is late and I have a sick lil kid with me I had to use the drive thru. 2 cars ahead of me and I’ve been waiting 30 min. I would have gotten out of line but I’m blocked in with the cars behind me. There is always a ridiculous wait at this drive thru. This is after being on hold so long that I hung up when checking to see if my Rx was ready. Corporate, please look into this and make the necessary adjustments. I will not use this pharmacy again, there are plenty of other pharmacies that offer 24 hr and drive thru service. This makes for truly unacceptable customer service.

I have been coming to this location sometimes multiple times a day for the past 3 years. They usually have everything I’m looking for for a pharmacy/​drugstore. The prices are a little higher then a department store like Wal-​mart or Target, but I guess that’s the price you pay for convenience The staff are courteous friendly and helpful. The only reason I’m not giving 5 stars is mostly because the pharmacy. It usually takes quite awhile just to drop off or pick up a prescription… I would recommend having your doctor calling or faxing it in for you to save you time … And before going to pick it up call the pharmacy to confirm that they received it and have it ready for you before you arrive. The pharmacy at this location is 24 hrs so that is convenient at times if you are a night owl as I am. I try to go late at night to avoid the long wait of the pharmacy in the day.

Horrible pharmacy service, wait time is sooo bad you need chairs in the physical walk up line & I highly recommend turning off your engine while in the drive thru to save gas. Better yet find another pharmacy!
I started coming here for the convenience of distance. It has become worse over time, to the point where I will save time going somewhere else further. The techs seem more concerned in filling the requests of customers not even there than they are at helping with the ones who are there in front of them. Like me typing this while waiting already for 40 minutes in the «drive thru»! I’m gonna find another pharmacy, you should too.
Almost an hour to pick up a prescription sent in using the «App» yesterday!!!

PHARMACY — It sucks, It suck, it sucks! and by the way, did I happen to mention, IT SUCKS!!!
I have a simple prescription that I refill every month. I have been here numerous times for refills, & EVERYTIME there is an issue! mainly, it’s never ready at the time promised as I always call ahead. if there’s an issue in the doctors end for a new refill, they never let me know. sometimes I show up hours later & it’s still never ready.
this time, I waited in line to pick up my script 20 min just to talk to someone only to find out it was not filled. which I’m now waiting another 20 min & no word yet. supposedly 5 min.
I would not recommend getting your meds here. regular over the counter purchases, never had a problem. they’re friendly upfront & employees are helpful.
Corporate really needs to look at this store & clean up house here. It’s making the rest of the store really look bad.

If i could give a ZERO i would. This feiggi Drive Thru and the pharmacy as a whole SUCKS… 20 MIN wait to drop off a friggin prescription! Picking up? Forget it.
I actually called the store from my phone to let them know there was five cars backed up in the pharmacy line…
… Their answer? «oh i believe the manager is back there helping.»
REEEEALllyyyyy???
This Walgreens needs serious SUPERVISION.
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