Rssa Appliance & Home Improvement Center

RSSA was a great place to work with! After searching at several appliance stores throughout Orange County, we were referred to RSSA in Anaheim.
Here we found a great selection of «high-​end» kitchen appliances and reasonable pricing.
Consequently, we purchased a refrigerator, dishwasher, double oven, stove top, microwave drawer and wine refrigerator (all from Thermador).
They also delivered them FREE of charge and have been outstanding to work with.
If you are looking for great appliances and great prices, visit RSSA in Anaheim.
By the way, we were so please that we went back and purchased our Franke stainless steel sinks, garbage disposals and faucets too.
Frank & Jami Passarella
Yorba Linda, CA

Was searching for the perfect faucet and Ranna was such a huge help. She really let me take my time to decide and gave me a great deal on the perfect faucet. Thanks Ranna

I stand by my previous review. I ordered thousands of dollars worth of Phylrich plumbing fixtures from RSSA, with Ranna, doing the ordering for me. She was great, while being so cute and short. All parts arrived, Ranna, who is great, sorted it all out and, all parts were perfect and in order. Ranna can beat the prices of the competition anytime, even when the competion is on
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Such a terrible experience here at RSSA.
My fiancé decided to surprise me after work yesterday with a dishwasher. Four star rating and it was sold here for $ 40 less than everywhere else. Score.
I wish we would have just paid the extra money. We would have had a dishwasher by now. Yesterday, the owner was quick to make a sale and said we’d be on our way with it «TODAY». There was another man that was very pleasant and talked us through the install.
30 minutes later, close to closing time, the owner comes back and tells us they do not have any more of the one we want. It’s at their warehouse and the guy has gone home for the day. Too bad. You’ll have to come back tomorrow. «Had you come 30 minutes before this wouldn’t have been a problem». At this point he’s basically placing the blame on us.
Here we are today and supposedly the appliance is here but is «buried» under a bunch of things. The owners helper can’t find it and the owner is too busy trying to make a sale. Too bad he says. «Had you come 30 minutes earlier, this wouldn’t have been a problem.» Today we almost went home without a dishwasher. My fiancé went Into the warehouse and quickly found the appliance.
Needless to say, we will be taking future business elsewhere. This guy is all for making a sale and taking your money, but can’t follow through when it comes to actually getting your product. When he’s in a bind he puts the blame on the customer.
Based on (mostly) the service I received here, I’ll likely be filing a formal complaint. No matter how small the sale, there is never an excuse for the way we were treated here.

I bought a Blanco sink from RSSA. It was «bowed», a manufacturing defect (confirmed by Blanco after receiving it). After weeks of trying to return it and after Blanco paid RSSA full refund, RSSA only refunded me less than %50 of what I paid, plus I had to pay for return shipping.
RSSA’s customer service is very poor.

Awesome experience purchasing from RSSA. Sale was straightforward, they rushed to make sure I could pick up my stove that day.

