Bio-Safe Cleaners

My clothes smell horrible. Just horrible. I tried this place out to try to save money. I am regretting it as I sit here at work and reek of a bad stench. Not happy.

I MISS YOU! I moved to Austin TX 1 year ago, and I have yet to find someone to replace you! I have tried 7 different dry cleaners and they are either to expensive, do an awful job, or both! Please move to TX so I have someone I can trust with my suits again! I am not sure why no one in Texas knows how to launder suits and shirts and why they charge 3x the going rate! I can’t describe how much I miss you!

This place will RIP YOU OFF! I’ve never posted a Unilocal review before but this experience has definitely made me feel like I have to. I took in men’s dress shirts 6 months ago for standard dry cleaning and was charged $ 1.95 per shirt, very reasonable. This week I took the same shirts in for same dry cleaning, they charged me $ 3.81 per shirt!!! I asked them what their prices are for men’s shirts, they told me starting price is $ 2.25 and goes up depending on the type of material, etc. Well, it’s interesting how the material on my shirts did not change, yet the price almost doubled! I have been to many different dry cleaners over the years and I have never felt ripped off like this. Jacking up prices for no reason and getting a lousy explanation that is obviously false. I will NEVER go back here again, which is a shame because this is the closest dry cleaner to where I live, but it’s just not worth it to get ripped off again. NO THANKS!

HORRIBLE!
Dropped off $ 200 pair of slacks on Monday with other items to be picked up the following day (Tuesday) after 6pm. Go in Wednesday morning, 3 of the 4 items ready. Told that they don’t know where slacks are, that they send cleaning somewhere else off site to clean, come back after 6pm and they will find them.
Returned after 6pm like asked. Slacks still missing. Notified them that I had a presentation following morning at 8am and that I needed them to figure it out. Was told by 2^nd person that their machine was broken and mechanic hasn’t shown up. What?!? Fine, find me my slacks in whatever pile they are in. Sorry doesn’t work that way, asked to return this morning at 6:30 to talk to morning crew to figure out where they are. What?!? Are the off site or in a pile or ???
Did as asked, returned this morning, still no slacks. But they did go back into a pile somewhere back there and attempt to give me someone else’s slacks (32 short, cheap. I’m a 36 and mine are tailored). REALLY?!? You try to make me happy by giving me someone else’s slacks? Is that what happened to mine?
Obviously won’t be returning here. If I could give negative stars I would.

No issues. Always done early. Friendly. Good job on clothes. Prices are better than others nearby.

Love this place. My clothes are always done on time and they look great.
Jenny is absolutely wonderful. She’s sweet, full of energy and very warm.
It’s a pleasure visiting this place!

Rip off artists! I never write reviews, but I felt obligated to inform the local community of my experience here. I used this place a few times and never received a clear answer on their pricing. I noticed the bill getting higher and higher after every pick up and finally asked for a break down. The lady could not even give me one! Suddenly, she had trouble speaking English! I found out they were dry cleaning most of my shirts I asked them to launder and the excuse was it was «thin fabric». I have taken the same business shirts to many other dry cleaners and never had a problem. It was just an obvious attempt to rip me off. Once I confronted the manager, she offered me a small credit with an attitude. I said no, just rip me off like you intended and I will just never return and write a review informing others of your business practices. I now take my dry cleaning to TLC cleaner on Aliso Viejo Parkway right around the corner and the customer service and pricing is outstanding! highly recommend. Anyhow, that’s my two cents. I hope this helps someone.

I love this drycleaners! I almost didn’t go because of all the negative reviews. I’ve been going to this drycleaners now for the past few months and I’ve never, ever, ever had a bad experience. They’re wonderful and nice. My clothes is beautifully dry cleaned and the best part is that it’s environmentally safe. I highly recommend them.

