Chase Bank

This review is strictly for my experience with the operation side of this branch, as I did not have any interactions with the New account section.
I usually do my transactions at the ATM. But today I had a transaction that I had to do with a teller so I went inside the branch. There were 3 people ahead of me which is not a big deal right? WRONG!
Slowly, the line started to get longer and longer… There was only one teller who was helping customers. The second teller was balancing ATMs (I think) so he was just there counting money… Yes, on a Monday morning, there was only one teller who was helping customers.
I have to mention that there was a useless Greeter who was greeting people, but basically wasn’t doing anything… It would have made more sense for her go to the teller side and help the line!
But nope she didn’t do that… When a customer (from the line) actually complained, the greeter response was, «we just have a teller for now»… And that is it… I was like wow… What happend to customer service!!!
I remember when it was Washington Mutual, all the employees were so nice and friendly and customers were actually meant something.
With Chase I feel like I am just another number… There is no common sense and there is no sense of urgency… They basically don’t care… That is the bottom line…

This is the best branch location in Orange County because of the outstanding staff. They are always personable and friendly, making the banking experience superb. Leo is a great teller. He always shows he is knowledgeable about banking protocols and policies. If I ever have a question, he’s the man to go to. It is such a relief to see this personal customer service in today’s world. Alexa was also outstanding, unfortunately she has moved out of the area, but I am sure she is delivering the same service at another location. Great job guys, your customers love banking with you.

I’ve been trying to call the office for five days straight… why dont they ever pick up their phone? Terrible.

Crappiest Chase I have ever been to ever. I had a flight to catch but needed to come in and change my address because they told me I had to do it in person. The people in the cubes were just sitting there doing nothing. One of them was even looking right at me while I was waiting. I’ve been with Chase for a long time and after that experience, I will be looking at moving my bank accounts somewhere else.

The lack of customer service at this Chase Bank is unfortunate. The cost for the construction work being done in the lobby could be used instead to hire helpful bankers. The wait was bad enough that I simply left, which appears to be what the employees at this Chase prefers.

Was just at this branch, where I sat & waited patiently for a «Chase Private Account» banker. I inquired with the tellers politely if someone could assist me with my account, & the tellers appeared annoyed and informed me to continue to wait, because the bankers were «busy assisting other customers», which is interesting because I watched two of the bankers in offices chat and joke around while I and another person waited. The other person waiting looked upset as well. This was 4pm, Tuesday April 7^th.
I decided to leave, to which the Chase employees did not appear to care, and I am literally at Wells Fargo where they promptly greeted me.

I am giving this Chase branch 5 stars for excellent customer service. Jeremy Sebastian has gone above and beyond the past couple weeks to help process some complicated requests. I am very appreciative for his patience and time. I also enjoyed working with Summer to set up my business account. The staff here is very knowledgeable, and always friendly. I highly recommend!

Been baking here off and on for the past 3 years and the same people still work there so its nice when I am in a rush they are very accommodating. The one thing that has been disappointing is the drive thru has been CLOSED the past 3 times and I have had to fight for a parking spot and then wait in line inside for quite some time. I refuse to go to the new one by the 5 fwy that place is a joke if ur in a hurry dont even think about it.

Been banking at this location for about 3 years. The staff are professional, helpful and friendly. Love that they also have a drive thru at this location. Whether you deal with a financial consultant or a teller, it’s always a pleasant experience.

Every time i go here i always get treated GREAT, sometimes i had to wait for 5 min but to me it’s worth it, Alexa is a great banker to handle your questions and concerns for any transactions.