If I could give a zero, I would. I was referred to this place by our contractor. There were so many negative experiences, these are just a few:
* We ordered KitchenCraft cabinets with Ambrosia in August of 2014. She was extremely knowledgeable and helped us. She told us we would get a two week notice call prior to the cabinets arriving so we could prepare with our contractor.
* The delivery company called stating they were ready for delivery — no two week notice. We were not prepared to accept the many boxes and move our things out of our kitchen as quickly as we had to and our contractor had to shuffle things around to get ready to start — but he had to wait another two weeks because we didn’t have the notice. I spoke with Ali at RSSA, concerned about not having time to check the cabinets, and he was very rude about this, but said that two weeks was fine.
* We had several issues with damaged cabinets. We attempted to reorder the damaged cabinets. My contractor stated that he reordered them through RSSA. After weeks of their not arriving, I contacted the RSSA and the girl who answered said she didn’t show an order and transferred me to the owner, Ray (Ali’s father). He said he had no knowledge because it wasn’t his account and that I need to contact Ambrosia, who was on medical leave. He said he did not know how to use the computers to access the files. Ambrosia gave me the details of the reorder and stated that they should arrive in a couple of weeks. I was baffled because they should have arrived by that point. I demanded to see the paperwork from the reorder because I wanted to see when they were actually reordered because it should have only taken 2 – 3 weeks. I made five requests. Finally Ambrosia emailed it to me, but removed the date of the reorder. I had even spoken with the KitchenCraft representative who covered for RSSA and confirmed the false date was given. Ultimately I found out that they all lied when I called a corporate office, left a message and a sales representative called me back and looked up the account and gave the date of the reorder. They never submitted the reorder when they said the did, which ultimately, severely delayed our remodel.
* When the reorders arrived, some of them were damaged and we had to reorder again. Now, the damage is not RSSA’s issue, but the reorder of them and how they handled it was. We decided to pick up these new reorders from RSSA directly instead of having them delivered to save some time so we can speed up the process. While we were at RSSA, Ray was working on the computers. He had never seen us. He lied about his ability to operate the computers. Perhaps he did not have access to her accounts, but he is the owner, I am confident he could have helped to fix our original problem. After speaking with Ambrosia at length, she admitted that Ali never submitted our reorder and this is what led to the severe delay in our reorder.
* This is in addition to numerous emails and phone calls that went unanswered concerning all of this, leaving our kitchen in disarray. The mistake in the reorders cost us an additional eight weeks. It actually cost us more because our contractor took other jobs while we were waiting, so we had to wait for him to come back, or spread his workers more thinly.
* Because we literally had no kitchen (everything had been ripped out), and we had been waiting for cabinets that were never reordered, and Ali and Ray had been giving me the runaround, by the time I finally got Ambrosia to admit all of this, I was appalled that no one offered any form of a discount or compensation for the inconvenience or the unprofessionalism. She told me that they do not do this until the job is completely done, just in case more problems arise. I expressed that we had been eating out because we literally had no kitchen and it had become extremely costly for us. We were only supposed to be out of our kitchen for two months, but now we had been out of our kitchen for two months simply because of their mistake, but worse, their coverup. I also asked if they even offered compensation in these scenarios and she said yes.
* When the job was over (in February 2015!), I reminded Ambrosia about this. The delays ultimately pushed us through the holidays. She reminded me that they gave us free railings and side panels. The side panels were to cover other damage and these were given by KitchenCraft, not RSSA. The railings were to compensate for other mistakes, but they don’t make up for our costs for the food that we paid for because of the serious delays — we lost all holidays in our home, literally, because of the serious delays on all reorders. Ray contacted me personally and said that he would not be giving any form of financial compensation because that is not what they do, and basically accused me of just trying to get money from him… after all we went through? No, maybe just a gift card for dinner for those we lost.

I purchased a 20″ range from RSSA about 2 weeks ago. First off they told me it would be in within 3 days, a week later I called asking about the whereabouts of the range and they said they didn’t know and would call me back. They never called me back. I called a 2 days later and they said they had it. When I went to go pick it up it wasn’t the range I ordered. When I told them this they claimed that the one I had looked at was not available in the 20″ size. I guess they sold me an item that didn’t existed in the specifications I wanted, even though I took a picture of the floor model I wanted and showed them that it did exist. Also, the hose they sold me was the wrong size.
I ended with a range i did not want, and had no way of getting the one i had chosen. I will not be giving them my business again.

Initially, we were very happy with the service at RSSA. The products were nice, the staff was helpful when purchasing a new kitchen sink, faucets, etc. When the order came in one small part, an air gap, was missing. I emailed, called and talked to Ranna. She was going to «check on it» and get right back to me. I’ve never heard a word back despite many attempts to resolve the issue. I just ordered the air gap for another $ 60 directly from the manufacturer just to get it done. Sorry to say I won’t go back.

I had a great experience with Michelle at the Costa Mesa store. I was looking for a button to put on a faucet. I had looked all over the Internet without success. I called Michelle of RSSA; she had me email a photo and figured out the brand even though there are no markings on the faucet. She then contacted the manufacturer for me and ordered a new button at no charge! Talk about fantastic service! Thanks Michelle!

