Auto Indulgence

I really like this place, the service is decent, they do the job without to be on top asking to redo the obvious.
You can feel the respect and courtesy with the client, at the moment thar you arrived.
I got the monthly plan, so I can take my cars as many times I want, same week.

This place is a poor excuse for a car wash. Don’t come here unless you want to have to wash and vacuum it again on your own. Management has a nasty attitude. There are too many other places to get a good wash nearby. Don’t waste your time!!!

I used to get all my cars cleaned here, but won’t be returning again. The service has become horrible and they do not clean the interiors with the level of detail that they used to. I had to ask them to vacuum again today before they got it right. Still didn’t clean inside cup holders etc as they have in the past. Waste of my time and money.

This place sucks. It takes a lot for me to give a bad review. This place sucks. You might as well goto a gas station wash because they pay no attention to the inside. I had a huge stain on my back middle panel and they just ignored it. The second to last time I brought it in they broke my chair. They had moved the chair all the way up without removing a water bottle underneath. The bottle was lodged under the seat and broke the motor. They offered to pay for the repair then called back multiple times to offer a free wax because my warranty should cover the damage. Unprofessional to assume that, don’t worry about my warranty, worry about your shitty service. I went in today to get one more free wash because I signed to be monthly and they offered a discount on a wax. They suck… avoid

This place has gone way down hill. I’ve been getting their ultimate wash for $ 30+ and I’ve been spending way too much time when I get it back cleaning up after them. They used to take time after the auto wash doing a thorough clean and dry. Now they rush, even when they’re not busy.
Too many other places around. Avoid this overpriced waste of time and money.

This car wash was an absolute waste of money. If you are looking to spend $ 25 and then go wash your car yourself, this is the place for you. Very little water pressure or underbody wash, water and soap remaining on my car, even after I pointed it out to the ‘touch up’ person who called out my car. The tire shine had the consistency of milk and ran all over my rims. His answer was, ‘well the tire is still wet’. Terrible experience. They fleeced me once but I won’t be back.

Horrible job. Had bird crap on trunk and driver door. New scratch on side they claim was not them. They just dont do agood job when they towel wipe.

Drove up and guy came trotting over and il get out of my car and say «yeah let’s just go with the cheapest wash and vacuum package… looks like that’s the Special». I then get questions about whether or not my car is the «kid mobile» or how often I get it cleaned because of their sucker-​of-​the-​month package and so on. «Nah, not really interested, let’s just go with the Special package… the $ 20 one». Well what I would do is… blah blah blah… I didn’t ask what you would do! I ended up paying for the deluxe because this cuss word (we will call him Benjamin… cause that’s what the receipt says) wouldn’t quit countering my request for the special. Save your cash and find a cheaper wash or throw a rag on your car yourself. This place has dropped from decent to frustratingly inconvenient. I’m looking elsewhere in hopes to replace it in my book.

Car wash machine broke my side mirror. I filled out an incident report and then they wouldn’t return my phone calls or emails. After 3 weeks they finally got back to me and said they would not replace or pay for the mirror. to get back to me after I completed the incident report and then said they would not fix it. Avoid this place. Horrible customer service. Did not even offer to refund the cost of the car wash.

Brought my dirty van for detailing. Was originally quoted 139 for complete detail inside and out. Upgraded to a full service for over $ 200. Took 4 hours they only had one person working on my van. I think they should have had two people working on it. Wasted full day off won’t go back

I am a Club Member and I have only been to this car wash location 4 times… I go to Crabapple weekly. The North Point location have always done an excellent job in cleaning my X5 too.
My most recent visit, I went there at the last of the last hour… They were closing. When I spoke with the Manager, he was still very friendly and exemplified great Customer service in cleaning my SUV. As well as the young man that actually did the service. They both smiled and were very professional even though they had to stay a couple of minutes late on a hot day. They extended service and kindness to me on a day I really needed it because of an event the next morning.
I really like going here in spite of the bad reviews. Because of them, they will continue to have my business!

This is second time here and I don’t understand the negative reviews. I had my car done for almost double one time because it was «handwashed» and it looked exactly the same to me. So for $ 21 I think they do a great job and the waiting area is nice and comfy. So far I’m very happy coming here and great customer service too.

I do not see how this place stays in business! They advertised a 6.99 special, and then to get your car vacuumed it was an additional $ 39! Talk about BAIT AND SWITCH! But the worst part is that they did a HORRIBLE job!!! My 4 year old granddaughter could have done a better job. I have used Car Spa for years, and I will go back there from now on! Don’t waste your time or your money with this place! They take absolutely NO pride in the work they do!!!

Just left after paying $ 57 to have my car waxed and cleaned. Got the «special» of the day. It was special alright. Need to go home and rewash the car! Came out to a car with spots all over it, dirt still in sight and windows that look worse than when I left the car to be washed. I specifically asked them not to touch backseat bc of items I had there backseat has been completely moved and stuff sorted thru. Found damage on my car that wasn’t there and when I confronted «supervisor» about it I was told the damage had to already have been there. I’m an auto adjuster-​pretty keen on vehicle damage! Had I seen the vehicle first, would never have given tip. Should have demanded money back will be calling the manager. Will update if any results.

