Firestone Complete Auto Care

From the moment I walked into this location they treated me like I was an inconvenience. When the guy asked me if I needed any help instead of saying sorry sir we have a 2 ½ wait which is completely understandable, he just said in a very grumpy manner 2 ½ hours clearly he wanted me to just leave. I was in and out of this location within one minute completely soured to the attitude of the staff

Came in on a slow afternoon for a routine oil change and mentioned my tires, still under warranty, were looking low. I waited over an hour and a half before he mentioned anything about my tire and simply said, they’re fixing it. Last time I came in, they switched me over to high mileage unnecessarily, charging me close to $ 70. This recent trip, there was a «sale special» going on for $ 34.99. I was charged over $ 55 without much explanation as to where the extra $ 20 went. He also tried to sell me flushes that were on sale saying emphatically that my car was «WAYYYYY PAST DUE!» I did not appreciate this facility disregarding my time and trying to sell me unnecessary items that I know I do not need at this time. I won’t be returning to this location.

Sales Rep here will try to sell items that is not a solution to a problem… here is my story. i will never bring my car to this location again. the sales tech is very annoying trying to sell a battery while i already told them that my battery is still under warranty from my dealer. then i found out from my dealer. that there’s nothing wrong with the battery. it is an alternator problem not the battery.

We’ve bought two sets of tires here recently. After checking around at different tire shops, they had the best prices for high quality truck tires. The services are always slow whether it’s for an oil change, inspection, or tires. The waiting room is worn out and there isn’t a drink machine for the long wait, so drop your vehicle off if you get anything done here.

I have had problems with this location in the past but wanted to give them another shot. That was a mistake! They try to oversell everything and at a huge markup from places like Discount Tire. Today I went to get an oil change and tire rotation (warranty item). I called at 10:50 to check on timeframe. They told me an hour. I dropped my car off at 11. I called at 12:30 and they said probably at least another hour. They called me at 1 to ask where the lock for my wheels were. They were JUST starting work on my car. The glovebox was locked and they only have the valet key. So now I will have to go elsewhere to get the tires rotated because there is no way I will ever go back there regardless of location!

This Firestone saved me a lot of money from another Firestone that was going to charge me an additional $ 800.00 for the same type of repair. The repair time was decent for replacing shocks. The location is not far from the outlet store on Stacy Rd.

Don’t come here at all costs. Let me premise this review with the simple fact that I came an hour before closing so needless to say I just wanted a yes or no. My intentions were to get a state inspection for my car. I walked in and there was a gentleman in front of me. Lord knows how long he’s been waiting but it took about 15 minutes till someone saw him. There’s now one guy behind me. After the gentleman in front of me leaves he asks if anyone is picking up. I told him I needed an inspection and he said I don’t know if we have time for that I have to ask the service manager and proceeded with the next customer BEHIND me. After 10 minutes of simply giving the customers keys back which he could’ve done quicker had he known where they were then he decides to ask the service manager if we can take a car for a state inspection. Immediately the service manager says no. That took what. All one second??? I basically stood in line for 30 minutes just for a no. It’s pretty simple everyone. If they service their customers this careless, what more about your cars when you’re not there? This would’ve been my first time trying out this Firestone down the street, but I’ll never be coming back.

I don’t know why this place gets such a bad rap. I’ve been here several times and have always had good experiences.
The price may be a bit higher than a mom & pop shop, but that’s why you have the internet and a cell phone folks. Don’t pay full price… look up coupons before you go and bring them in with you. They’ll honor them and then their prices become competitive. Every service I’ve needed I’ve found a coupon and gotten the price to an acceptable place.
Their waiting room is comfortable enough with a TV and magazines and coffee… you will probably have to wait awhile. They’ve got a lot of workers but a lot of business so I’ve had to wait a couple of hours each time. No big deal. Don’t go get your car serviced if you’re in a rush!
I’ve gotten my inspection here. I’ve gotten my brakes serviced here. I get my oil changed here. I’ve gotten my battery replaced here. All totally above average services.
Talk to Jerry or the other older gentleman at the front… they’re both great and super helpful.
They were honest with the situation with my tires and I didn’t feel pressured into buying all four when I really only needed two.
I wish they had towing/​jump service because in order to get my car to them this morning I had to call some random tow company for that.
I’m fine paying a few bucks extra for the average service because they’ve got all my service records there at any Firestone I go to… super convenient.

I’ve been here twice, only for an inspection sticker. They have been friendly and quick take care of me both times. I know to ask upfront how long it will take and how much it will be, otherwise it could be more than an hour wait for an inspection sticker. I don’t fall for the up sell… they always try.
The door jam of my car was very dirty the last time I had my inspection sticker done. Not a huge deal except for that my door jams have material on them. It just looks like the tech drug his greasy foot across the jam. I’m hoping it will come out.
This place is close to home and convenient for just needing an inspection sticker… otherwise I’m not sure I’d go back.

This Firestone rips people off. Completely repairable tire puncture and they claim I need a new tire. First he tells me they cannot repair a puncture larger that ¼″, but the nail is smaller than that. So he then tells me that his boss told him they cannot repair the tire, but his boss is not there. Then he tells me that their liability insurance won’t let them repair the tire.
These guys are con artists. I recommend you go to anywhere but here. Try Tomason Tire in Mckinney, they have always been truthful with me and are nice folks as well.

This place is awful. I have tried them numerous times because they are so convenient, but they disappoint every time. Their brake jobs are horrific. I’ve had two vehicles in there where the OEM pads lasted over 50,000. Their crap lasted half that. Sure they «warrant» them for «life» but it’s parts only. And they turn the rotors so much that they have to replace those too. Awful customer service. Go down the street to Bumper To Bumper.

Great friendly fast service. Good but not great price so only 4 stars but overall I was very happy. They fixed both a punctured tire for me before and today I did a wheel alignment.

Always helpful and quick to help me in a main area where I have no skills. They are able to find, assess, and fix the issues with all three cars I bring to them.
This firestone team is very friendly and have given me a ride home on multiple occasions while getting work done.
We will continue to get all of our auto service done here!

I’LL NEVER GO THERE AGAIN!!! I took my car in because the tire sensor light was on. They told me that I had a nail in the tire to close to the side wall to repair and that I needed to buy a new tire. I told them that since they don’t sell Michelins, and I wanted my tires to match, so I would get it somewhere else. So I went to Costco today to get a new tire. The nice, honest guys there SHOWED me my tire which in fact was repairable and they fixed for me FREE of charge!!! Thanks Costco you guys rock!!!