My husband and I spent thousands of dollars at RSSA during our remodel. There were times I loved this company and times I absolutely hated it. While their employees are very knowledgable and I like supporting a family owned business, they are always so busy that I never felt our business was appreciated. I would have to call back often because they are not good at returning phone calls or email. I am also extremely disappointed that 2 weeks after our brand new Danby wine fridge was installed and quit working they would not replace it. Unacceptable. I still have this wine fridge not working because they had me go through Danby customer service and they cannot take the unit out to fix. We also had our viking range arrive with a chip on the corner, no one seemed to care.

okay after a few months giving RSSA a decent try I have to change my five star rating to one. All of the negative posts came true. The only highlight was the purchase of an American cooktop for $ 3k. We dealt with the owners daughter in the begging and she spent some time with us and we purchased a couple of thousand dollars of stuff. She seemed to give good advice but manly sold us what she had on hand. When we came back to return some items because they were not what was in the box, she wanted to charge us a restocking fee! No way, we said as it was your fault. We demanded to speak to dad, which overturned her call. Now, she is saying, we cannot return anything if it has been opened. Going to HD as you can return anything. She openly said, somewhat rudely, you have to deal with my dad from now on, I spent a lot of time with you, and it wasnt worth it. I have been into the store after that, I say hi to her in a friendly manner, and if looks could kill, I would be dead.
I ordered a $ 2000+ Lg refrig. and was told it would be delivered in a week. After one week, called back, they said a few days, Kept calling back for one month, then told LG had discontinued the line. So my creditcard was charged for one month, and no product. I had to dispute the charge with the card company as Ray did not credit my acct. I usually donot care to spend this much time on a negative review, but because I have such a bad experience, I want to share it for what its worth. ‘just BEWARE.

My high end kitchen aid appliance arrived in one piece. Looks fantastic !! $ 2000 off the rest of the retailers. I didn’t give 5 stars because it sat in their warehouse for 6 days and didn’t let me know it was in until I called them to check status. Other than that. Great experience and great pricing !!!

We were referrred to RSSA by our interior decorator, who does quite a bit of business with them. With a strong referral from an industry professional, we had high hopes for a positive experience.
On the positive side, we had a great experience selecting the bathroom fixtures, toilets, sinks, and tubs for 4 bathrooms. Ranna was knowledgeable, helpful, and full of good ideas. After some quick online research, we concluded that the prices we paid were very fair and, on the whole, a little better than we would have found elsewhere.
Unfortunately, our positive experience ended the moment we left our deposit. In no particular order:
* Our contractor had to request specs for sinks MULTIPLE times, delaying construction of cabinetry and fabrication of granite. It took nearly 2 weeks of voice messages and conversations to get what he needed.
* they shipped the wrong bathtub, then argued that the tub was what was on the order sheet. «Fortunately» for us, the tub arrived damaged and we were able to get the correct model a few days later with minimal delay on the project.
* I received numerous harassing phone calls from the delivery service telling me the product couldn’t be delivered without a check. This was odd since we’d already paid for the order, including shipping, in full.
* We’ve had to arrange multiple deliveries and also had to return to the store several times to pick up merchandise that was omitted from the delivery. We finally had to do a full and complete inventory to make sure we had all the items we’d ordered and will have to make yet another visit today.
* The specs sent for our powder room (sink/​toilet) were wrong. Because we got the wrong specs, we will probably have to order new granite (or at least have it refabricated) for the countertops. This will likely cause a significnt delay and cost hundreds or thousands of dollars to correct.
* We experienced very poor response in trying to resolve these issues. We had a difficult time tracking down people who were familiar with our order, phone messages were returned several days later (if at all). They even had difficulty finding the paperwork to figure out what was going on.
Sadly, our overall experience with RSSA has been very poor. Most of these issues could have been avoided if the owners would simply install a computer-​based system to track inventory and orders. The shipping issues, incorrect merchandise, and filing issues are easily corrected with inexpensive, readily available technology.

