Richard Kroll Total Image Salon & Day Spa

I had gone to Richard Kroll for 6+ years and have recently changed salons in the past few months. I typically do not like to write reviews about businesses but I feel I should added to the previous post by Kelly A. I too had a similar experience. I was in to have my hair colored to hide all of the gray hair coming in at my roots. Being 25 and having gray hair isn’t exactly something you want others noticing. After spending $ 140 (with $ 20 tip) I noticed a few days later my gray hair could still be seen, pretty badly. Knowing that they have a «two week guarantee» I called in to have my hair fixed. I left a message with which ever receptionist at the time and they said they’d get back to me as to when they could schedule me to have my hair corrected. When Christine finally got back to me she told me that I would have to pay to have it corrected. After mentioning the «guarantee» she no longer wanted to speak with me to told me she would have my stylist call me back. To make an even longer story short, they corrected my color for free but wanted me to pay to have my hair blown out. So I decided to leave the salon with a wet head. It is just crazy to me that after the loyalty I showed this salon they couldn’t take care of their long time client. Since I have left, I have found a new salon that has taken great care of me even only going there twice. I do not recommend going to Richard Kroll, spend your money else where. You’ll probably save money as well.

I was sick and tired of the substandard services received from big box beauty salons, so I decided to splurge for the holidays and made an appointment at Richard Kroll Total Image. When making the appointment I told the receptionist that I was interested in going from light blonde to a natural light brown, but I had a decent amount of regrowth. She informed me that this would not be a problem and she would schedule extra time for a consultation.
When I arrived at the salon I was pleasantly greeted by the staff and introduced to Nicole, the stylist who would be doing my hair. I immediately told her that I was concerned about going from light to dark and would not mind making the transition over the course of several appointments. Nicole confidently told me that it was not difficult to do this and that she could accomplish the job in one visit. Everything was going fine at this point. The atmosphere was nice and the salon was clean. They offered me a glass of water and made small talk while I waited for the color to process, however, my experience took a drastic turn for the worse.
Nicole finished my hair cut and then asked another stylist to blow dry and style. When she was finished drying and styling my hair, I noticed that there were horizontal, multicolored stripes across both sides of my head. Furthermore, I noticed that the cut was uneven and poorly layered. At this point, two more stylist get involved and try to fix the cut. Finally, Nicole comes over and apologizes. She explained that she had another client come in for an up-​doo. Nicole accessed my zebra stripped hair and told me that the color bled.
Finally the owner, Richard, got involved and tried to fix the so called «bleeding.» Richard’s attempt to fix the problem helped a little, but I was still left with zebra stripes across my head and a bad cut. Richard informed me that all of their services have a two week guarantee. He also said that he did not want to over process my hair and I should come back if the stripes did not wash out in a couple of days. I left the salon feeling bamboozled after paying two-​hundred and fifty dollars for such terrible services.
As luck would have it, my zebra stripes did not wash out and I had to go back into the salon for a redo. Nicole assured me there would be no charge and explained how bad she felt for my experience. Interestingly, the redo went very well. Nicole did a great job fixing the color and even perfected the cut. I was feeling really good at this point. In fact, I was thinking about writing a great review about how Richard Kroll and his staff professional worked together as a team to solve problems, while maintaing a high level of client service.
Unfortunately, my perception instantly changed when Richard and his wife tried to charge me another fee after. Richard’s wife explained that I was being charged a blow dry and styling fee, even though I was told to come in and have it fixed at no additional charge. At this point I decided to stand up for my self and put an end to Richard’s unethical extortion. I firmly told Richard’s wife that I would not be paying any
additional money for their mistakes and left the salon feeling puzzled over Richard’s dishonest business practices. At a glance, Richard comes across as a savvy business man who understands the importance of customer centricity and a good reputation, however, trying to extort additional money from a client who already had a bad experience is not an ethical way to run a business. Moreover, I would not recommend Richard Kroll Total Image salon to anyone and would never go back.