Kalu Salon & Day Spa

Highly disappointed by the treatment I have received over the past 2 weeks. In April when I was getting my hair cut, I asked my stylist to schedule an appointment on July 3^rd for an up-​do for a wedding that I am a bridesmaid in. She scheduled me for 10am on July 3^rd. I called last week to ask if they had any special instructions, and was told that the salon would not be open. I was told that they didn’t know of any other salons that would be open on Sunday. I asked to speak with the owner or manager and was told she was not there, but she would call me back. A week later, I still did not hear anything. I called yesterday and left my name and number and was told I would hear from the owner this morning. At 12pm, I called again, and was told she was not in. I cannot believe that no one had the decency to at least notify me that the salon was going to close, so I could make other arrangements! I was just going to show up on July 3^rd to a closed salon? Some notice would have been nice. This is no way to run a business.

Just visited for the first time today, what a great experience! Shannon did a beautiful job on my cut and color. All staff were very friendly and polite. As an added bonus they have evening hours! I will be back!

An amazing place to get a haircut, or go for the full spa treatment. I won’t go anyplace else.

Great service and beautiful salon! Very modern. I love their pedicures and facials! The massages are also top notch. I’d recommend Kalu to anyone looking for a great, clean salon.

Love Kalu! I come in mostly for pedicures. It’s a really nice atmosphere! Love you guys!

I love the talent at Kalu. In particular, I am enamoured with Junior. I’ve been a Kalu fan tried and true and recently Junior helped me down from a midlife crisis ledge. I aked him to work his magic and take me to silver city, via lavender way. I typically keep very light pale blonde hair and wanted to try something new. I left with a beautiful all over lavendar (see pic). As soon as I got home I was already getting impatient. I washed a few times and my hair toned out to silver– again a fabulous color. As I began to get ready the next day I started to realize what a stong change in wardrobe and makeup I would have to make. I am not brave enough to keep the color– I needed to get back to the me I knew. Junior again worked magic. My crown is back to a clean, soft blonde. He was so careful with my hair. God bless Junior– and let him never leave Buffalo (long distance relationships are such a bitch).

I love everything about this salon — the atmosphere, the wide range of services and product, but mostly the people. Domjnae and Jenn both do a beautiful job with hair cut and color. Amanda is a rock star with nails and ALWAYS helps me find just the perfect color. I’d never heard of lash extensions before, but now I don’t know what I’d do without Sam making my eyes beautiful. No more need for mascara! Kari at reception always makes me feel welcome and knows everything there is to know about Aveda products. I am thrilled to have found this gem. Oh, and they serve the best hot tea!
The only drawback — Monday’s were my favorite days to go and they will be closed on Mondays starting now through wedding season so they may have more staff on weekends. I will badly miss the Monday «team».

This salon is very chill and comfortable. Super friendly and knowledgeable staff. If you want to walk out feeling like you just stepped out of a salon in SoHo you need to meet Junior. He listens to exactly what you want and gives amazing advice/​suggestions. He is definitely a color expert. Junior pays a great amount of attention to detail and it reflects strongly in his work. He is such a great person! Awesome attitude and fabulous stylist. So basically you should stop reading this now and go see him! :) :)

I had a pre bridal makeup and hair trial. I explained and showed photos of what I would have liked, which was non teased natural look. The stylist gave me a teased up do. She tried to remedy the look by leaving it down, which also would not work as I have extremely curly hair which is affected by humidity. The make up artist was very friendly. I again showed a photo of the make up I would like; very natural. I ended up with a black eye lined smoky eye. Unfortunately, the stylists were unable to imitate any looks that I showed them. At the same time, my maid of honor called to make an appointment which she tried three times prior and was unable. When she finally was able to, they would not schedule her with the bridal party and argued with me that she was not my maid of honor. Because of these reasons, I was forced to go elsewhere. The positive was that they gave me my money back for services that I did not yet receive (the day of styles). For that I’m grateful.

I’ve gone to Kalu for a massage, manicure and hair cut without any complaints. They have great deals on Amazon local and groupon, as well as very nice employees. I would recommend them for sure.

I had quite possibly the worst haircut I have ever gotten in my life! My «haircut» is uneven with a big chunk taken out of the left front side. Completely uneven and no style to my hair! Have money left on a gift certificate that is going in the garbage since I wouldn’t trust them «fixing» the butcher job of a cut they gave me.
They might be good for manicures or a massage but DO NOT get a haircut at this place!!! If I could give it a zero, I would. So mad!

Great mani and pedi at the new location. Friendly service. Fantastic massage chair. Would be nice to have more colors of polish to choose from but overall an excellent place. They were even great to my 5 year old who came with me!

I keep getting emails from KaLu, asking me to «rate them on Google» and «rate them on Unilocal.» Ask and you shall receive…
I received a gift certificate for a 1-​hour massage. I stopped in to make an appointment about 3 weeks prior to my appointment date and was promptly served. I didn’t realize that the masseuse would be a male until I arrived at the salon on the morning of my appointment (I wasn’t given a choice when I made the initial appointment — so I didn’t even know I should have a choice.). I was a little nervous but it ended up being a super massage by Jason. He asked a few times during the massage if I was ok and how I was feeling, but otherwise left it quiet for me to relax (A+.)
I am so disappointed that you can hear every cackle, shriek and laugh of the stylists and clients through the wall of the massage room… Even over the tranquil music they have playing. I mean, it’s really, really loud in there. I willed myself to concentrate on the music and to relax.
Oh — I didn’t need to know that one of the stylists had a «huge wedgie» either… But she let the hostess know as we walked back to the Relaxation Room so I could fill out my paperwork. Look — I work in an office and of course have conversations with my co-​workers about personal things… But not where customers can hear.
Overall I was super happy with Jason and the massage but just not thrilled with all the noise. The pedicure stations look nice and I would like to try to go back in the future for a pedi and maybe a mani.