ZERO stars — STAY AWAY.
We have been using Bio-​Safe, self-​billed on their window as «The Best Cleaners in Town», with regularity for the last three years because of their extremely convenient location in Aliso Viejo Town Center. Why the change of heart?
Although Bio-​Safe is convenient due to their great location next to Ralph’s, the pricing has never been great. We’ve had minor negative customer service type run-​ins at this place before, but the experience we had over the past week was the straw that broke the camel’s back. Greed and dishonesty are not characteristics of a good business.
My wife and I brought in three new curtains for a simple hemming and were served by a newer associate who didn’t know what price to charge so asked the manager (you will know which one she is) who asked us the hem length and whether we wanted the curtains cleaned. We told her the hem length and that we didn’t want the curtains cleaned — only pressed. She nodded in agreement and quoted us a price of $ 18 per curtain — pretty high for a simple hem and a quick press, but we said ok.
My wife comes to pick up the curtains and is greeted by the manager who tells her that the price is now $ 25 per curtain — almost a 40% increase in the price. My wife had previously dropped off a fourth curtain and since it was still hostage with them, had no choice but to pay the $ 25. My wife came home distraught about how we had been overcharged and I agreed to pick up the fourth and final curtain.
This morning, I went in to pick up the curtain and was greeted by the manager who simply held out her hand for me to put the ticket in. When she came back with the curtain, she said not $ 18, not even $ 25, but $ 30! For a simple, straight hem! Though this was pretty ballsy, I wasn’t shocked as she had already way overcharged us for the last ones. And I was prepared…
I told her that there were a few ways we can handle this:
1. You can give us the fourth curtain for free since you overcharged us by 40% for the other three, quoting us $ 18 each and collecting $ 25 each instead.
2. You can refund the difference from the last three overcharged curtains and we’ll pay $ 18 for the fourth.
3. You can refuse to do either and I will report you to the Better Business Bureau.
After making several excuses that didn’t wash and which I handily refuted, she elected option 1.
The worst, dishonest customer service and the reason is GREED. We are not stupid and won’t be taken advantage of here again since we won’t be patrons any longer. We strongly urge you not to patronize this business either. Heed this and other reviews — you will be taken.

Horrible, Horrible, Horrible customer service and manager!!!
The lady who you would think is the owner, is in fact the manager. This lady needs to learn simple basic courtesy and customer service lessons STAT!!!
Why you ask?
I went to pick up my expensive coat (Betsy Johnson) first day of my Christmas week off which was the same day I was traveling.
They brought out my coat missing the two cuff belts. When I asked about them, she proceeded to tell me they never got them, and it was my fault I didn’t bring them in the first place, there is no way they lost them, they put everything thing together and even if they fell in the basket they will find them at the end of the day… nothing ever goes missing… and she kept saying she remembers this coat and this coat didn’t come with the cuff belts, only the waist belt and I was the one that needs to go home and go look for them since I didn’t bring them with the coat in the first place. She proceeded to argue further, called out her worker in the back to back up her story that this coat came without the 2 cuff belts and she just kept going at it. Then she left me standing there and walked away to the back of the store. I continued to assure the worker that I brought all the belts with the coat as I needed them also cleaned with the rest of the coat. She finally comes back and continues to argue very rudely blaming me for this mishap and there is no way its their fault.
I finally realized I am getting nowhere except angrier and angrier and then I said at least take down my number and if you find something give me a call… something she never thought of… go figure!!! She finally said ok after I repeated that request a second time… and she took down my number and name.
All she could have done was talk to me in a much better and calmer tone to say maybe I forgot to bring them in or they will do their best to look for them and if they find anything that they will let me know and ask to take down my info or add it to my account (which she had already closed on the computer and dismissed the issue)…but noooooo. Very aggressive tone, no remorse, blaming the customer was her best customer support!
The woman almost ruined my Christmas week off. Not to mention made me very angry and very upset the rest of the day. A great start for my Christmas vacation, thanks!!!
Well guess what?
I come back from Christmas vacation to find a voicemail waiting for me from the cleaners. YES they found my cuff belts, and the girl on the phone (who was NOT the manager her name was Norma) was apologetic and said to please come pick them, they apparently had bagged them separately and were left on the rack!!!
So I go to pick them up and guess who is there to hand them to me, the horrible manager, she looks up my account and says that I have nothing there, I told her about the phone call and she finally recalls and goes gets them… then she proceeds to tell me that they were mixed with another customer’s coat and asked me to check and make sure these are mine. I said yes I am sure these are mine and took them and walked out (it is not your average black common coat, so I highly doubt she mixed them up with another customer’s coat… but hey maybe if I stayed longer to argue, she would have come up with a third scenario, (preferably in which I was to blame). She didn’t even once say we are sorry for the mix up, have a nice day, good bye… nothing!!!
I would give them negative stars if it was only available!!!
You are better off going somewhere else, up the road to TLC or across the street to Pacific Cleaners… I know for sure I won’t EVER be going back there!!!
Don’t know if its me, but I personally don’t like paying good money (they are not cheap cleaners) to be treated badly and rudely… not to mention wronged and with no apology from the manager to boot. Oh and did I mention you may not get your clothes back!!!

