1st Class Urgent Care Center

Went to 1^st Class on a Saturday afternoon. After figuring out how to get the preauthorization from Tricare (you just call 1−800-TRICARE) we were seen nearly immediately.
Dr Taiwo was kind and cheerful. He appears to love what he does and my husband felt comfortable and confident in his care.
The office is very clean and spacious. We were in and out quickly and today, Sunday, my husband feels 100% better.
Thanks Dr Taiwo!

My son hurt his foot playing with friends and by the time I myself (an RN) got home from work, it was pretty late to be seeking out an xray. The office staff made it clear they were not happy to see us so close to closing time and were rather brusque, borderline surly at a time we were rather needing a more reassuring presence. There were no smiles, no conversational tones, just all business and no eye contact. It felt like we were imposing. It bears noting the place was completely empty.
In a complete about-​face, the NP that saw us was friendly and warm, took the time to explain things and, best of all, spoke to my son (age 17) more than to me. She joked with us and made us feel both welcome and well cared for. She belongs at a better place. Her satisfaction scores will suffer from the poor service from the ancillary staff.
Unfortunately the urgent care business is pretty competitive these days and I don’t see a reason why I would go back again. The customer service aspect of the female front desk and the male medical assistant needs some work. The male assistant had a heavy accent and spoke fast and low, without eye contact, which made him difficult to understand, which then seemed to irritate him when he had to repeat things. They made us feel like a bother to them.

They were all super friendly, took care of me quickly, and the doctor is funny and good natured. I don’t usually use any urgent cares (or go to the dr often), but if you need an urgent care this is a great one! Thanks!

Went in for excruciating low back pain. Other urgent care had 2 hour wait time. Was seen by doc within 20 minutes. Office called following day to check on me. Ended up calling Sunday because pain atill excruciating. Recommended i come in and get injection for pain and referral for MRI. Staff very friendly and professional. Felt more like doctor office then urgent care clinic. Would recommend for urgent care. Clean and has kids play area which was great.

I will not go back. Never was offered the consent for treatment form, HIPAA nor the latest Ebola questioneer. Was placed into a waiting room and the tech took my blood pressure. I told her I thought the blood pressure cuff was not working properly as it was not releasing the pressure as it was intended to do and was hurting my arm. She was not at all concerned. When the doctor who did not wear a name badge came into the room I asked who he was and why he didn’t have a name badge. After he introduced himself with a fist pump and some secret handshake, he told me he was the PA and that hedid not wear name badge on Sundays! When my visit was completed went out to the desk. The receptionist never acknowledged me. I had to ask her what’s next. No papers to sign or educational materials were given. She told me to have a seat then she yelled at me from across the room that I was good to go.
I am disappointed in this facility as it is 5 min from my home. I am concerned for safety at this place, customer service is non– existent. They are always looking at their computer but I do not know what they are so busy with, parking lot is usually empty.

This place lacks customer service and basic knowledge of running a medical facility. The girl told me that I had to pay in full because I didn’t meet my deductible yet, I advised her that we have an HSA account and we never pay out of pocket in fact when I brought my son there I didn’t have to pay a deductible. So she gets on the phone to «verify» my insurance after 20 mins she said she couldn’t verify because they were closed! I’m like really this is Urgent Care where most services are performed after normal business hours, if you don’t know what you’re doing just say that! Needless to say I refused to pay because I know I don’t have to, went to Legacy Urgent Care which is a further drive for me but I didn’t have any issues with insurance they had me in and out in 45 mins! I will never go to «Low Class Urgent Care» this poor excuse for a medical facility is literally 2 mins from my house but if I needed urgent medical services again I will just drive the 15 mins to get to Legacy Urgent Care.

I’ve visited first class 4 times and couldn’t be more pleased with the care I’ve received. Dr. Taiwo is knowledgeable and kind and he spends as much time as needed with his patients. I’m very lucky this urgent care clinic is close to my home in Murphy.

Staff was helpful and got in to see the doctor right away. He knew exactly what was wrong and gave me some options. Very helpful. Glad this new place is so close to home!

AVOID!!! We were also required to pay $ 300 in full up-​front for a simple visit that resulted in a prescription. Then, the EOB from our insurance said they over charged us for the procedure by $ 85. I have called them 4 times to try to get our refund and each time have been told that a manager has to approve it. I’ve yet to receive a return call from a manager or refund. Based on other reviews I’ve seen, I also think this is a scam they are running. They hope you won’t pay attention to your EOB and the fact that they WAY overcharged you.

To start things off, they claimed they couldn’t verify our insurance and we were required to pay in full up-​front. Then, we get an EOB from our insurance saying they paid in full. I have called them 3 times to try to get our refund and each time have been told that a manager has to approve it. Based on other reviews I’ve seen, I think this is a scam they are running. They hope you won’t pay attention to your EOB and see that they go paid twice. But, that was just the billing issue.
After waiting over 45 minutes in an empty waiting room, they finally saw my son. The doctor us that he was pretty sure it was strep throat and didn’t need to run a test because he was going to prescribe «X» either way. He told us they would fax it to the Walgreens next door. We waited about 30 mins and went to the Walgreens. They had not received anything. So we went back to Worst Class Urgent Care and they said they would send it over now. They did… without the dosage! So Walgreens calls back over to find out the dosage and the doctor had left for the day. After we got it all figured out and they gave us the prescription, it wasn’t even what he said he was going to prescribe. It wasn’t the generic of what he said.
Stay away from this place.

Unbelievably horrible. The girl at the front desk never made eye contact, was rude, bored– seemed stoned (?) — she would rather be anywhere else. We were told a normal visit would be $ 160 but could be more for a more complicated diagnosis. We spent less than 5 minutes with the doctor and were billed $ 264 — simple visit resulted in a prescription for antibiotic. Go anywhere else — take your chances with an internet self-​diagnosis or see a witch doctor. This place is scary!