Luxury Auto Xchange

I went to this dealer in hopes of checking out on of their cars and trading my car. Let’s remember that this is a used car dealer… After seeing the car, I asked if I can test drive if. I was told that they don’t let their customers test drive their cars… Only when final numbers are agreed upon, trade in and value of their car will they let customers test the car. Now I’ve been in the car buying side for a while, not once have I been told you can’t drive our used car. I was not impressed by their customer service. Also they appraised my vehicle for 4000 dollars lower than another dealer had offered as well as autotrader and Carmax.

No follow up, customer service was horrendous. Read through the reviews on Cars. com. One stated that Luca had been let go, he was still there years later. Both George and Luca were unprofessional and failed to live up to promises to provide information time and time again. Eventually just stopped responding altogether. I can’t imagine why a dealer wouldn’t want to sell a car, but if they are this bad before the purchase, imagine if you have a problem. Trust me, don’t waste your time.

Luxury Auto Exchange cost me $ 575 for two one way tickets AND a cab ride between Minneapolis and Chicago so I could learn that these guys, though very friendly on the phone, have no problem mis-​representing a 2003 530i that was verbally described one way but was so far from the truth when I got there.
Here is what I was told after asking many questions over a few phone conversations with Michael…
— The car was in good condition
— The previous owner owned it for a long time and took good care of it
— The ABS light was on due to the ABS module being removed
— There was one small ding under rear trunk lid
— This was a non-​smokers car
They picked me up at the airport (20 min away from dealership), Here’s the list in order of what I found when we pulled up…
— The car was already running when we pulled up. I was told battery was dead so needed a jump.
— Remote for doors did not work
— Rear left door didn’t open. At all.
— Opened drivers door, sat down, smelled like a humidor. Reeked of cigar smoke
— Drivers seat broken. Right side of the ‘back’ was 2″ farther to the rear then the left side of the seat. You’re back is being forced to the right side of the car.
— Check engine light on
— Low coolant light on
— Traction control light on
— Oil pressure indicator was blinking with the car idling and there was a message on the digital dash screen that said «STOP!ENGINE OILPRESS»
So. Michael explains that this can happen when a battery goes dead. He’s right. It can, so I take off for a drive. Here’s what I learned…
— Front suspension shot. It was so loose, taking curves on and off the highway was scary
— Tires shot
— Brakes warped. Hit the brakes, and the car shudders to a stop
So not too surprisingly, I decided I wasn’t buying this car. But the best part was after I told Michael this, he starts looking up the phone number for the cab company… THEY CAN’T GIVE ME A RIDE BACK TO THE AIRPORT RIGHT NOW. There’s no one that can take me. Maybe in a couple hours? There’s Michael, there’s another salesman, there’s the guy running the place, and there’s a shop full of guys in the back. NICE.
In conclusion, Luxury Auto Exchange cost me $ 575 for two one way tickets AND a cab ride between Minneapolis and Chicago so I could learn that these guys, though very friendly on the phone, have no problem mis-​representing their cars to get you there regardless of what it’s costing that person in the first place. Is not disclosing information lying? I did expressly ask about it being a non-​smoking car and that answer was a complete lie. Maybe next time I’ll ask if every warning light on the dash is on.
Many good reviews for this place but not from me.
Thanks for reading and good luck.

Horrible experience! Since buying a White X6 in January the car has been in the shop 7 times, yes 7 times, once every month since we bought it for over a week each time! Thank God we bought the extended warranty, but now we have just found out our warranty will no longer be honored because the car has a branded title!!! Something that was no disclosed out right to us when we bought the car, it is in some fine print somewhere that no one reads, however if this was a reputable dealership I am sure they would have disclosed this and probably would not sell cars that have been dubbed lemons in the first place! And to top it off when we discovered this and called George back he says «oh yea I knew the title was branded, 40% of our cars have branded titles», just goes to show what kind of «businessman» you can expect to deal with when you shop a half-​ass dealership!
Now not only do I have a piece of shit car I have to dish out money to get a lawyer to try and gain some restitution!
Steer clear of this place, they will take your money one way or another even if it means lying to you.

Worst buying experience EVER.
I called Saturday afternoon and spoke with Michael who was nice enough. I had two questions: 1. Are the two cars I am interested in available for sale?; 2. Are the cars available for a test drive? After getting a yes to both questions I told Michael I will come in Monday morning. I asked him to give me a call if either of these cars sell to save me the 70 mile trip.
Monday morning I get a call from Luca to check if I am still coming. I said yes — literally leaving now, but please confirm that: 1. Both cars are still available? 2. Both cars are available for a test drive? I get a yes to both questions — «please come in, we will have them ready for you.»
I drive up to the dealership with my wife and it immediately strikes us that the building is located on a degrading property with literally no space for customers to park.
We walked into the building and were greeted by Luca who took us to see the first car. After looking that one over we go on to see the second car located in a «different warehouse». We get there and the second car is literally jammed between a wall and another vehicle. There is barely enough space to squeeze into the driver’s side. Furthermore, the vehicle battery is completely dead.
We told Luca we need to see the car in a better location and he starts complaining that the process will take at least a half an hour because he has to get someone to move it and move other cars out of the way. I told him that we drove here because we are interested in making a purchase and suggested that we take the first car out for a test drive while they pull the second car out.
At this point Luca starts getting irritated and tells me that there are no test drives on vehicles unless we have agreed on a purchase price. I explained to him that I cannot agree on a purchase price when the vehicle is jammed between a car and a wall (thus making it impossible to inspect) and is literally dead. He once again tells me that this is the dealer policy: «No test drives until we agree on a purchase price. Besides, if you’ve driven one of these before — they all drive the same.»
At this point my wife is dismayed and tells me we need to go. I continue our conversation and asked Luca: «remember when you called me this morning, I specifically asked you if we can test drive these cars — don’t you think this would have been a good time to tell me that the only way to test drive a vehicle is by first agreeing to buy it?» Now Luca literally raises his voice and is nearly yelling at me: «I am not going to keep repeating myself — no test drives until we agree on a purchase price».
Obviously we left and are never going back.
Just as a reference point, I have owned about 30 high end cars in the last 15 years (including an MB S65, BMW M5 and M3, Audi S6, Range Rover, Porsche 911, etc. etc.). I have purchased from various dealers and private parties from coast to coast. I have never ever been treated this poorly at any other dealership in the country.

I purchased a 2007 Audi A4 from George Jr. And it was a great experience overall. I did not feel pressured into buying something I was not interested in and George Jr. worked with me within the price range I was looking in.
Possibly looking at upgrading to a newer model and am definitely going back here to do the trade in when I do.
Thanks for making it a great first car purchase experience George Jr. and team.

I just purchased my second automobile from Luxury Auto Xchange.
The first car was a white BMW 550i GT, it’s a great car and it’s for sale on their website. And if you’re thinking about buying it, you won’t go wrong!
Both George and George Junior were super helpful and knowledgeable.
The second car I bought from them, was a V10 M6 convertible — can you say WOW
One of the great things about Luxury Auto Xchange is that if you want a BMW their the place to go and all their cars are super clean, and well equipped.
Most of the BMWs have low miles and are still under warranty. I won’t have to pay for oil changes, brake pads or any maintenance until 2017.
I live in the area, however if your out-​of-​state, and ordering online I’d highly recommend this place.
Great pictures and great cars!