Lowe’s Home Improvement

The worst experience!!! I purchased a stove, dishwasher and range hood over two months ago. Clearly stated I needed the deliveries coordinated so that I wouldn’t have to take too much time from work.
The stove took two months to get here!
The dishwasher was delivered damaged so will need to be rescheduled.
The range hood should arrive today and seems the only thing on time. It also took twice as longed expected.
None of these appliances were cheap or on sale. And no one seems to care.
I’ve been to the store in person twice during this ordeal and was told I «would be taken care of». No idea what that means.
I’ll NEVER buy from Lowes again.

DO NOT ORDER APPLIANCES HERE! I’ve been dealing with a nightmare of being on hold, rude store managers, endless transfers and no solution. No one wants to take the blame for why my washer/​dryer have not shown up after a week. They should be kissing my ass and bending over backwards to rectify this immediately and yet I’m met with shrugs and attitude. I’m furious.

Don’t ever order anything from Lowes. If it is not in stock at the store so you can take it home, you may never get it. I paid for a table and was told they would call me when it came in. Waited several weeks and nobody called. Went to the store and they said it would be in a few days. Went back a week later and they said it was discontinued. Got my money back and going somewhere else. They are very screwed up.

Lowes uses a third party for delivery on appliances who then uses a third party who then depend on the drivers to make the schedules for the day, so if you ever need Any questions answered regarding your delivery… good luck. You be redirected and redirected to all the companies pointing fingers at each other with no helpful answers or resolutions. The managers of all are less than useful or helpful and should definitely not be managers.
Don’t use lowes for appliance delivery as it is a nightmare and they don’t care and are not helpful. It’s a good waste of a day to use them.

The store is well stocked and your typical big box store, however the employees are less than a joy to deal with. They are hard to find when needed, and while it didn’t happen to me, I personally heard an associate put down several customers asking questions and advice for different plumbing issues. Short of actually calling them stupid, I could imagine the customers leaving feeling not so good. The cashiers have made mistakes ringing stuff up, so make sure you check your receipt before leaving (i.e., I was charged for 5 extra items). Also, if you get a coupon through e-​mail, unless they can scan it, you won’t be able to use it, even when the coupon specifically says that the cashier can enter the number in. If you know what you need and can find it yourself, it’s a fine place to go.

Ehh. Service is sub par but store is large and well stocked. If you know what you want, you’ll be ok. But for assistance, you’ll have to search for someone.

Came in today to choose lavatory sinks, the 2 I needed were on a high shelf.
Pete H., from millwork, was very helpful ‚
and coordinated with Dave from plumbing
to answer all our questions. They were extremely professional. I will certainly return, as I’m remodeling.

I thought I was a fan of lowes. But their customer service in early evening has gone to crap. No one at the Paint counter so I got a lady that doesn’t belong in customer service. Asked for a type of paint and colors and she had no idea what I was talking about and said «huh» about 3 times and wasn’t listening. Said goodbye. Lost $ 100 worth of business plus whatever in the future. Customer service was busy talking to each other rather than help a customer in the beginning to find a paint person

Fine if you’re buying hardware. Don’t bother going there for major appliances. I ordered a microwave 7 weeks ago, and I still don’t have it. They changed the order. They don’t communicate. It’s difficult to reach someone to talk to. I think Lowe’s supply chain is totally broken.

I came in this afternoon to speak to someone regarding a custom cabinet order, and I walked out receiving NO help. I asked the gentleman in the cabinet area twice if someone could help me. The first time he said someone would be returning from lunch soon to help me. The second time (and 20 min later) I asked him for help again, and he ended up giving me a business card of someone who could help me at a later time. He explained that I should have an appointment if I wanted help with something like that. This location was not busy, and there were several employees standing around this gentleman just messing around. I won’t return to this location ever.

If you are looking for Stoves, this store was very very helpful! Had a great selection at very reasonable prices and the customer service, particularly from Stephen, exceeded our expectations!!!
Thank you Lowe’s for great quality, highly professional customer service, and reasonable prices!!!
Brian V. and family

Friendly and helpful staff. Whenever I can’t find something, I just have to ask a staff for help. We enjoy our shopping experience there.

I purchased a refrigerator from Lowes a couple days ago. When the refrigerator was delivered it did not work properly so I called Lowes to explain the situation. This is where it could have been handled properly. Instead when I called the store they gave me the number to the delivery company who installed the refrigerator who did not help and they instructed me to call the store back. I did this but then was given a different number to call since it was recently purchased? After being on hold for 20 minutes the customer service rep said that I need to contact the store and they should be able to help. I preceded to call the store again and was disconnected twice! I called back again was out on hold and told I would have to wait a couple days for a replacement. At this point I was so frustrated that I asked for a refund and to speak to the manager. I was out on hold again and disconnected again! I called back asked for the manager and demanded action. Horrible customer service and broken process for customer problems.
The sad thing is that I would have been okay with a swap if it had been handled properly. Now I am getting a refund and went and purchased the same refrigerator at Home Depot which I should have gone to in the first place.