Average place, be very specific if you bring anything in that is delicate. They don’t take great care…

I rarely take the time to write reviews but after reading many of the former reviews, I realized it’s not just me.
Scenario — I didn’t have time to make it to my normal dry cleaners so I settled for BioSafe. I dropped off some slacks and some regularly-​laundered work dress shirts, got my receipt and headed to my car. Looking at the ticket, I realized the woman was sending my shirts to dry cleaning so I went back to get it corrected. The woman then told me that I need to dry clean the shirts, even though I had just told her that I’ve laundered the shirts several times and they have never been dry cleaned. She then changed some shirts to laundry but kept some as dry clean even though they typically get laundered, giving me some sort of excuse but added that she would give me a 10% discount. I said that was fine but, between you and me, I don’t think she was going to let me launder them anyway.
Days later, I came back to pick up my clothes. The woman verbally applied the 10% discount, I thanked her and she told me the total was $ 18.50. That sounded fine to me and she ran my cc. She gave me a receipt to sign, which didn’t show a dollar amount but that isn’t completely out of the ordinary so I didn’t think much of it. I then noticed her tear the second receipt and immediately throw it into the trash and she walked away without offering me a copy… again, typically not an issue. I figured I was charged $ 18.50, like I was told but, evidently, she charged me almost $ 35. So two pants and five laundered shirts, two of which she insisted on sending to dry cleaning even though they have been laundered at least 20 times before, cost me $ 35. That’s nuts. The little old Asian woman behind the counter is not honest at all. Apparently, she has been doing this to many customers for quite some time.

Stay away! These guys are cheats!
I was hoping these guys were amazing because it is so close to my work and very convenient.
I’ve dropped off laundry here twice and both times they have overcharged me!
The first time, I had 7 of my husbands shirts to launder (not dry clean) and when I went to pick them up, they gave me a total price of $ 21! When I questioned them on it, the lady tells me that a couple of the shirts had to be dry cleaned instead of laundered because of the material. I let it go thinking that because there were so many shirts, they just missed pointing it out to me. There is a $ 3 difference per shirt if it is dry cleaned versus being laundered.
I picked up 3 shirts earlier today that I had dropped off for laundering. All 3 were dry cleaned and I was charged $ 15 instead of $ 6!!! This is totally taking advantage of the customer! Never was I told that those shirts ‘couldn’t’ be laundered, and honestly those shirts have been laundered before! You are stuck paying then because they’ve done it and the only way to get your clothes back is to pay up!
The lady today acted like there was nothing wrong with what they did and that it’s my fault!
Stay away!!! Stay away! Stay away! Totally not worth it!

I’ve only had good experiences here. The lady/​owner that other reviewers mention can be abrasive, but I don’t think she means to be offensive. They always have my stuff done on time and do a good job with the cleaning. I’ve also come by just after closing before and they re-​opened the shop just so I could pick up my stuff. Definitely went above and beyond.

