Shutter Heaven

Richard did a fantastic job. They did everything on time, installation was a breeze, and the quality was phenomenal. I was a little confused by all the negative reviews on Unilocal.Luckily, he also did my neighbors house and came highly recommended. They installed a total of 42 Windows, including a few remote control shades and Roman shades. His wife, Krystal, even came out to help me with the shade colors and selections. From start to finish, everything went smoothly, and the actual installation only took a few hours.

Got an amazing quote on blinds for 10 windows. I only save a little bit ordering online but would waste my precious time installing blinds. Right now holding off on the blinds due to my multiple house projects, but wanted to give Richard a review on the great quote and product.

I had a great experience with shutter heaven! Richard said he’d get it done by thanksgiving and he did! He has the Best products at the Best Price. He said he would install it and do it in one day and he did! It’s nice to have someone keep all their promises! The point is Shutter heaven is the best ! I Highly recommend them to anyone!

I used Shutter heaven a few years ago and they did a good job, however recently I called them again to do shutters for a nursery and the owner Richard put me through sooooo many loops telling me the shutters were ready when they weren’t, would call me back and then never did. It took about 4 months of me calling all the time before He finally came and installed the shutters. He then said he would put in black out shades for me and he’d call me on Thursday. Well guess what, no call and when I called and left two voicemails he didn’t even bother calling me back. As a business owner myself I would never dream of treating clients this poorly, especially when they have referred me business to friends and family. Shame on you Richard! Needless to say I will never be using Shutter Heaven again.

Richard was professional, knowledgeable, and our shutters look amazing in our home. Highly recommended due to price point, quality, and finished look of product.

Richard did an amazing job with our shutters and blinds. He said a 6 week timeframe like he promised and the quality was very nicely done not to mention the price. My fiancé wanted to do them himself to save us money since we had a brand new house and even he is very happy with the final outcome. Thanks Richard!

Rich did incredible work for are church. Fast, professional, and friendly. I highly recommend Shutter Heaven!

Sadly — I agree with the reviews on service. It was atrocious! Although when installed the product is fine, I was also disappointed in the lack of thought that had gone into the inability for me to easily open my sliding windows. I have ever installed shutters before so relied on Richards ‘expertise’. Now, although my shutters do look good, the process of getting here was painful!

Richard the owners came and gave us what my wife and I thought was an ok bid. Seemed like a nice guy so we went ahead and gave him a chance. Bad choice !!! From when we gave a deposit to when he finally gave us a call was 7 weeks !! We knew it takes time to manufacture shutter. But never was there a call as far as statues update and when we attempted to call no response. Finally they call to schedule us in, the installer shows up with 3 of the 32 items we are getting installed. Call Richard a few times no answer left a message. Finally two weeks later they call to schedule appt to install the rest if the shutter.finally.
At the end of the job he informs me that the manufactur on one of the shutter doors had the measurements incorrect and that he would take it to them on Monday (it was Friday) to fix the problem and would come back that week. He asked for the remaining balance we gave home 95% percent of it. Two week go by, my wife finally calls and you guessed it no answer 2weeks go by of us calling with no answer. (This review is getting long). 6 weeks later no door, I FIRED Richard, lost money on this. The best part is that now he is calling be back constantly border line harassment to see if sign of on the job so that he can write the door of with the manufacture.
Avoid shutter heaven Look else were !! Maybe he reads this reviews and works on his customer service before he try to grows

Excellent design help and suggestion of blinds and shutters for my new home in irvine. Helped us designing my home’s blinds and shutter. Since my first home, many of his suggestion came very handy. Richard is nice he suggested bed bath beyond for curtain rods which we found very helpful (saved time going around to identify which store to buy our curtain rods). We r happy with install and surely recommend t

After reading my post, Krystal reached out to me to resolve the issues I mentioned in my original review. She was very kind, sweet, and genuine. She understands the meaning of customer service. We agreed that what happened in the past can’t be undone but she reached out to do whatever she can to make things right.
She was very sympathetic and understanding without being confrontational at all. She ultimately agreed to send me a check to reimburse me for the extra, out of pocket expenses I accrued as a result of my initial experience with Richard & Shutter Heaven. She was also willing to send a contractor out to redo/​repair any of the initial damage that wasn’t done properly. Krystal understood the damage was done and there was nothing she could do about that but she was very adamant about reimbursing me and trying to do whatever it takes to make things right. Thank you Krystal!
Like we discussed, I really do wish things turned out differently however the fact that you reached out really means a lot. I really do appreciate the reimbursement. I only wish you were involved from the start of the project. I’m sure things would have turned out much different.

I just had Richard install shutters throughout my whole home. They look absolutely amazing and beautiful! My husband and I are so happy with the quality and the work that Richard completed. Richard is so delightful to work with and works so hard to please his customers. Richard’s wife Crystal is very kind and professional. They are an awesome business and I would highly recommend them to all of my friends and family… I already have!

Richard installed shutters on the second floor of my home. They looks great! One frame was missing a nail but I called Richard and he came back a few days later and secured it and filled it in. Everything is great and he beat my original home contractor shutter price by 40%.