Disneyland City Hall

Disney is known for stellar customer service, but I honestly think that this is the best it can get. Unfortunately, after a few hours in the park yesterday, my son (who is four and a half years old) started to get sick in the park. He threw up everywhere in the park — bushes, trash cans, on the ground… even on some people. It was literally a mother’s nightmare trip to Disneyland. He got to a point where he couldn’t stop throwing up. I held my very sick child in my arms just dreading the entire experience, knowing it would get worse… but for what could have been the worst time possible, the following generous, kind, and understanding acts of kindness from cast members made a bad experience to one that I will personally never forget.
1. My daughter (same age as my son) & I waited for an hour to see the Paint the Night parade while my husband walked around with my son. She and I found a spot amongst a gazillion other people. My son and hubby joined us once he was feeling better. He wasn’t feeling well so he fell asleep in my arms. A few minutes later, like a geyser, he was puking like old faithful all over the people sitting next to us (who were quite rude to be honest prior by spreading out or putting their feet on my kids… they deserved a little barf). I grabbed him and ran him to the bathroom close by. He finished and since the street was shut down for the parade, we were stuck, so we watched the rest of the show. At the end, he started throwing up again, so I ran him back to the bathroom which was now closed. A cast member wouldn’t let anyone in, but since my son was heaving I screamed, «He needs to throw up!» and he immediately let us in. He and other cast members checked on he and I for a while and even cleaned up the mess he made. I could even see them clearing it with haz mat tape as we tried to leave the park.
2. We joined the massive herd to leave the park but got caught in the sea of people waiting for fireworks. Kid is still puking his brains out so we have to stop every 5 feet to let him barf. Meanwhile, I get separated from my husband and daughter in the sea of people and of course, his phone had died. I knew we would rendezvous at the car so I carried my 45 lb son as far as I could until he needed to stop and throw up in the bushes. Just then another cast member came up to me and asked if I needed help — which I definitely did! She helped escort me threw the sea of people, moving everyone out of the way to get to First Aid. Amazing.
3. We get to first aid and my son is pale, shaking and cannot move. He is whining and whimpering in pain. The nurses rush to us and open the door for me and immediately help my son. But due to his age, they can’t give him any good anti nausea meds, so they give us something that was like sugar water they said. They took such good care of him and made ME feel safe and in good care as his mother. Kendra, one of the nurses, suggested the fastest and easiest route out of the park and told us to stop by guest relations to see about comping our tickets. What? When your kid gets sick at Disneyland and it ruins the experience, they actually CARE about that? Who knew?
4. The final, and BEST part of this whole adventure was when we finally got to guest relations. Thank God there wasn’t a line. We got up to Ryan in guest relations. He took one look at my face and my son and asked me if I wanted to take him to a quieter place. I did, so we went into a special Disney office — a place that I didn’t know existed. While there, he asked what happened and told him the whole experience. He starts to tell me that he can comp the tickets but he needs the original tickets in order to see what we had. I told him that my husband had the tickets and was with my daughter and his phone was dead. Just then, my son starts puking again, and Ryan takes one look at him and says, «let me see what I can do.» A few minutes later, he comes back with 4 tickets for us to come back to the park. He tells me this, «Disney is about magic and today didn’t sound very magical for you. Please take these tickets on us so that you and your family can come back and really enjoy a day with us.» I literally cried. Here, we had spent the day with a sick kid who wanted so desperately to be at the park and put on a happy face until he just couldn’t do it anymore. My daughter was so upset because we couldn’t stay the whole time and she missed the fireworks which was her favorite part. It killed me as their mother to give them this super special day and have it just not work out. And, the kindness that Disney showed us — my son, daughter, husband and I to be so understanding and kind… there just aren’t any words to express how much it meant to us.
Disney and Disneyland IS magic. This was like a generous Christmas gift. Fortunately, my son wasn’t contagious — just food poisoning. He is still not great, but doing better. Thank you Ryan, Kendra, and Disney.

I guess you can also call this guest services located on main street well before it by the Fire Station. Here you can ask questions about the park, get your pins, get sworn in to be an Honorary citizen of Disneyland, get maps and other things. Cast members are friendly and helpful. Always remember to get your Birthday pins from here.

I’m giving the city hall a one star review because of an employee named John who worked today 9÷16÷15 around 10:30 am. John was unable to help with my request for reasons I understood but I wanted to speak to a manager to see if accommodations could be made and he had the audacity to tell me I couldn’t talk to a manager. Since when does an employee get to tell a paying customer that they are not allowed to see a manager. If that is their policy they really need to change it because that absolutely ridiculous and frustrating. I have gone to Disney many times over the years and have come to expect much from their employees.

One stop shop for special requests or needs at Disneyland.
We always stop here to pick up the (free!) buttons when celebrating different things — birthdays, anniversary, gradation, etc. Sometimes they have a booth out front for the buttons, sometimes you have to go in.
You can also stop here to get a birthday phone call from Goofy.
Any other special requests or needs can all be taken care of here. I’ve been in several times, and is Disneyland standard, cast members are friendly, helpful, and eager to help out!