This palace is great!!! I’ve been going here for a couple of years and have never had a problem. I always get my cleaning back on time and they do a great job. A bit on the higher end for cleaning but you get what you pay for. Thanks

I rarely write review unless I feel almost it is a duty for others to be aware. My husband just moved to Aliso Viejo this year and we use dry cleaning service very frequently. I like the location and despite the bad reviews I feel I would give them another try although my very first visit was not all pleasant (which I dont even want to mention here). It turns out it was a very bad idea.
Last week, my mom helped me drop off a few items as we were out of town. She also had a blouse to be cleaned. She mentioned to the staff there were a couple of spots might need some extra treatments, and the staff replied, oh, we cant guarantee it would come off. My mom said she just wanted to make sure they notice it and at least try to get it off. They were so rude and defensive, just throw the clothes back at her saying, why don’t you clean it somewhere else. It was very unpleasant and humiliating experience, I felt so bad for my mom and I cant go back to the place anymore but really want to just to ask them to apologize to my mother. No customer deserves to be treated this way as if they are lacking some basic business ethics and don’t know how to even treat other human beings with respect. How can they even be in service business???

This is a very slow, expensive cleaner with horribly deceptive business practices. DO NOT take your laundry, dry cleaning or any other business here.
As many others note the management staff here is extremely rude to its customers. On only my 2^nd visit here and after bring told it took FOUR (4) DAYS to launder my shirts, I went to pick up my order and found the charges had been increased 50% over the published laundry service price. When I asked why I was told that some of my 100% cotton, simple solid-​colored dress shirts (which I have had laundered by other cleaners for years without any problems) had been dry cleaned instead of laundered without my instruction, knowledge or consent. This cleaners uses your phone as the customer account so I asked why they didn’t call me first. I was very rudely scolded as the manager on duty last Saturday tried first one and then another made-​up excuse (won’t fit our presses, too delicate, the collars curl is we launder) to attempt to justify why they arbitrarily picked some of my many, all identical (!) shirts to dry clean and refused to reduce the bill to the already expensive previously-​agreed price. Finally I gave up saying I would just find a better cleaners — which you should do as well!

Horrible service. The woman (who I think is the owner) is rude. When they ruin /​tear shirts, they don’t even offer service credit. When stains don’t come out, they refuse to redo the cleaning, telling you that it’s your fault. Finally, if you don’t specify otherwise, they dry clean everything, and their prices are outrageous. If you try to ask them to laundry, they start arguing that it should be dry cleaned.
I was a client for 4 years due to a close location. NEVER AGAIN.

Bio-​Safe Cleaners have been around the Aliso Viejo community for many years and I have come to respect their professional work and strive for a cleaner environment. I have recently learned that they are also trying to do something positive about creating a smoke-​free zone in and near their Cleaners, as they realize the smoke is creating harm to not only their customers’ health, but their clothes, as well as the environment. Something you don’t hear very often from a local Cleaners! A major plus in my book.
They may charge slightly more than smaller cleaners nearby, but you are paying for their quality work, cleanliness (clothes and environment!) and attention to detail that truly makes them stand out from the other cleaners I have tried.
They provide friendly service and Jenny (in the front) have been working there for a long time and knows exactly what it is that you need. No need to look for another cleaners! You can sign up for their email service, and you can earn cool discounts! They are experts on wedding dresses, and high end clothes (i.e. St. Johns) and delicate clothes. Plus, you can do your grocery shopping right next door! :) Stop by Bio Safe Cleaners!

Since I moved here 2 months ago, this is the place I bring our clothes. The service is great. Jenny, who takes the laundry, always has a warm smile and personality. The turn around time is quick and works well for us.
I had given up on couple of outfits and was going to throw them away. They accidentally made it into the bag of my husbands shirts. When my husband got his shirts back, he realized that I had couple of things. The clothes I had given up on looked and felt new!
They don’t send clothes away to be cleaned. They do it all at this location.
I am very happy with them and will continue coming here on regular basis.