Chick-fil-A

We tried this location again today for breakfast, service was much improved! However, when we got home and began unpacking our food we discovered the biscuits were covered in mold. I immediately contacted the store out of courtesy to their management (so they wouldn’t sell anymore moldy product) and a young woman asked me to send «proof» to her yahoo email? Wild… wouldn’t you think the «manager» would have a corporate account? I have included my «proof» in the photos in this page.

The service was very fast the food was good and the lady working at the drive-​through window seemed very sweet. I didn’t even have to ask for sauces she offered me them I will probably be coming back soon.

We came here at 9:30am on a Friday. There was a short line inside and a very long drive thru line. It took at least 20 minutes to get our food, after we asked about it repeatedly. I have never had such a terrible experience at a Chick Fil A. None of the staff were friendly or helpful or even apologized for the delay. The restaurant started filling up quickly with dissatisfied customers because no one was getting their food. We would definitely NOT recommend this Chick Fil A.

There is always a huge line at this location, drive thru or inside doesn’t matter. Don’t the people in Amarillo know that fried food is horrible for them. I tried the grilled nuggets; they weren’t very good and were way overpriced. I don’t think they’re really grilled.

By far, the worst experience, ever, at a Chick-​fil-​A. On average, we eat at the ‘Fil-​A once a week at home. Not to mention that I bring ‘Fil-​A food to customers at least once a month (20 to 30 breakfast biscuits).
Lets start with the service time. When we saw the line for the drive-​thru, about four cars deep, we parked and went inside. The young lady behind the counter made a heart-​felt attempt to take our order. I believe she was trying, but I know we repeated each item two or three times, sometimes well after we thought that we had moved on to the next item,. This was an order to feed six people… Really. Did anyone train her to interact with the public? There was a manager having a conversation with another employee nearby,…yes, standing, nearby. No effort to help our cashier, No effort to get the lines moving, either inside or for the drive-​thru. Needed a vanilla shake. Small problem. Machine was broken. At this point, it was expected. Was Thursday night EVERYONE’s first shift at this location?
As we were waiting for our order, I noticed the line for the drive thru was now backed-​up into the street. …Manager continuing with the conversation. One major problem now, my car was trapped with a half-​dozen cars behind it.
When the food came out, it was contained in two small bags… for six people. Hmmm, how did they fit all of that into two bags, including the boxed salad and boxed chicken salad sandwich? Well, after fifteen minutes, we had the food. (Fast Food?, not)
As I tried to get out of the parking spot, I noticed something very interesting. A Toyota Land Cruiser, which had been in front of me when I pulled in to the drive-​thru, had advanced just four spots while I was inside. I now felt bad for the family in the Toyota and those behind them. They probably would not see their food for another 15 minutes and were trapped in the line… No way out. I am grateful to the employee in the parking lot who found a way to get us out of the line and headed back to the hotel. This only added ten more minutes of waiting for other vehicles to move. Several wiser customers backed out of the drive-​thru and were seen driving away. Much smarter, much savier than us.
I was able to get the vanilla shake from the Whataburger down the street. Took about two minutes from competent servers. Five Stars for Whataburger on Coulter!
So how was the food after the drive back to the hotel? FLAT Chick Fil A sandwich (through the wonders of modern compression technologies), Cold Fries, No fork for the salad. Lemonade was good… Maybe the reason for the one star.
To the franchise operator of this location, please pull your register records to confirm the transaction volume for what should normally be a busy time of the evening. This will confirm the accuracy of this post. Sir or Madam, you have a problem. Some of us will never return. This is obviously a management and training issue. Both were absent during our visit.
Now this one is gonna hurt, Mr. Truett would be embarrassed by your operation.
We will continue our patronage of other Fil-A’s. Just not this one.

When we are traveling we try to stop at places we know will be clean and serve food quickly. This is one of those places. The counter employees were professional and courteous. The food is the same, at least that has been our experience, at most such locations. We can count on quality and a fair price and this is what we got at this location. Getting a refill on your drink is never a hassle and they seemed pleased to accommodate the customer. The place was clean as was the restrooms.

We love this place! Best fast food chicken you’ll find in the West! Although I do not agree with the corporate politics of this place I just can’t stay away the chicken is that good!
The staff is wonderfully friendly and helpful. Speedy service and clean lobby!
Stop by and try it!

The food is good and the staff is super friendly. The restaurant is very clean as well.

Yes it’s fast food, but the service is always good here. They bring your food to your table and the place is always clean. Oh and don’t forget the play area for the kids and of course the food is good too!

The chicken nuggets are so small it is one of the world’s mysteries why they come in such a big box. I will never again pay money for the nuggets here again. You need to order about four 12 piece nuggets to get what a 6 piece would be anywhere else. Ok, that’s an exaggeration, but not by much.
The waffle fries are the only thing worth a damn. The chicken sandwiches are just like anywhere else: it’s a chicken breast on a bun. Wild!
I am boycotting

Very good fast food place. I just hate that the only two locations are on one side of town! I eat there probably once a year when I get a free meal from my insurance lol