Nana Nails

I am seriously very heart broken! I’ve been a LOYAL customer for over 14 years! A loyal customer who brought them a lot of business. I had the most embarrassing and worse experience of my life! I had two appointment Valentine’s weekend, one for my toes at 1130 with Nina and one for my hand at 1230 with Johnny! As Nina was doing my nails she asked someone to sweep all the callus she removed from my feet. The lady who was sweeping said «ohhhh, wayyyy to much!» Then started talking shit in her fucken language! This was so embarrassing! The place was full of girls and she said it so loud that all the girls stated looking at me! I was honestly so embarrassed. As Nina continued with my pedi it was almost 1230 and I was in a hurry so I asked her to ask Johnny if he can start on my nails since he was done with the person he was with (12:25). Nina turned around and told him, Johnny said okay but 10 min later had someone else in his seat. As I got up from my chair, I realized that my new pair of vans were all soaked! I don’t know how they got wet, their water pumped must have broken! Instead of getting an I’m sorry Nina starts laughing and saying I don’t know how that happened! Like ruining my shoes was something to laugh about! I was so pissed! Specially because it was 1245 and got a new pair of soaked shoes, I was humiliated and Johnny still hadn’t started my nails! When I stared walking to Johnny he asked the girl sitting in his chair to get up and I sat down! He started taking care of other things and I’m still there unattended. I get up and tell him I’ll just be back another day! It was such a horrible experience, that I wanted to cry! I pay and I leave upset and with not even a I’m sorry! I try to leave the place quickly and when I got to my car I realized that I forgot my soaked shoes by Johnny’s station. I go and Johnny says you forgot your shoes and I said yeah my soaked wet shoes and he laughed! Like wtf sill no I’m sorry and they get the award for the worst fucken customer service ever! After 14 years I leave with such an embarrassing and emotional experience! I was so loyal to them. I am honesty very heart broken. I will never be going, EVER AGAIN! I would give them no stars if I had the choice!

Tracy is such a sweetheart. She knows I’m not much of a talker, so I watch a show on my phone while she does my nails. When she has given me pedicures, she always makes sure it is not painful in any way. And they are cleanly here too. I do miss Kaitlyn my former nail girl, but this place is awesome!

I’ve only been with holly or Kathi and I love Kathi! She is so gentle and my nails never get cut or sore when I get a new set with her. They do get very busy and you can wait around 30 minutes-​1 hour before getting attended to, I usually make appointments and I still end up having to wait 20 minutes after my appointment time, sucks but most nail shops are like that.

I love this place Johnny is great! And the pedicures are awesome! They are a bit pricey tho and they are really good at taking off ur set to apply a new one

Came to get a new set and for first time I got long nails oval was very happy with them ! Kathy did my nails and I liked her because she did exactly how I wanted them thin natural gel nails

I’ve been coming to this salon for the past year because I’ve appreciated their workmanship. However the quality of the nails I received last night was not good. I got a fill (powder, gel) manicure. The girl that helped me was in such a hurry that she was not allowing the gel setting lamp to finish each time. I got home thirty minutes later and the GEL polish on my thumbs is coming off because she didn’t allow the polish to dry properly.
I called them this morning and spoke with the owner, he was very sweet and understanding. He asked me to come see him so that he could fix my thumb nails. Thank you for the customer service.

A no-​frills place, but perfect for me– price is great!!! Excellent callus removal treatment!

This is my second time trying NaNas Nails. So far so good!!! Today is a holiday and it was super busy, but I was seated in less in ten mins (I was a walk in). That’s great time! The young lady who did my nails didn’t rush and they came out perfectly. I’ll be coming in for a third visit!

I Always come here when i need my nails done. They are always busy, but can always squeeze you in. They have all the colors, gels or regular polish.

