Dalex Construction

I recently hired Dalex to perform a complete tear-​off of my roof. Their estimate was right in line with other companies, if not less. I chose them because I heard so many positive things, not just because they gave one of the cheaper estimates.
I was incredibly pleased with the work performed. They are so easy to work with (I LOVE contractors who text and e-​mail rather than just call — so much easier for me).
Their crew is incredibly hardworking. In the first couple days they worked from 9 a.m. — after 10 p.m. The place was an absolute mess but by the end of the project everything was cleaned and I have only found a few remaining pieces of debris (quite impressive considering the magnitude of the work performed).
What really sealed the deal for me was when they installed my skylight. A younger employee (maybe early 20s) came to finish the interior; seal and stain the wood. At the end of the day I heard a light knock on my side door. In a very friendly, polite and even shy way, he asked if he could borrow my vacuum cleaner so he could clean up his work area. He lugged my heavy vacuum up to the third floor and I heard him cleaning for no less than 20 minutes. What other contractor provides that type of service?

Our old landlord, who owns several properties in town, told us that Dalex was the only company he would trust to do his roof.
We went with his advice and hired Dalex for a full tear-​off and replacement of our roof (including a flat roof that we use as a patio in back of our house).
The quote for the job was not the cheapest we received, but we went with Dalex anyway. Here are the reasons we are glad we did:
– All the Dalex folks, from Dmitry who gave us the quote to Alex who was on-​site, were very courteous and professional.
– Dmitry in particular was extremely patient in answering all of our questions. He provided clear answers and called back quickly when we had something to ask.
– The job we had was a pain in the ass, and Dalex was flexible in working with us. They ended up doing the job in two parts: They did the flat roof in mid-​October, before the weather got too cold to use the material we wanted, then came back later to do the main roof. (We requested this delay because we needed to get our chimneys fixed before the main roof was replaced).
– Good clean-​up around the outside of the house.
– The price quoted was the price we paid. This may not be the case for all jobs, but they did not find any reason to charge us extra at the end, as many companies do.
Cons:
– The attic was left really dirty, though they promised it would be cleaned.
– The yard looked a bit messed up afterward, but I don’t know how any roofing company would have gotten around that.
We were very, very pleased with the job. Very glad we went with this company.

We just had a full tear-​off roof replacement done by Dalex. We were impressed throughout the process (from the first visit to quote the job to the final clean-​up after they were done) with the professionalism and attention to customer service that the brothers who operate Dalex demonstrated.
We selected Dalex based on references from other satisfied customers and we were not disappointed. We live in a Preservation District and the appearance of our home is very important to us. We kept going back and forth on the soffit venting detail until a few days before the project began. We never felt pressured or that they were impatient with our questions and requests for examples of other roofs they had done.
They also went out of their way to make small repairs to our neighbors’ gutters (the houses are very close together) and came back the day after the roof was finished to wash down the area around the house.

We used them for the roof on our addition. Dmitry came to meet with us and was easy to work with. I love contractors that text message — and he is one of them. We had insurance involved with our project and they required more paperwork than typical and Dmitry handled it (even months after completion). Never felt ripped off and the roof is great!