Ive been a customer for over thirty years. As a real estate broker and landlord Ive saved my clients money and found everything I would ever need, including parts that are out of production. Sure customer service is not the same as the big box stores, you pay for that extra. Yesterday my wife and I went in and purchased a MBR bath remodel «kit» Faucets and medicine cabinets etc. Full shower system and spent a lot. But we saved easily 65% off what the boutique shops charge and Ray, the owner spent at least two hours to make my wife happy. All the negative comments are to be from people who want Nordstrom service but don’t want to pay extra for it.
If a product leaves the premises and works, its not the stores role to fix it and its so obvious, warranties have always been call the mfr. The year old valve that goes bad because you don’t have a water softener?

We picked up our Thermidor range and dishwasher from this place, recommended by a coworker. Even though the prices were similar to pacific sales, this small family owned business gave us a special, personal treatment, we also wanted to help out the smaller businesses in the area. Will definite come back for our other appliances.

RSSA continues to impress us and all the people we refer to them!
If you need to improve your home– call them first!
Thank you, RSSA!!!

We were referred to RSSA by our contractor. After ordering our appliances, weeks went by with no communication about when the items would be ready and they failed to inform us about a back-​ordered item that we waited nearly 2 months for before having to order something else. Every time I called regarding this issue, they were EXTREMELY rude and constantly changed the estimated delivery date.
Also, when I was having issues obtaining our rebates, Ray (the owner) was such a jerk. He acted like I was putting him out by asking for his assistance. He raised his voice at me several times, which is completely unprofessional and unacceptable. You’d think that after spending $ 6000 there that I’d be treated with A LOT more respect than that.
Bottom line is… their customer service SUCKS and I greatly regret doing business with them.
I just wish I would’ve read some reviews before going to RSSA, especially since the lack of customer service and their rudeness seems to be a common complaint.

This review is long overdue, but one of my clients walked in recently and shared her disappointment with this place and that just reminded me to write this. BUYER BEWARE!!! You pretty much should know or have to know what you are looking for or you will spend countless, precious hours sifting through catalogues. Although they can get you just about any item for your home and will even negotiate prices, don’t expect a great showroom of displays. Do your research before coming here. And if you do make a purchase, make sure you open the box immediately because they have tendencies to give you something else than what you thought you bought. And do not ever have them hold any product that comes in for you, it will either end up sold to another customer or it will get lost somehow in their disorganized showroom.
Customer service flip flops. One day you can receive friendly service and attention while another day you can roam their store without any greeting (I understand they can be busy, but a simple ‘hi’ lets customers know they are aware of possible service). I made over $ 14,000 in purchases within a one month period several years ago and went in one more time to make another purchase only to be rudely brushed aside when another «client who spends a lot of money» (verbatim from the owner) walked in. I do not blame business owners to fawn over profit worthy customers, but please do not belittle or make other customers aware of your intentions. Very unprofessional. There are plenty of other competitive retailers like this if you want to expand your options and who I buy from, work with and refer clients, family and friends to (the always popular Pacific Sales, CTS appliance center, Central Kitchen and Bath, Friedmans appliance center, Expressions, PIRCH, Fergusons, Saddleback Appliances just to name a few).

During my kitchen remodel, I was frustrated with the choices in the Orange County area. Lowe’s and Home Depot are fine for most things, but I needed a sink and accessories to fit my counter area which was not available in these stores. I happened upon a newspaper ad for RSSA and took a chance. This is a family owned business in the heart of Anaheim. As a new customer came in, he or she was greeted and an employee called to the front to assist. Sylvia, owner with her husband, was extremely helpful. She spent over an hour with me, discussing options and calling for materials to be brought for my perusal. I ended up with everything I needed, and felt that the cost was reasonable.
It was obvious that several of the folks who were there when I was were repeat customers. One gentleman told me if I couldn’t find it here it didn’t exist.
Everyone was both helpful and friendly.