Wells Fargo Bank

Horrible experience with this bank. Not only is the «system» messed up on the app, but also the pending transaction information is inaccurate on both the website and the phone application. Very unsatisfied considering the fact that I trust this bank with all of my financing and checking account. «I’m sorry, nothing we can do» was all I was given after an overdraft fee that was not even looked upon twice by an associate named Lily. I’ve gotten the fee waived once before due to the same issue but was simply given sympathy on my previous visit on January 14^th. Bad customer service. I will most definitely be switching banks.

This is my favorite Wells Fargo Branch at ALL TIME. Tellers are very friendly and bankers are very helpful. Last week my accounts was locked because of the fraudulent activities. I went to the branch and their manager helped me right away. She was so fast and extremely helpful as well as the banker whom I met at first. I am so thankful of them for helping me to prevent my lost. Greatest customer service EVER!!!

Had way better experiences with this branch recently in comparison to 4 months ago. Improving for the future is more important to me as a consumer than my past experiences. Good job

Emmmmm… I have been banking with this branch more then five years… there is no banker called Diego :) I think it might something wrong about the previous review :) the services is always great here .at least I feel satisfied about it :)

Great place (: awesome customer service! They were able to resolve a problem I had with a different branch. They truly care about all of their customers needs. Super friendly bankers and they are very helpful! Come here you will not regret it! Plus the service is fast!!!(:

Honestly best bank to go to. I’ve been to various Wells Fargo banks and they can’t compare to this one. The tellers are the nicest people ever, they truly care about you and want to know how your day was compared to other locations they just don’t care they don’t even bother saying hello. Don’t understand why people are saying slow service… it’s not their fault, it all depends on the customer… Really. One con about this place is parking… you can’t find parking Fridays and Saturdays due to the crowd of people going to the restaurant next door, but could be solved by just parking behind the structure :)

I bank here quite often only because it is convenient. Yes, there might be a couple of other branches closer to my home, but this one probably has the most efficient parking… meaning there are always spaces available for customers to park. This branch is located in a shopping center with a Big 5 next door, along with a Staples office store, and a Starbucks across in the same parking lot. So it does make a difference for me because of the convenience to shop or to grab a quick coffee for a coffee addict like myself.
Service has always been quite good on any given day. There is always a person regardless of their position to greet you as you walk in. That’s a good gesture that shows professionalism.
On a bad day, you may encounter a customer screaming at a teller for some transactional error (probably), or you may see a teller (s) going through mid day blues right after lunch. They could be working at a snail’s pace, or worst of all is when they rudely close their teller window in front of you right before your turn to bank especially when you have been waiting…
I understand everybody needs a break… but could there be another person in the back office to fill in for the person on break? At least wait until the line shrinks or when there is less people in the bank. Please…

Came here this morning to cash a refund check from SF State. Upon entrance, I was immediately noticed how spacious and friendly the environment this bank has. A young lady greeted me with a smile and directed me to wait in line until the next available teller is ready to assist me. Jennifer, my bank teller for the day, greeted me and provided me with prompt, courteous, and friendly service. I was in and out in a matter of minutes. Although I don’t have an account here, I was delighted with my first time experience here. Would definitively consider Wells Fargo the next time I decide to open a new bank account and/​or debit/​credit card.
Also, I’m not sure if this just a summer event deal, but there is a table filled with cookies and drinks, specifically lemonade for customers to grab a snack on. I don’t know if it’s the service, snacks, or both, but this bank personally made me feel welcomed for a first-​timer.

Wells Fargo in general is a good bank.
This branch is nice because there’s so much room when you walk in. The parking lot is easy to park in, and you don’t have a lot of tiny little parking spots like a lot of other banks do.
Clean and well kept bank with good tellers that are very friendly. I got someone who was training and she was very friendly about it. Overall very welcoming and nice bank.

I would give this branch 5 stars but i personally dont like Wells Fargo. Their fees are ridiculous, well all banks are but Wells Fargo wouldnt refund the $ 5 fee every day that your account is overdrafted. Like honestly that is unreasonable so i closed my account. And when i call customer service for Wells Fargo they play 20 questions like i am not WAYNE, i gave them my social security + dob + security question + full address and they still wont help me wiht my problems because i did not have my debit card number. That is stupid and i know they are trying to protect the customers but i already gave you enough information to prove that it is me. Chase and Bank of America all the way because they actually reversed all my fees.
Well through my complaints of Wells Fargo, i gave this branch a 4 star because there is a Personal Banker named Andrew Yang who is really helpful, nice and cares.

I’ve been coming to this Wells Fargo since it’s opening and I love this location. Although it’s just 2 ATMs, I’ve never had a problem waiting and it’s located in the huge plaza where the parking is very large and open. The people who work inside the bank are also VERY friendly as I sometimes go inside to get my checks cashed, I highly recommend this Wells Fargo :)