The car wash by my house closed about a month ago and my car was in serious need of some attention. I took it to Auto Indulgence. After dropping the car off I went into the lobby and was impressed by my first view (clean, spacious, drinks and food, coffee). I ordered a cup of coffee which was $ 1.77 for just a small cup of brewed coffee. I was told where the cream and sugar was. They had no sugar, only all of the synthetic stuff and the cream was powder cream… I paid $ 1.77 for less than what most service companies offer for free. It was not the best first impression, but I was not there for coffee, I was there to get my car cleaned. I paid for the special which is supposed to include a few extras like air freshener. I picked up a car that still had dirt on the seats and on the carpet, no air freshener. The person I picked it up from did not seem to be concerned about whether or not it was to my liking. I just left vowing never to return.

Back when this place first came about, uhm, like 14 years ago — it was really great. They were detail oriented about your car and gave good customer service. There was choices of food while you wait instead of just drinkn coolers — that’s your only option, and a few candy bars, while you wait.
Now, if you have a super dirty car, don’t bother. They run it through the machine and if they can’t get it off with a one time run through or wipe off, they will say sorry but there’s nothing we can do for you. I have been in situations where just a bit of mud in the wheel well, and they will excuse it as, well you should have gotten a level higher of service like the hand wash or something.
So understand if you want a good clear coat, wipe down of the whole car, comfy seating with cruddy TV’s while you wait, you’ll be ok here. Otherwise, find another place.

Despite bad reviews, I gave this place a chance due to their location and I was very satisfied. Good prices, friendly greeter, they handled my car with care, and the vacuum/​finishers did a great job fast and efficiently. After all that, they pulled my car to a pick up spot where there was another person to double check everything and make sure I was a satisfied customer. I’m not an expert but I worked at a nice car wash when I was younger. I was impressed by the efficiency and processes in place to make everything run smooth.

This has to be the worst car wash in Alpharetta! They DON’T follow instructions. If you pay for hand wash then hand wash it is. When your name is called to retrieve YOUR vehicle, you are spending time informing them of the sppts they missed and the rinning water. I endured this for at least a month until I became irate and demanded my money back. It’s AWFUL!!!

Had my window tent scratched in multiple places after getting get the outside and inside cleaned out. I’d recommend going to one of those $ 5-​$ 6 places where you vacuum yourself

I used to only go to Car Spa until I discovered AutoIndulgence. Such a great car wash. Everyone is so friendly and the prices are great. The detail they put into just a regular full service wash is better than the auto detailing at most places. AutoIndulgence is definitely that… An indulgence. And with $ 6 exterior wash… U cant beat it

I wish I would have seen these reviews before visiting this car wash. It was to be a rainy day so I gave up getting my car washed. After driving buy, I noticed they were open and not busy so I stopped in. I pulled up and the guy told me to do a particular 40 $ service. Fine, my car hadn’t been cleaned in a LONG time. I told him I really wanted the inside cleaned, so he upgraded me to a 50 $ service. Inside of the establishment was fine, they can give you cash to tip on a card, and they were fast… A bit too fast for a 50 $ detail. I go check on the car, and yep, they did not take their time. There were soooo many places that they missed. I would expect that from a 20 $ clean not a 50 $ one. Another guy realized I wasn’t happy, and took the car again to clean it up some more. It was better, but as I was driving noticed areas that they still didn’t fix. I will not be going back.

Decent. Not horrible and not the best. Quick job. Nice waiting area. The ladies’ restroom was clean, though I did notice the water damage on the ceiling.

My car was filthy and I couldn’t take it anymore, so I popped in here because I was on this side of town shopping. Don’t fall into the trap of the exterior looks of this place. I even splurged a bit and paid for a $ 31 package. I would have done better dropping in on the $ 5 do it yourself car wash! Total time from dropping car off, paying, and picking car up was 15 mins and that was with a ton of other cars ahead of me. I thought that was incredibly fast and when I got my car I saw why. My car was still FILTHY! They focus on quantity, but definitely not quality. After pointing out all the spots they missed on my car, the car wash attendant probably felt like he’d done a hand wash. I’m not unreasonable at all, but when I pay for a service I want it to be done right, especially when I splurge. I personally would never go back to this place again and recommend that you save your money and go else where.

On Friday January 17^th I stopped during lunch to get the car cleaned for the weekend. I chose the $ 23 deluxe wash and tire shine. 20 minutes later I had my car. Considering how dirty it was I was ok with the job but for $ 23 tge car should have been dry all over not still wet across the trunk lid, the wheels should have no remaining signs of break dust and they should have gotten all the leaves that were caught up by the windshield.
America where it’s your pride? Everybody wants to be rich but nobody seems to want to work for it.

Been coming here on and off for a few years. Really not worth the money, and definitely not worth the wait.
Waited 90 minutes on a Sunday. They said it was busy. Well, car washes are busy on the weekends, but somehow most of them manage to get you out before 90 minutes. Not these guys.
Clearly understaffed, and the staff they have is undertrained.