The UPS Store

manager used to be a lady, I was happy about their services back then. Now, it s all guys, and the new manager is also friendly, prolly the best ups store I v ever been to

Very helpful staff. I want to say additionally that the manager was incredibly helpful, friendly. She did everything she could above and beyond to give me great service and save me money.

I had to send my ATT Uverse equipment back to ATT via the process which included a stop at the UPS Store with a preprinted return auth form. The staff knew exactly what to do with the equipment and paperwork and I was in and out of the store in 5 minutes. Thank you!!!

Don’t go here. Wanted to send some regular mail. Danny Charged me 80 cents per letter and didn’t even ask me If I wanted first class mail, which I didn’t, but that’s what he charged me. I am perfectly fine with regular mail at what I found out was only 49 cents per letter after swiping my card. They are just trying to make extra money and I don’t appreciate that. Will never come back. I ended up spending $ 7.20 just to mail 9 letters. So ridiculous!!!

This store has employees and managers who give wrong information out.
I took a package to this location. I had a return shipping label for some equipment I received broken from UPS. Since the value was over $ 1000 they told me they could not accept the package and to take it back and call for a pickup. UPS Customer service now tells me they are not UPS and UPS is not responsible for problems at this particular UPS store location. I dissagree. They have UPS on their door and on their signage and shirts. They represent themselves as UPS but UPS does not consider them UPS.
When I called UPS Customer service, I spoke with many employees: Gian #IASC, then her supervisor Lisa, then her supervisor Monica then hers Mary Ella, then finally the UPS Customer Service Manager Derrick. Not one of these employees stood by the UPS name and took care of me the Customer. They just want to pass the buck. Meanwhile I still have a 50 pound box with broken equipment UPS delivered and UPS wont pick it up from me unless I pay an additional $ 10.32. Now they say I have to load it back up in my car and drive it to yet another UPS store.
Forget it. I will never, ever, ever use UPS again. I would rather take the box to FedEx and pay the shipping myself rather than deal with another worthless UPS employee. Not one of the supervisors or the manager would get this problem handled and save their reputation. They would rather leave a customer upset than eat the $ 10.32 pickup fee when their own UPS store told me that was what I had to do.
Worthless!!! I am all FedEx from now on!

Three stars. What I like is that when I go in, there’s usually never a line up. I had to go in today to get some paperwork notarized, which costs $ 6 per item (2 pieces of paper for $ 12 — ouch).
Their staff is friendly. But given that the Allen Post office is not that far away by car, I think I’m more likely to go there for my regular postage needs, since it is quite a bit more expensive at the UPS Store. I use them when I’m in a pinch.

Good guys working in this store. Always helpful with my shipping needs. I bring in 3 – 5 boxes to ship to a recycling company every 10 days. There are never any issues and I’m able to bring in my boxes and know that they will make it to their destination. I’ll continue doing business here!

The map location for this store is incorrect; it’s not on Alma, it’s at Watters and McDermott in the Tom Thumb shopping center. This is a small location that provides full UPS services. They can pack your shipment for you, or accept packages that you’ve done yourself. A small supply of (somewhat pricy) packaging materials are available, but with Staples right down the way in the same shopping center, I’d do it that way.
Parking can be a little tough due to the high concentration of shops here and traffic within the shopping center is a little hectic; watch carefully when backing out of your space.