This review is specifically for their disability services.
They do not have induction loops despite what their disability guide & pdf claims.
The cc boxes run out of battery in 2 – 3 hours & don’t work most of the time. When they do work, they’re very out of sync with the ride.
They have old rides & wrongly placed ride audio nearly every time.
Ex: it wants to play Captain EO when standing by ex-​Innoventions. The tiki room cc is out of sync entirely — starts & finishes 5 – 7 minutes prematurely. Doesn’t work on railroad or jungle cruise despite having programming for it.
The only ride it works decently on is Mr. Toad’s Wild Ride.
The preview test for the railroad lists Winnie the Pooh as their newest ride, which opened in 12 YEARS AGO in 2003, so you can tell how long ago anyone even thought about updating the CC devices.
There are deaf guests needing these disability aids who weren’t born yet the last time the CC/​ALS devices were updated.
Guest Services at both City Hall & Chamber of Commerce in CA don’t have even their own claimed disability services for their guests with hearing aids to be able to enjoy ride text.
Even the cast members admit they’ve never seen the assistive hearing devices work properly.
Accommodations for guests with hearing aids is laughable at best and insulting at worst.

As an ultimate Disney lover, I’m saddened to rate City Hall so low. I visited the park yesterday with the mother and came here towards the end of the night for some clarity and suggestion as to a better route to the park since my visit this time would be in the most ridiculous boot ever due to an injury. Now, usually my mother and I visit the park with herself in a wheelchair and me pushing her, but considering my situation, that wasn’t going to happen. Yes, we winged our trip and stopped most often than not and took advantage of all that transportation that the park has to offer. Of course we could easily have rented those motor wheelchairs, but who on earth wants to pay $ 75 each visit (we are premium passholders)?! So at the end of the night, I visited city hall for a little suggestion and while joking about this, Victoria responded ever so rudely that she would not take any suggestions but may take a question. That initial response alone is not exactly how you’d expect a Disney Cast Member to respond. Anyway, so I went on in telling her my situation and she continued to refer us to a wheelchair. I simply suggested that they should use the kiosks and ride exits to make use of return times making it easier for people who cannot walk as much as they’d like to, and since you have to physically be there to scan your ticket, it would be nice to have a couple extra kiosks to allow less work for the disabled person. Anywho, Victoria began to talk over us while speaking and practically digging her fingers into the counter while ignoring us, showing her frustration with our speaking as if we were such a hassle. At that point I was over it, her rudeness has proven how downhill Disney’s cast members are going. I’m not speaking for all, because I’ve met a lot who have been amazing! But my experience yesterday has left me completely saddened and just in awe by her perfect failing attempt in leaving a positive lasting impression. She was the last cast member we spoke to when leaving the park… If I was just some tourist who was here for their once a year vacay, I def would NOT return. She ruined our entire day. Thank you very much Victoria. Sincerely, a disappointed guest.

We get the disability service pass for my son. A cast member by the name of Charity helped us. I felt like she must have had a horrible day because our whole short conversation seemed like she was looking for an argument, every question and comment I would just receive a snide attitude.

Michelle and Sharon hooked it up on my BDay button and our «Happily Ever After» button for our engagement… Sharon also told me I had a voice message from Goofy… Crazy nut sang me «Happy Birthday»!

Come here for your buttons! Staff is friendly, helpful, and informative.

Place is always fun to come and visit. The parade is the most fun. A little too busy on a Saturday. Recommends not to rush and to enjoy everything. Disney’s souvenir bit expensive.

We’d been planning our Disney trip for my husband’s 30^th bday for a few months. One month before the trip, my cousin asked if he could join us. It was his 36^th birthday and we had driven down to celebrate it with him. Our entire family attended his birthday party, because just days before he had been told he may only have a few days to live.
At this point it could be weeks or months, but it’s very unclear.
(RIP Erik Halonen 1977 – 2014)
So we of course wanted to spend our time at Disney with him. My little cousin Staci also joined us and being a seasonpass holder, she knew all things Disney. She first had us rent a wheelchair ($ 32 including a $ 20 deposit) from outside the park. Then, upon entering Disneyland, she told us to stop at City Hall. This is where you can get a pass for front of the line.
I’m told people abuse these, and it makes sense: the waiting in lines is significantly less. There are stories of wealthy OC Moms paying handicapped people in wheelchairs to join them at Disney. And you know what, that’s selfish of those people taking advantage, but probably really great for the person in the wheelchair, so I have mixed feelings. There was no way my now very-​ill cousin would have been able to wait in the sun while standing in line. He becomes exhausted after walking a few feet. It was exhausting to him just to be pushed around in the wheelchair. The hundred degree weather took a lot out of him and he was in considerable pain most of the day.
The lady who helped us at City Hall was very nice about giving us the pass. Perhaps she could see the pain in his gaunt face. And who’s going to lie about stage 4 cancer? (hopefully nobody!) I saw several people rolling their eyes as he stepped out of the wheelchair to get onto rides. Annoyed expressions that «this guy can walk, he’s cutting» because they couldn’t know that this might be his last trip to Disneyland and this was the only way he would be able to do it.
We made it on almost all of the low-​impact rides. There’s no way we could have done this without the front of the line pass. My cousin is really positive and had a great day. Positive attitudes real affect your degree of healing so I hope he can maintain it through the hard days. It was a wonderful trip to be able to share with him and keep in my memories. And it was wonderful that Disneyland makes their park so accessible to the people in need of wheelchair assistance.

Surprisingly, this was the last stop we made on our trip to Disneyland. I had lost my Honorary Citizen of Disneyland button, and had heard that you could get all the buttons here. Turns out, my friends were right! Not only could did I get a replacement button, I also picked up a princess button for my girlfriend’s birthday. Score!!!
The cast members that work the desk here are quite friendly (as are all the cast members around the park) — pretty good spot for basically the main info booth at Disneyland. Also, check out the fire engine parked next door… supposedly, Walt Disney would hang out in the room above the fire house and look out the window to see guests going up and down Main Street!