I gave them a chance, I really did. I liked the idea of having a place close by. One time I went there the gal cut my regular nails so short she clipped the skin under my nail and I bled. I decided to give them another chance as accidents do happen. Another time I went in to have them remove my existing acrylic nails. Instead of soaking or filing them off, she took an unused nail tip, jammed it in between my regular nail bed and the acrylic nails and popped them off. This not only removed several layers of my nail, but it ripped the nail on 2 fingers down to the bed and I bled again. I wound up losing the nail entirely on 2 fingers and spent MONTHS waiting for them to grow out. Never again. Never, ever again. Avoid Avoid Avoid!