About 18 months ago, I spent 2+ hours in your Door & Windows Department working with an associate to develop ordering specs for multiple exterior fiberglass doors. The associate had several questions for the vendor to finalize my order, and was supposed to call me when he had the answers. He never called back, and did not respond to my messages.
Two weeks ago, I spent 1 hour with Pete in your Door & Windows Department to develop ordering specs for Masonite Interior Doors. Even though the Masonite Web Site listed Lowe’s as a retailer, Pete was not able to locate and bring up the Masonite Door Ordering System on his computer. He explained that he did not think that he could order this brand, and said he needed to seek direction from his manager. I left with his promise that he would call me. He never did.
My above experiences explains why you do not sell too many doors, the department is always void of customers, and why I will be very unlikely to enter your store again.

Love this store and if you get Juan as your check out person at the register, you’ll be treated to extra friendly service.
The store is kept clean is kept organised and it’s well stocked. No reason to visit anywhere else and if you need plants and garden supplies, this is your place for sure.
I have never had a problem with the health of the plants I buy from Lowe’s and if your a veteran, you’ll get a discount as well.

I had a Kitchen remodel when. chaos happens I was able to have a simple solution coming from a home of 300 years old having beams in it I was able to have the hood in my kitchen Thanks to Konrad skill in painting I get so many compliments from contactors friends that are engineers on how well and nice looking it is I love my kitchen and it is the soul of the house so thank you

The slow closing toilet seats are great. I changed them in the whole house. They are a must upgrade.

I’m very disappointed with my local Lowe’s. I want to like them considering they’re literally a two minute drive from my house to their store. But the past few times I’ve been here I’ve left frustrated and upset.
A couple weeks ago my boyfriend and I came in to purchase some air filters for our air conditioner. After wondering around a few minutes and not locating them, we asked an employee where they’d be. The employee asked if we checked X aisle yet, when we replied «yes», the employee commented, «well, I guess we don’t have them.» What! Not a, «let me check the computer,» or «let me help you find them.» Nothing. After wondering around a few more minutes, my boyfriend and I finally found the air filters. What a worthless employee.
This past weekend my boyfriend and I went to Lowe’s to purchase a grill since they were on sale. After picking out the one we wanted, we went on a mission to find an employee to help us. The employee who was working the department with the grills was unfriendly and not helpful at all. He ignored us for awhile as we were trying to get his attention without even a «I“ll be right with you.» We ended up having to be direct and somewhat forceful with the employee with what we wanted since he was so useless and appeared to not to want to help us.
Last thing that got to us about this Lowe’s was the cashier’s don’t seem to enjoy their job. Last time we came in, the cashier we used didn’t even say «hi» to us and instead of scanning our items into the computer, she typed each bar-​code in. This took forever. It was more frustrating than anything. I wish she would have told us if the scanner was broken or something before she just went on her way.
All in all, this Lowe’s is a disappointment mainly because of the employees. My boyfriend and I will now take our business to Home Depot, which is still a close dive to us, but not as convenient as Lowe’s.
Cheers!

Argh, this is so hard! Something is different than HD, it’s a little neater and a little better organized. Maybe the associates here are more helpful, but when it comes to selections — you have to give it to HD. Also, tried to order a washer and dryer and their delivery times were 2 weeks away (versus 2 days!). I try to like this place better, but it’s hard, good enough for day to day things. but when you dig deeper you hit the rock!

Having Lowe’s very close to my house is a blessing since we are always upgrading and remodeling. Having said that, we have been dealing with a Bosch dishwasher that doesn’t drain right for the past year. so obviously it is time for us to get a new one. Our first stop was Lowe’s because of its close distance to our house.
When we got to the appliance area, there were some customer who were being helped by the lowe’s employees. We got to browse around and see different options. After about 5 mins a very nice gentleman (named James) approached us and asked us if we needed any help or had any questions. We explained our problem and why we are there.
He walked us through different options and explained to us how their credit card promotions work. When it came to dishwasher itself, he was very knowledgable mentioning that he was a community management for a long time so he knows alot about appliances…
I personally had never been given this much time when it came to buying appliances. Usually sales associates would want you in and out meaning that they don’t want to spend somuch time on you… We didn’t end up buying a dishwasher that day, but after visiting Home Depot and Best Buy, we are going back to Lowe’s today to buy the dishwasher that we were considering…
It is noteworthy to mention that the prices for all appliances at different locations are very competitive so it all comes down to the quality of customer service that is presented to the customers. Thus I am happy to mention that because of the great customer service that we got from James, we are going to buy the dishwasher from Lowe’s…
I hope that his supervisors get the time to read the Unilocal reviews, because they need to know how hard their employees are working and how their hard work contribute to the success of the whole team.