LensCrafters

The doctors office is what really ruins it for this location and that’s unfortunate. The store has a good selection of frames and the staff was helpful, polite, and patient as I took my time locating my perfect pair of frames.
I could go on for a while about how horrible the staff is at this location but I’ll hit the bullet points so that I don’t lose you.
1. They performed an unnecessary exam that my insurance doesn’t cover and didn’t bother to disclose that before hand so I could decide if that was something I felt was necessary for me. That exam cost me $ 30 on top of my co pay. If you go here for your exam watch out for that.
2. The office staff doesn’t take responsibility for their mistakes. They did not order my husbands lenses so instead of waiting a few days to get them he waited a few weeks. When he called them after 2 weeks they told him it was an issue with the courier service but when I pick them up after I press the issue about what happened with the courier I’m met with an attitude and get the truth; which was that they did not order his lenses originally and that’s what took so long. You think they apologized, nope more attitude.
Dr. Libby is great. She’s very knowledgeable and kind. She takes her time to explain things which can make her run long with patients so she can take a while to finally get to you. The front end is just not good. They don’t greet you when you walk up, they don’t say thank you when you leave, they don’t follow up with patients, and they don’t take responsibility.
My husband and I will NEVER go back to this location. After this we may never go back to another Lens Crafters.

The manager Jerry is fantastic! He’s is so patient and helpful! And he his always cheerful! will continue to go here just because of him!

Wow! LensCrafters ok… the doctor and the doctors staff at this location…(Dr.Libby Thompson’s group) extremely unprofessional, scamming appointments and about the worst customer service ever… example asked if they could see me for an exam, short on time and just spent 1500.00 on my wife’s glasses and I figured I get a pair… they said sure come on in. Waited about 15 minutes before they put me in a room, did some flashing tests… then put me in another room and said the doctor will be right in… that didn’t happen, sounded like a party in the next room! 40 minutes later still no doctor, party still going on in next room. Needless to say I walked out and forgo another spend with them of $ 500.00 sorry to the sales guy at LensCrafters but they need to get rid of a laughable company within a serious venue.

Staff is very sweet. However, I had to go back five times in two days for them to get my glasses right. First time I picked them up the glasses made me feel sick. It was like looking through a fishbowl.
Second time, they took the prescription down in one eye. On the third trip back, I tried the new prescription but I could immediately feel the weakness. Clerk said she would fix them in the morning. She also said that it didn’t seem they curved the glasses at all on the first time and maybe that was the culprit, as the prescription was the same as my current glasses.
Went back in the morning (fourth visit) and the glasses had not been touched. Was told the machine was broken and hopefully would have them done by the end of the day. Called back four hours later… At first they couldn’t find them. When they did locate them, they said they were ready. Went back to try them. I asked if I could have a contact case and solution to put my lenses in while I tried them. They said the doctor’s office was locked and that I should try them at home and come back if they’re not right. Very frustrated and hoping not to have to return for a sixth visit.

Don’t waste your time. You make an appointment well in advance. They all you the day prior to confirm the appointment. You show up early for your appointment, only to wait while they take everyone else during your appointment time. The two receptionist have to work on the same patient. The doctor will rather take her sons friends first, walk in, over the paying patient with the appointment. So if you admire being treated like shit from a meth head receptionist and the other who couldn’t figure out how to get her head out of her ass, a doctor who frequently disappeared then this is the place for you.

I’ve been here only once and I too am very frustrated with this location. First of all the doctor was smug and rude. When I asked him why I could not get colored contacts his response was, «well the manufacturers don’t make them in your Rx and I can’t tell them what to do.» Oh gee, thanks for being a smart ass. Not very friendly in my opinion. Excercise your ability to choose somewhere else, I’ve actually had good success with walmart vision centers. Yeah walmart. Lol. Cheaper, more friendly and you get what you need!

I came to this place in desperation to find a new, inexpensive pair of glasses QUICKLY because mine broke, and I am pretty blind without them (not to mention I depend on them heavily for my career). The lady who helped me was very kind, attentive, and helpful. Within 30 minutes I had picked out frames, and an hour later I had a new pair of glasses. I will returning for my future optical needs and highly recommend this location!

I’ve been back a few times now to get my contacts prescription updated and the experience has been very frustrating. For my first appointment, everything went ok. They didn’t have the trial contacts in stock so they were going to order them and let me know when they arrived (which should only take a couple of days). When I hadn’t heard anything after a week, I gave them a call and they said they were on backorder. Two days later, I got a call saying they arrived. Normally I wouldn’t be suspicious, but I did have a similar incident happen a year or two ago where they forgot to order the trial contacts and didn’t realize it until I called.
When I showed up for my follow-​up (which should only take a few minutes) I ended up waiting an hour to see the doctor. When she finally did see me, she apologized and let me know that she had let her staff know to interupt her for follow-​ups if she is running behind. Then she offered some extra contact solution and a couple of free trial contacts for my trouble. Unfortunately they didn’t have the trial contacts in stock, so again they had to order them. Well guess what? It’s been two weeks and I still haven’t heard anything.
It looks like the glasses area has it together, but the doctor’s office needs to get it together.

I really don’t have a problem in here. I actually drove from the LensCrafters of Millenia Mall to this one because absolutely NO ONE was helping me with what I needed at Millenia. As soon as I came in, someone was available to assist me. Thanks fully, It didn’t take me too long to choose the glasses I wanted and their service was pretty quick so I wasn’t waiting and standing around. Overall it’s a decent place, in my opinion, better than the location at Millenia.

I stopped by to find sunglass clips for my prescription glasses this afternoon. Two people including the «General Manager» were working the store and completely ignoring my presence at the counter/​register. I could have been picking up an order or god knows what but they were seated with customers. No verbal «I’ll be right with you» or anything. After a long period of standing there ignored, the phone rang which General Manager-​dude sprung to life for, which he answered in front of me at the counter… still oblivious to my presence. The call was apparently from another store which lead to shop talk for a couple of minutes. After hanging up the phone, he sprinted back to his customer without engaging me. A couple minutes later he came back and asked if I had any questions, at which point I asked if they had sunglass clip-​ons, to which he responded «No, go to Walmart». Thanks!!! There’s 15 minutes I’ll never get back. I’ll be shopping at one of the many other eyecare retailers from now on.

This is just a typical store that sells eye glasses, contacts and even has a eye doctor inside to provide you with a prescription for your eye but BEWARE this place is over priced there glasses are all $ 120 and up and there special sale they have going on is just a ripped off were you pay for the lenses only and still have to buy the frame it is not a good deal and you are better off getting your glasses somewhere else.
There staff seems like they have little knowledge, also there could be 10 people in the store at once and only one person to assist everyone.
This location is located right inside the Altamonte Mall and can be busy at times but over all you are better off getting your glasses at a place not located inside the mall were they are not overpriced like they are here and were they wont try to scam you with there special «deals».