I have only been to this salon once but Overall pleased. My mother in law had purchased a gift certificate for me. It is an aveda salon which is true love to me. I had worked a few years back in an all aveda salon and from the moment i walked in the aroma melted me. its like an addiction.
the staff was all very friendly. I could tell I must have been booked for my cut between color services bc my stylist was not the one to wash or dry my hair… but having worked in a salon before it really didnt bother me at all.
I will be back next time a cut or color is needed.

There is only one place in all of WNY that I would recommend for massage therapy and that is Kalu Salon & Day Spa. I know everyone goes for different reasons, but for me, I sustained a severe shoulder injury while participating in a competition about two years ago. After having gone to a Chiropractor and Physical Therapist (neither of which worked), I tried massage therapy.
Jason at Kalu, is by far the best in being able to pinpoint where the trouble spots. I am heading back to another competition in November with complete confidence that my shoulder will be back to normal.

I’m giving them 2 stars, because the potential is so great in their location. The standard strip mall salon with a well decorated interior. I only had waxing and nails done here, so I do not have experience with their other services.
I’ve had the pedicure and manicure winter special, and I was not impressed and even at the «reduced» rate I was disappointed and thought I still overpaid for the quick non detailed service I received.
In addition, after repeated brazilians I began to notice repeated irritation which I brought up to my waxer and she said it was nothing to worry about. However after repeated visits I noticed a decline in the treatment I received and I noticed they double dip on the wood depressor sticks. It was already just eh due to their use of hot wax and $ 50, but the double dip sent me on my merry way and to never return.

Shannon does an amazing job with manicures (and pedis)…plus she reads the CND book to come up with fun funky nail art. My green with black streaks manicure lasted THREE weeks, which is amazeballs even for a gel. I wish I lived in town and didn’t stay in a hotel so far away, I’d definitely be back more often.
My only complaint is no dryers for the toesies. No matter how careful I am, I need 10 mins or so of drying time, or I’m gonna smudge. Especially so in the winter time…

I visited Kalu with 5 of my friends for Martini Thursday. They have a $ 20 manicure special that includes a Cosmo.
I’ve had better manicures… and I’ve had better Cosmos… but the atmosphere was pretty nice for being located in a strip mall a stone’s throw from wheatfield. The back part of the salon is really tranquil and a nice space for groups, like we had.
For 15 dollars extra I got a gel manicure. It was my first, and I’m extremely pleased with it. A friend of mine who has gotten many a gel manicure said they are cheaper at other salons… but the Kalu staff explained that they use a different brand name than most.
Unfortunately, I was disappointed with the actual manicure. The $ 35 covered the application of the gel and a smear of lotion on part of my hands and wrists. I’ve had manicures that include hand washing, massage, nail care, and polish application for half the price. The girl didn’t even clean out under my nails… and I chose a really transluscent pink shimmer color that looks like a shiny natural nail, so you could still see junk under my nails once all was said and done. There were still 4 girls in our group who had to go after me so while we were all sitting around chatting I borrowed a nail tool and did it myself.
Although I was disapointed with the logistics of the actual process of the manicure, the nail techs were really personable and we all had a great time chatting and sipping on our drinkies.
Overall, I really like the idea/​concept. It is a decently decorated space and the staff is nice. …but it was too expensive for what I got. :/​
OHHH and I forgot to use my Unilocal Check-​In Deal (10% off your first visit) grrrrrr!
Not convinced I will be back… but could be convinced if a group was going because we did have fun.

Visited Kalu twice since my last review and still loving it! The staff is professional and well trained. I was really impressed with the attention given to my pedicure, she was really being a perfectionist with it and has raised the standard for other salons for me!
It’s only downside it that it’s a little difficult to find because it’s in a plaza that’s a little sunken from the road. Check it out on google maps streetview before going so you’ll know if when you see it.

This place was surprisingly nice. It doesn’t look like much from the outside as it is in a strip mall next to an ice cream parlor. I would never have even noticed it if I hadn’t gotten a groupon for it.
There is a salon in the front, but then you go to the back where there is a really nice spa. It is surprisingly big and I can see that it would be good for groups.
I had an express facial and massage.
Let me start by saying that I am not the biggest fan of facials. I wouldn’t have gotten a facial if it weren’t for the groupon. I feel like I am usually just paying people a lot of money to tell me that my skin is bad and I should buy a lot of products. This was not like that. John did my facial and he was great. It felt very nice and relaxing. It was very peaceful and he didn’t try to make me buy anything. My only complaint was that I really felt like I needed a shower afterward and they don’t have showers there. I had some gritty stuff still remaining on my skin and my hair looked crazy.
I am a big fan of massages though and i get them quite a bit. Nicole (Nicky?) did my massage and well sadly it wasn’t very good. Perhaps my fault for not giving her more feedback but It was really not very comfortable. She didn’t have enough lotion/​oil on her hand and it just kinda felt like pulling on my skin. I dunno she seemed really nice but I found it neither relaxing nor therapeutic.
It is a nice space though so I would try again with a different massage therapist.