Triplett Property Management

I will keep this matter of fact:
The apartment was not in a livable condition by the move-​in date (it was gross – filthy and had what appeared to be blood, urine and other nasty stuff around the toilet and bathtub, heaps of dirt in various parts of the apartment) and the senior manager refused to send anyone out to take care of the situation. She not only refused but was extremely (shockingly really) rude about it and I can honestly say she was perhaps the most unprofessional person in upper-​level management I have ever had to deal with during my professional life. She shouldn’t be in that position and I don’t know how she could have gotten it with that kind of attitude. In any case, she refused to address the problem saying there was nothing she could do about it and told us to go out buy cleaning supplies and clean it up ourselves because they were not sending anybody out until following week. Well, since we couldn’t even shower due to the fifth, it left us little choice than to do what they said and go out and buy the stuff ourselves and clean the place ourselves, for which we were given a paltry reimbursement. It confounds me how a person with an attitude like that could be placed in the position of head manager of a company that has to deal with people on that level. I suppose since it is mostly college kids who are the clients, it is easy enough to take advantage of them in ways a property management company could not do with other kinds of adult populations, such as myself. I would strongly recommend that parents and students both choose a more professional and responsive property management company when looking for a place in the Ames, IA region to live.
The one star is for when the heat went out in the dead of winter and they brought over several little space heaters to keep the apartment warm. I appreciated that, as I know mechanical glitches happen. Unfortunately, they did not have the courtesy to pick them up but instead had me drop them off to them nor did they discount or make an offer to discount the electric bill which went up as a result of using their electric heaters instead of the free gas heat, which was broken. Anyway, at least I was able to stay warm. So, yeah, they get one star for that.