This ATM ate my money and spit out my cash 5 – 6 times on three separate occasions in a week and then took the cash and not my checks! I tried quick deposit from my iPhone 5 and failed all times! Can’t deposit my frigen money 8 times! WTF! I’m so upset I have bills to pay and can’t pay them! They better not charge me late fees as their technology won’t take my funds! I have USAA but they don’t have branches everywhere but I think after this two hours on the phone with customer service being transferred and hung up on I will change all my accounts! I have to pay my staff and can’t pay them or my bills on time with this type of service ! Who won’t take your money ??? CHASE!!! Talk about the worst experience being at drive through teller with cars behind you honking or swearing because of a bad ATM? Bad bank service!!! :(no one could help me on the phone… End results late fees and can’t deposit clients checks! Inadequate and lame! Bank else where !!! Even CITI BANK beats this service ! I would say so much more, but time and bad reviews will tell it all!
No machine will ever replace human service. Too bad I get off late ! Ugh

Their drive up ATM is pretty cool. However their drive up banking is slow and not eco friendly. They take more than 5 minutes for a customer (of course it depends on the transaction but might as well stop the vehicle and go inside) and not waste gas (I had to stop the engine after a minute of waiting). There was not a dedicated banker to help with the drive through. It would be of help if they assign a person there.

It’s a bank :)

I don’t know if this is a change in all Chase banks but this Chase is like… ridiculously friendly. Not in a pushy way, but I guess if you don’t normally enjoy making small talk you may feel this way even though I really feel like people shouldn’t feel offended over friendliness.
But seriously, every time I go in they’re super nice and ask me about my day and I basically feel like I’m at Trader Joe’s except everyone is wearing blue/​black/​grey. I mean it’s not like it makes me want to open 2938 accounts, but I feel like if I wanted to inquire about future opportunities with them I totally would feel fine doing so.
Also they have a Drive-​Thru ATM, okay seriously awesome.

This is a great, convenient bank location situated in the parking lot of the Aliso Viejo Town Center. We received one of their $ 50.00 mailers for opening a checking account with them and took them up on their great offer, and opened up a savings account as well.
The gentleman who helped us was just the right amount of friendly (I’ll explain later.) and helpful moving through everything from transferring our money to getting our new debit cards set. Later, looking back upon the whole process, I like the fact that no one at this branch have ever been pushy or overly friendly just to get more money out of us or try to make our money «work for us». I can’t say the same for our local branch. I was receiving phone calls all the time with the workers trying to make our money «work for us» when I explained how I would contact them if we ever decided anything. The phone calls kept coming, so I finally decided to stop answering their calls.
The workers here have also offered my daughter lollipops, so she just loves it when Mommy or Daddy have to do their banking. She never forgets which establishments recognizes her and gives her a little treat or two.
Oh, and another HUGE plus for me are their awesome automated teller machines that take deposits without you having to fill out the envelopes or deposit slips and can give you a photo copy of your deposit on the spot! Very convenient for anyone on the go! I can’t tell you how many times I had a deposit on me and no extra deposit slips, envelopes or even a pen in the car for the other banks. Way to go Chase!

I love this Chase. The tellers are very friendly, fast, and accurate. Lots of parking.

I’ve never really thought of reviewing a bank before. I mean, I mostly deal through the ATM and when I do walk in, it’s do the paperwork, get in line and complete the transaction. Done.
However, my last two visit to Chase have set a new standard in banking service. Each time, before I can even get my paperwork done (and the tied down pens all have ink — yippee), someone has come up and asked to help. «I’ll take you over here and finish up your paperwork for you,» said one kindly woman working there. I was waiting to get the hard sell on something but instead, she noticed that my account could be upgraded for free. I now get five free non-​Chase ATM transactions a month, plus other nifty services.
Now that B of A has issued yet another ridiculous fee, I’m trying to get my husband to switch over. At Chase, they’re very helpful, very nice and very efficient. Way to go Chase.

Love this bank. The staff is very friendly, the lines quick and what I like is that they serve coffee in the little corner to the right of the client line. I suggested they should serve donuts with the coffee…

This Chase is conveniently located in the Aliso Viejo Town Center. I always find it convenient to stop by here with Ralph’s, PetSmart, Starbucks, Edward’s 20 plex, and Fatburger within walking distance. Parking lot is well lighted at night. Interior is very clean and well managed. Lengthy evening lines usually get through in a couple of minutes with the number of tellers they have staffed.