Northside Women’s Specialists

My new patient/​annual visit with Dr. Wetter was as pleasant as such a visit can be. The nurse assisting her was wonderful! She was very personable, had a relaxing demeanor, and was a great listener. Dr. Wetter herself was also very nice, though seemingly a little shy for a doctor. Her time with me was brief but, she came across as very knowledgeable and set me at ease. I left feeling I’d found an excellent physician.
The problem, and reduction of stars, is with the billing department. I had to pay as «cash/​no insurance» before the appointment because my new insurance card had not yet come in (but was active). I was assured I would receive a refund. However, it took a month for the office to submit my claim after I submitted my insurance information and it has been an additional three+ months since the claim was processed and I still have not received a refund. I’ve called four or five times during those three months, inquiring about the status of the refund and am always told it will be «reviewed».
So, while I did like Dr. Wetter, I’m currently planning to seek another doctor so as to avoid dealing with this office in the future.
Update: ¹²⁄₂₀₁₅ (3 months after original review) The refund issue has finally been resolved. After continued phone calls to customer service, emails with the office manager, and even one «it’s going out today» promise in October, I finally received my refund check today, more than 6 months after I submitted my insurance information. While I certainly do not hold Dr. Wetter accountable for this issue, in any way, I do not expect to continue as her patient as long as she is associated with this poorly run medical group.