I’ve been a regular at Nana for years but only because there isn’t anyone in Orange County, or anywhere that I know of, that is as good as Helen. Now she is gone and they lied to me and told me she was on vacation. As a loyal customer for years you would think they would be honest. I think it’s because they know they don’t have anyone as good as her. Luckily, I found Helen and I will never go back here again. No one is as good as her I can guarantee it.
Helen takes the time to do a good job and she doesn’t take forever. She is professional and appreciative of her customers. She is fast when you need her to be but will never do a sloppy job. I have tried going to other people when she is on «vacation» and no one has ever come close.
If any of her regulars are looking for her, send me a message and I’ll give you her info. Nana nails lost out when they lost Helen.

Great service everytime I go! Everyone is so friendly and they do such clean work! Also recommend Holly for eyebrow waxing!

Good service and so far my favorite is Nancy, takes her time and super friendly. I always come for a gel manicure and she does them well.

I’ve never had any problems here. Always quick service, they take their time and alwAys do a amazing time. I get compliments every time I get my nails done (:
Been coming for 3 months an will continue and tell people to come

If I could give a place zero stars, I would do it here! I rarely splurge and get a manicure, but since I’m going on a trip to NY in two weeks, I wanted gel nails to help mine grow without breakage or chipping. Well, a few days later, not only did my nail chip, it RIPPED off a huge chunk of my nail bed! I’ve been soaking my nails in acetone to remove this gel and it is impossible to get off and I do NOT want to PAY for them to remove this! I refuse to give them any more of my $$ — but what the hell did they put in this gel? Super glue? Never again! My nails are SO much weaker thanks to this f*ing gel! I’m beyond furious!

Be very cautious !!! I am currently soaking my big toe because the lady infected it so badly when she tried to take out my ingrown ! Plus I got the gel mani and pedi and the first week my nails started chipping ! I am more pissed on how much my toe hurts ! Im calling them right now to complain… and to add that when the lady was picking at my toe I’m used to it hurting a lil but this was PAINFUL the lady next to us that worked there kept looking at us and staring at what the lady was doing now that I think about it she probably knew she shouldn’t have handled an ingrown like that! I’m very unhappy! And in pain!

I used to love coming to this place when they actually did care. But now I guess since they have gotten more popular which means it gets more busy they do rush on your nails. The thing I dislike is that they do not discuss the prices when they’re doing your nails about what you want. For example I had acrylic nails on and I wanted a trim on them, when I got the total I was surprised of how expensive it came out to. I questioned her & she said bc of the LITTLE trim that it was & I told her she should have advised, didn’t even apologize. After all I like how my nails came out but it wasn’t the best experience.

Nina is the best for manicure and pedicure she is a perfectionist and does exactly what I want every time…

First time here and it was great. Amy was wonderful. Great atmosphere. It’s best to make an appointment if your coming after work. Tons of gel color selection which is great. I love my gel manicure!

I should’ve read the reviews before even considering going to this place.
I went in to get a mani and pedi. The guy that did my hands made four of my nails bleed. He didn’t even acknowledge or help make the bleeding stop. He was really aggressive cleaning the cuticles and filing it down. Wasn’t the chair suppose to vibrate? Mine didnt. Totally seemed like they want quantity rather than quality. They were totally rushing to get you out the door since they were closing soon.
They were having ppl going in and out the waxing room because ppl were getting their purses to go home while the girl was getting her eyebrows done. Not PROFESSIONAL AT ALL. I would’ve been pissed if that was me laying there.
I forgot to mention I did have them do the $ 5 callous removal. She basically put lotion on those vegetable plastic bags and slapped it on your foot for a good min then scrub. I could’ve done it myself if I knew that was how they did it.
Long story short, they knew they screwed up my hand but didn’t even apologize. I wouldn’t recommend coming to this place. Your better off at SHEAR ENVY near Albertsons. They’re small place but they really take their time to make sure they perfect your nails.

The lady who is doing my pedicure didn’t say she had an attitude but what she did showed it. She rushed on my feet and used the same tools without sanitation. She didn’t even put the blue stuff in my water (I don’t even know what that stuff is). There were people who was there before me and she was finished at or around the same time. It made me feel rushed and not valued. She is not very customer friendly. The fact that I felt rush says alot. Anyways, I will not be coming back.