Finish Line

Lakeland square mall in lakeland fl, worst finishline out there. Lack of professionalism. Lack of customer service. The manager is a joke. I bet he’s not even a manager like he said. Bum.

Love this location. They have a great selection for being a small local location and the staff is always SO helpful. Some associates you have to warm up to, but Antoinette, who my mom and I met today, was the absolute most friendliest and most helpful staff member we’ve encountered. Not only did she help us, but was still fairly interactive with the customers around us, always making sure to greet everyone who walked in. Plus Finish Line always has great deals!

This is a shout-​out to the excellent shoe saleman, Simon Frantz, on behalf of my mother (who doesn’t Unilocal,but felt that Simon deserved some recognition).
You see, my mom is a mall walker. Never misses a day. It was high time she bought a new pair of sneaks. She had gone in to the Finish Line and came out with a very expensive pair of sneakers. That didn’t quite do the trick. A week later, as she was cruising her way past The Finish Line, Simon said, «HEY! Look at your new sneakers! Did you get them here? How do you like them?!?»
My mother decided to be flat-​out honest. «I’m not so fond of them, actually. They’re not like my Adidas bounce sneakers that have worn out. I was hoping to find a replacement that would make me feel the same way I did when I wore them.»
Simon told her that they just got in a new Adidas sneaker that he felt would work out better for her. He encouraged her to return to the store when she had a chance, and if she tried them on and they felt more like what she was after, he’d swap them out for her week-​old sneakers.
She did… and without a hitch, the sneakers were swapped out, just as Simon had promised.
He is clearly someone who takes his customers’ satisfaction VERY seriously.
And my mom is not going to deviate from the Adidas & Simon Frantz combo next time.

This is the worst ignorant store in the whole Mall for sneakers the music is jacked up and the salespeople suck. If your a real runner run far from this store.

Went to store. Found a pair of shoes I liked. Didn’t have my size. Salesman went out of his way to determine if they were available at other stores nearby. Confirmed they weren’t available local but was able to order online for me. One day and a half later shoes are at my doorstep. AWESOME!!!